Planet Nissan

Wanted to buy a new Altima so I tried planet. Got a major run around from all members of sales division. The day I decided to buy a car I called sales associate Victor Perez and asked what we could do major run around from all members of sales division. The day I decided to buy a car I called sales associate Victor Perez and asked what we could do. He told me he would call me back. Within minutes I received a call and it was the general sales manager of planet. He began by telling me my offer was obscene, then told me to go f' myself, said god bless then hung up. I ended up buying a car that day, just not from planet Nissan. Later that night I got call from planet's sales associate Victor Perez. He was adamant about letting me know that sales were ending soon and "he would like to earn my business". I let Victor know the damage was done when he had his general sales manager call me. I let him know that I had purchased the vehicle I wanted from another dealer, and they would never be able to earn my business. More

Steve johnson is an amazing service employee . He has been helping me for a while now and I won't ever go to anyone else but him . been helping me for a while now and I won't ever go to anyone else but him . More

had nothing else but excellent experience. Friendly staff, good service, got good car on good price. if i decide to buy another car will definitely go there. Everything was done in fast manner, we got staff, good service, got good car on good price. if i decide to buy another car will definitely go there. Everything was done in fast manner, we got there, picked up on the car, signed off the contract and got back home with new car. Never had issues after leaving dealership. More

Walk -in into Planet Nissan I did not mean to buy my 2011 ROUGUE that day. People I talked impressed me with knowledge and great service though. And I walked out happy and satisfied .I strongly recommend Pla ROUGUE that day. People I talked impressed me with knowledge and great service though. And I walked out happy and satisfied .I strongly recommend Planet Nissan to all my friends and deffinately going back !!!!Thank you Planet Nissan! More

This is simple. I've bought upwards of 30 cars in my lifetime. Recently visited planet Nissan for a new truck and was pleasantly sold by someone who actually knew their product and how customer service lifetime. Recently visited planet Nissan for a new truck and was pleasantly sold by someone who actually knew their product and how customer service should be. Price was better than expected and they gave me my first years maintenance and registration for free. Going back next week to get my wife a new maxima. Love my nissans and planet as well! More

I went to planet Nissan to get my oil changed on my altima. While I was waiting one of the salemen named Sal approached me about getting a new one. I decided to at least test drive it I had some time t altima. While I was waiting one of the salemen named Sal approached me about getting a new one. I decided to at least test drive it I had some time to kill anyways. I drove the new coupe and I fell in love! Sal did such a great job with showing me all the features and options. He said "lets work out the numbers and see if they will fit in your budget. I was very surprised! Not only did I get a car I loved, but I also got a lower interest rate and they kept my payment the same! They didn't even run my credit because I bought my previous car there, they said I was preapproved! Which was a miracle because I just went through a shortsale on my house. Thank u Sal for my new car! More

The letter that I wrote to the internet sales manager: The letter that I wrote to the internet sales manager: Dear Patricia Davila, I recently contacted you regarding a Chevy Equinox that I was The letter that I wrote to the internet sales manager: Dear Patricia Davila, I recently contacted you regarding a Chevy Equinox that I was very interested in test driving. Prior to coming to the lot to test drive the car, I exchanged several email correspondences with you. I wanted to make sure that the car was available for test drive and I also wanted to see if a particular Jeep was available as well, since they were both on the website. I was assured that both vehicles would be waiting for me when I arrived at the dealership. I left work 2 hours early and drove to Planet Nissan and asked for you when I arrived. I advised the salesman outside that you had already helped me. It was raining that day, and I was assured that you would be right out with the keys so I waited by the Equinox in light rain. About 10 minutes went by, and the same salesman came back out right as I was walking back to my car to get out of the rain. I was advised that the Equinox was not available for a test drive, because the fuel pump has gone out and it is not drivable. Very disappointed, I asked if I could at least see inside and test drive the Jeep since I had already made the 30 minute drive to see it. Nobody could find the keys to the Equinox, so I was unable to even see the interior and the windows were heavily tinted. The Jeep was also nowhere to be found. Apparently, it had sold days before and the internet had not been updated and you hadn’t actually checked to see that the vehicles were available for a test drive when you said you had. So I made the 1 hour drive through rush hour traffic back to the southwest side of town where I live and had accomplished nothing, other than standing in the rain and still never having met you, since the salesman said you were unwilling to come outside when I was there. As a member of the service industry I was appalled at the lack of consideration and service that I had received. The purchase of a vehicle is a frustrating and long process, and I hadn’t even been given the courtesy of a handshake from you after having taken the time to visit your business. The only thing anyone did to recover the situation, is the salesman took me to a fenced in lot in the back on his golf-cart so that I may look to see if anything had come in that I might like. I am now the proud owner of a fully loaded 2010 Mercury Mariner with leather, sunroof, and Microsoft sync. I had such a pleasant experience at Findlay Lincoln-Mercury. I felt taken care of from the second arrived until I drove off the lot in my new car. In my position, service is EVERYTHING, and I make, and will continue to make, the majority of my purchasing decisions based on the relationship that I have established with the company and the service and quality that they offer. I will not be using Planet Nissan, nor will I recommend the company to anyone that is searching for a new vehicle, so I would prefer that you please take me off of any marketing distribution to which you have added my name. I was quite disappointed at the terrible service that I received from you. Please use this scenario as a learning experience on what your customers’ expectations may be and how they would like to be treated. I am not looking for a reply or an apology. I just wanted to advise you of my service experience. More

