Planet Nissan

Very bad I have purchased three different vehicles from there and just recently I bought a 2017 Nissan Rogue and the salesman that helped me an I agreed to hav I have purchased three different vehicles from there and just recently I bought a 2017 Nissan Rogue and the salesman that helped me an I agreed to have them pay for Registration two weeks later I go pick up the green slip and I was told that I had to pay for it all of a sudden every on e from finance to sales forgot that we had an agreement for them to pay for Registration not me so because the contract was already signed I have no say so pretty much I'm screwed out of 460 dollars because my initial salesman went home and the guy that closed the Deal re structured the entire deal without me knowing about the changes More

Love my new Maxima This is my fourth car purchase at Planet Nissan, and would never go anywhere else, the staff treats you like family and goes above and beyond for all This is my fourth car purchase at Planet Nissan, and would never go anywhere else, the staff treats you like family and goes above and beyond for all my needs. More

sales Henry Day is the best car salesman, I bought my Altima about 4 years ago and he was the person doing the test drive with me, he was the most knowledge Henry Day is the best car salesman, I bought my Altima about 4 years ago and he was the person doing the test drive with me, he was the most knowledgeable person I have dealt with at a dealership. Service dept. is good but always a long wait. More

Service Disappointment. Over the course of two weeks, my grandmother has been treated horribly by the staff of this establishment. To start, on August 2, 2016, my grandmot Over the course of two weeks, my grandmother has been treated horribly by the staff of this establishment. To start, on August 2, 2016, my grandmother had to take her 2015 Nissan Juke into the repair shop due to the engine stopping while she was driving. The man who helped her was named Andrew Brack (who didn't even say 'hello' or 'how can I help you today?') . Andrew looked at the car, told her "he can't do anything about it" even though he was supposed to be the one to fix the car. He said he was "unauthorized" to touch the car until Nissan Motors approves of it. The least he could do was tell another employee or the manager about the situation, but he did not. Also, when she received the car back after it's oil change, oil had splashed on the windshield and the people responsible did not clean it up. There are oil spots on the windshield of the car now and we don't want to make it worse by trying to clean it ourselves. Today, on August 8th of 2016, she had to come back in today to get the car fixed once again after making an appointment for 8:00 A.M., and I was with her today. We were helped by a man named Heath. Heath had told us to drop the car off and they would call us when it was done. After a few hours of no call, my grandmother called Planet Nissan at 3:15 P.M. to no answer. She called again, and another employee who failed to reveal his/herself over the phone answered. She asked them if they could get Heath on the phone, and they replied "Whatever" and hung up on my grandmother mid-call. A final call was made today at 5:15 P.M. to which Heath answered. He said, "When we put your car into our computer, it shut down and we were offline." This means that if we didn't call, THEY DIDN'T WORK ON THE CAR AT ALL. It is with great displeasure that this dealership gets the rating it deserves and lower because of this horrible service. This review is also going to be printed out and showed to the General Manager tomorrow as a complaint for the incompetence of this dealership's employees. More

He hung up on me I traded in my car at this dealership in November of 2015. It is currently late June 2016 and I just received a $300 bill for parking tickets for my o I traded in my car at this dealership in November of 2015. It is currently late June 2016 and I just received a $300 bill for parking tickets for my old car. If I don't pay within the month, then I will have warrants for a car I haven't owned for more than half a year. When I called Chad to find out how this could have happened he said it wasn't their fault and that I just need to appeal it with the court and work out the mistake with the DMV. He took no responsibility on the part of the dealership and was completely apologetic. Obviously I was upset at this unexpected reaction from the sales manager of a company from which I have recently made a $25,000+ purchase and when I told him that I saw as surprised by his response he said, "mam, I'm not going to argue with you" and then hung up. Very unprofessional behavior, and although I have purchased 2 cars from this location, I will NEVER go again, nor will I recommend this location to any friends or family. They made a mistake with registration and could not be bothered with the fact that a once loyal customer now has to bare the burden of their error. More

The worst customer servise Poor customer service. I waited 3 hours with an appointment to be told my car can't be fix. The superviser Mike Cox and the adviser Heath marquardt ar Poor customer service. I waited 3 hours with an appointment to be told my car can't be fix. The superviser Mike Cox and the adviser Heath marquardt are the one to avoid. Mike compare himself to a doctor thinking 3 hours wait time is just fine. The adviser did not even bother to check if the parts are available More

Horrible service I would never recommend any one visit Centennial Nissan they have the worst customer service ever. I get my oil changed there consistently. I was havi I would never recommend any one visit Centennial Nissan they have the worst customer service ever. I get my oil changed there consistently. I was having some issues with my car when I went to get my oul changed I asked them to investigate why my car was shaking and also to look at my brakes. Do you think they did any of that NO just an oil change and they didn't even wash my car like they said. HORRIBLE and rude they just wanted to put me in a newer car and didn't listen to my needs of the car I do have. More

Henry Day is best salesman ever but avoid the service depart Henry was great but has left this dealership. Cliff in Finance is great. Knows what he's doing and is very friendly. Avoid the service department if Henry was great but has left this dealership. Cliff in Finance is great. Knows what he's doing and is very friendly. Avoid the service department if you can. Several times, I've spent over 2 hours sitting waiting for an oil change. I went in to get damaged trunk latch bolts replaced. They just screwed the same old damaged bolts back in. Jose argued with me about it until I forced him to actually replace them. Again, it took over an hour to get 2 bolts replaced. More

Karl ayerle I have had the best experience buying a car from karl ayerle he is honest and friendly and caring to my needs and took his time to find me the perfect I have had the best experience buying a car from karl ayerle he is honest and friendly and caring to my needs and took his time to find me the perfect car More

Horrible Customer Service Planet Nissan has the worst customer service I have ever seen. They talk to women like they do not know a anything about cars. And then when you try t Planet Nissan has the worst customer service I have ever seen. They talk to women like they do not know a anything about cars. And then when you try to talk to them they do not want to listen. I was supposed to receive a free oil change because I waited at the dealership for almost 4 hours for a simple oil change. Then when I asked about my car, they couldn't find it. Finally they brought me my car and do not do the free courtesy car wash like I requested. They then had the nerve to ask if I wanted them to wash it. I was not going to wait around any longer for a xxxx car wash. Also, everytime I have gone in for an oil change with an early appointment and waited for the car, it takes at least 1 1/2 hour or more. That is just ridiculous. More