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Planet Nissan
Las Vegas, NV
4,531 Reviews
#1 in Nevada, #1 In the West, #1 For a Reason"
Planet Nissan is the #1 Nissan Dealership in Nevada and on the West Coast. We pride ourselves on this reputation. It is our stated policy to treat every vistor as an honored guest in our home everyday, everytime, without fail, No Exceptions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,531 reviews
November 09, 2005
On October 4th, 2005 my husband visited the Planet Nissan dealership located at 5850 Centennial Center Blvd with the intention of purchasing a vehicle. He was interested in a 2002 Mitsubishi Galant and after dealership located at 5850 Centennial Center Blvd with the intention of purchasing a vehicle. He was interested in a 2002 Mitsubishi Galant and after talking with the sales people he decided he wanted to return to the dealership with me so that I could view the vehicle and test drive it before making a solid decision in regards to purchasing the car. My husband was asked to leave a $50.00 to secure the vehicle on the night of the 4th. He was pressured by the sales staff to leave this money and when he tried to walk out of there, salesmen blocked the door in a desperate attempt to convince him to stay. Finally he left Planet Nissan, feeling badly about the high pressure sales and the forceful way they insisted he fork over $50. Between the time that my husband returned home and the time that we both returned to the dealership the following day, Three different salespeople from Planet Nissan called our home seven times encouraging us to come back to look at a car that we had intended on returning to view anyway. When we returned to the dealership on October 5th, the sales person who had helped my husband the night before was not available. Instead, John O'Hanion, assisted us. The standard of customer service that we received from John and other team members that night was beyond unsatisfactory. At first, we agreed to purchase the vehicle at the negotiated price, however, when it came time to sign the paperwork we noticed hidden fees in excess of $700 that were not mentioned nor included in the negotiations we just made. By this time I was so sick of the way we had been treated and their "textbook sales tactics" that I insisted we leave. At this point, our sales rep, John O'Hannon, began to treat us with EXTREME disrespect and hostility. He confronted me, my husband and the mechanic that we had brought with us by yelling and cursing, asking us what our problem was, and sarcastically thanking us for wasting his time. I have never, EVER, seen a salesperson or any other business professional act in this manner toward the customers. However, John knew we were no longer his customers. We were leaving and he lost a sale, and made it no secret that he was very, very angry about that. When walking into a dealership it is somewhat expected that high pressure sales tactics will be used - but, I have never seen such hostility, agression and invasion of personal space until I visited Planet Nissan. In addition to all this, I am now filing with the BBB and the FTC because one attempt by phone and two by mail, my husband's "deposit" has not been returned to him. Do yourself a favor and go elsewhere besides Planet Nissan. We sure wish that we did. More
by vegsdva
Employees Worked With
Mike Street, John O'Hannon