I recently went to planet to get an oil change, jose was my service guy, when i got there he greeted me by name, was very pole and professional, as my service work was getting done, a young man by the name my service guy, when i got there he greeted me by name, was very pole and professional, as my service work was getting done, a young man by the name of robert approached me and asked of o wanted a cup of coffee, turns out he was a salesman, and wanted to know If I wanted to trade cars, I told him no as my finances weren't where I wanted them before buying, he said ok thank you for your time, which I thought was wierd, adger a few minutes I went to robert and asked him about the deals available... We looked at a couple of cars and I found a new one with a few more positions than I already had, so I agreed to look at some numbers, then came the closer, cliff.... He wasnt like the other car dealers I've worked with in the past he was fun energetic and very knowledgeable. They worked my deal to where I had no money down, a lower payment, and no payment for 90 days, these guys were so great to work with the whole team was amazing More

I went to Planet Nissan in November and when I arrived I was greeted by this really friendly woman named Gina. She smiled and welcomed me and then asked me if I wanted to go inside and get some coffee whil was greeted by this really friendly woman named Gina. She smiled and welcomed me and then asked me if I wanted to go inside and get some coffee while we talk about the vehicle I was interested in. I immediately had a good vibe about this place! I was not attacked when I drove on the lot, and also Gina actually listened to my concerns and then offered her advice based on what I wanted. I decided on a vehicle and then Gina introduced me to her coworker Kamren. Kamren and I went on to test drive the Altima, and I was impressed at how knowledgeable he was. He explained every feature and function about the vehicle from the engine to the trunk! (I have purchased 3 vehicles prior to this one, and never had a test drive like this one!) I am the type of person who needs to "sleep on it", and I do not liked to be pressured in buying the car before I am ready. I told Gina that I wanted to go look around and also get something to eat. She said that was fine and gave me her card. I went to another Dealership, and did not have even close to the same experience I had at Planet Nissan. WHen I walked in the man at the door asked my if I was ready to buy today, and if I needed my husband to make a decision all before we even sat down! (and I am not even married!) While, I was at the other place, I got a call from Gina thanking me for my time and to see if I had any questions. Extremely classy! I told her that I was on my back to get the Altima! Once, I came back she had informed me that Kamren had already had the car cleaned and gased up for me, and all that was left was to sign the papers. I went right into one of the offices where you do the paperwork with the Manager Mike May. He was so funny and helped make the process go by so much quicker. Before I left the dealer, Kamren even set up my first service appointment so I did not forget! Even after I bought the car, they called me to check up on me and also sent me a thank you card, thanking me for my purchase. I really felt that they appreciated me, and I was not just another "Sale". Thank you Gina, Kamren, Mike and the whole Planet nissan team for everything! More

I've taken my 2002 Nissan Altima to be serviced at Planet Nissan since they opened in 2003. I had about 180k on my vehicle, and as much as I loved my car, it was time for a new one. With everything thats h Nissan since they opened in 2003. I had about 180k on my vehicle, and as much as I loved my car, it was time for a new one. With everything thats happened in the last couple years, wanting a new car and getting a new car is two different things. I took my vehicle in for an oil change certainly not expecting to be able to leave with a new one. I figured with recent credit issues I would not qualify. Mandy, a lovely girl from the sales dept was getting coffee in the service lounge during my stay. I asked her a few questions about the goodies on the new Altima I knew my car did not have. All the while wondering while I was asking in the first place. Of course, the next question was "would you like to drive one". I promised her I was not able to buy a vehicle "right now", but she insisted and Im so glad she did. I loved the new Altima and all the changes they made. (like the 2-door coupe, heated seats.....) and before my oil change was finished I was already talking to George from the finance dept. filling out paperwork. I drove my brand new black 2 door coupe Altima off the lot before noon. I still cant believe I was eligible, AND I have a full warranty until 100k, with all of my services paid until 45k miles. I've always been impressed with the service dept. but now equally impressed with Sales. My daughter just bought a new Versa from Mandy and Avan. They both give exceptional service and they will have my business for life!!! Thanks Again. More