Planet Nissan

I will start out by saying the people I came in contact with were very nice. I will continue by saying that I felt cheated by Nissan's Service Center and it cost me over a couple of thousand dollars. with were very nice. I will continue by saying that I felt cheated by Nissan's Service Center and it cost me over a couple of thousand dollars. I knew the brakes seemed like they were on the way out, and I knew we needed an oil change...so I brought the car in...they do the "full diagnostic" and discover that the brakes, air filter, and some engine part needed replacing...the cost was $3000...trusting that Nissan wouldn't screw me...I paid the $3000 - waited on the strut for the lift in the back and figured the SUV was as good as new. I go back to have the struts put in...mention the engine light - and they said they'd run a full diagnostic - which they said they did the week before with all OK's down the list...they find over $8000 of engine repair needed. Had this been done properly - and we had a second opinion, which said the engine damage had been there for weeks - we would have seen a bill for over $10,000 and got rid of the SUV...assuming it was only $3000 - cheaper than buying a new vehicle - we spent it, just to be screwed a week later with the REST of what was really wrong. I no longer trust NIssan services, and will not be bringing my new Nissan to this place - as honesty from the beginning would have meant I wouldn't have spent the $3000 and I would have put that towards the newer vehicle. More

Nick xxxxx is professional, patient, knowledgeable, and genuinely dedicated to customer satisfaction—he made buying my car seamless. I had the pleasure of working with Nick when purchasing my new car, a genuinely dedicated to customer satisfaction—he made buying my car seamless. I had the pleasure of working with Nick when purchasing my new car, and I couldn’t be happier with the experience. From start to finish, Nick was professional, knowledgeable, and genuinely dedicated to ensuring the process was smooth and straightforward. He listened carefully to my needs, answered all my questions with patience, and went above and beyond to ensure I was completely comfortable with my decision. Nick’s friendly demeanor and no-pressure approach made the entire process smooth and stress-free. He took the time to explain all the features of my new car in detail and even followed up after the sale to make sure everything was going well. More

If you’re trading in a vehicle, pay close attention to how they present you with an offer. At the time, they were publicly advertising Kelly Blue Book but may show you a Carfax offer. Do your due diligenc how they present you with an offer. At the time, they were publicly advertising Kelly Blue Book but may show you a Carfax offer. Do your due diligence, look up your car's trade-in value, and know your worth. More

Keep up the great work! Awesome service team!! Knowledgeable, understanding, listens and then explains what need to be done. Awesome service team!! Knowledgeable, understanding, listens and then explains what need to be done. More

Exceptional sales service with Mike Bata at Planet Nissan! Mike was very personable and made sure I was comfortable throughout the whole car buying process. He worked with the team to make sure I rece Nissan! Mike was very personable and made sure I was comfortable throughout the whole car buying process. He worked with the team to make sure I received the best deal available to me and it only took a few short hours. I’ll gladly bring my business back to Mike and highly recommend him to anyone who is in the market for an new vehicle purchase! More

Charged almost $100 for just an oil and filter change. Last one while traveling in Virginia was only $74 and was finished in half the time. Last one while traveling in Virginia was only $74 and was finished in half the time. More

Alexander Lobos is a fantastic service advisor and a straight shooter. He does a great job and his team always takes care of my vehicle. I’ve been going to Planet Nissan for service for almost 5 years a straight shooter. He does a great job and his team always takes care of my vehicle. I’ve been going to Planet Nissan for service for almost 5 years and they always treat me with respect and explain things clearly. Alex is a great human being and is an absolute asset for Planet Nissan. More

Excellent customer service! Our salesman Sean was very friendly attentive and knowledgeable. Very Friendly staff . Our salesman Sean was very friendly attentive and knowledgeable. Very Friendly staff . More

Drewski, Gary where phenomenal, got me in and out, with exactly what i wanted!! No hassle exactly what i wanted!! No hassle More

I love this dealerships service department! From the director Michael fotie, to the service porters the service is second to none. Ken, Alex, Ruben, and the rest of the gang never miss a beat. From the director Michael fotie, to the service porters the service is second to none. Ken, Alex, Ruben, and the rest of the gang never miss a beat. They remember you, they treat you like family, and when it comes to the little things like keeping my seats clean while they work on it, washing the car after completion of work, they failed to disappoint! Thanks guys for everything and can’t wait til my next visit. Did I mention they have the most amazing coffee machine ever??? More