Planet Nissan

Commend and Praise the All Service Department staff for their Outstanding job and Exceptional Customer Service. Always goes above and beyond to help customers. This is the only reason why I keep coming ba their Outstanding job and Exceptional Customer Service. Always goes above and beyond to help customers. This is the only reason why I keep coming back here. Finance Dept, Dealer ship ? One word: UNSATISFACTORY. Do you homework and take your business elsewhere. My family and I have purchase number of vehicles from this dealership and management and custormer service have gone to dump. Once they get you to buy a vehicle.. Good luck with getting any assistance when it comes to Admin from FINANCE DEPT Manger. they cant even answer the phone with properlly and assist your simple question over the phone. I will never buy another car from this place again or recommend it to my family and friends. More

I saw a sign that said "Nissan Rogue $18,988" from US95. I inquired about the Rogue. The first salesman told me that I would lose $1000 in "credits" toward the promotion since I wasn't trading from US95. I inquired about the Rogue. The first salesman told me that I would lose $1000 in "credits" toward the promotion since I wasn't trading my old vehicle. A second salesman was called apparently to deal with the difficult customer. I told the second salesman to show me the Rogue that was $18,988. He showed me two vehicles that he said were that price. I made an offer of $18,988. The salesman came back with a piece of paper to authorize a credit check as I was told that I had to use Nissan credit or lose some of the promotion. I signed the paper, thinking that they wouldn't run the credit check if they had not accepted my offer. I have excellent credit. The salesman then returned after checking my credit and informed me that I couldn't get it for that price because I wasn't a recent college graduate (-$600) and I didn't have a family member that worked for Nissan (-$1000). I walked over and looked at the sign that I had seen from the road and there was no fine print. The salesman tried to show me some newspaper advertisement that explained better than the sign that was visible from the road. They absolutely refused to sell me the car for the advertised price. After I got home, I was notified by Experian that Planet Nissan had checked my credit. The dealerchip should not check someones credit until they have accepted the offer. The dealership should not advertise a price and refuse to sell for that. More

I recently went to a local car dealership (Please-Nissan) in which I have previously leased a vehicle to lease another vehicle for my husband. Before doing so, I called Nissan Finance and spoke with a Rep. s in which I have previously leased a vehicle to lease another vehicle for my husband. Before doing so, I called Nissan Finance and spoke with a Rep. she informed me that I had an eligible VRU number available to me in order to lease the new vehicle. Upon obtaining the VRU Number, I took it to the dealership per the sales rep. (Art Reed) and was told that they could in fact use the number and so we went ahead with said deal. I picked the car, and signed the documents and received a phone call to pick up the car. Upon my arrival, I was approached by Mr. Reed who was very annoyed with me and he stated " the VRU Number that you gave me does not work so we cannot lease this car to you" I replied " you told me that you checked the number yourself and that we were all set. If you did not check the number, why then did you let me sign the lease and give you a down payment". I then called Nissan and they again confirmed that the VRU number was valid but I was still being told that it was no good for this lease. The salesman walked away from me as if I had done something wrong. I was told by Nissan and Mr. Reed personally that this number was in fact good. How is this my fault? You lied to ME not the other way around. It is not my fault that you did not do your due diligence and then turned around to lie to me and say that all was well. This place is insane. I should've known better then to go back here. The reason I came back is because it is so close to my house and that If I needed to take the car in it would be close and quick. The service dept. are nice but they did previously damage my car door on my 2010 Altima but they did fix the issue. Upon turning in that lease, I leased a 2013 Altima with they and the sales person was Kimo. Kimo was also nice until he leased me the car and then only two days later upon picking up the car from being tinted, he walked right passed me like he'd never seen my face. Mind you, I came there to see him and sign docs. for the old lease. I WILL NEVER GO BACK TO THEM AGAIN!!!! I have now leased a new car from a better dealership and very thankful that I did. Please beware of this dealership and the sales staff they are out for themselves and do not care about the client. I guess this is why they did not win the customer statisfaction award this year. Time for a new sales staff Planet-Nissan. More

Horrible experience! Save yourself the Hassle and go somewhere else. I previously rated this dealer as excellent until thier true colors began to show after the third day of purchasing a new car. Long s somewhere else. I previously rated this dealer as excellent until thier true colors began to show after the third day of purchasing a new car. Long story short they guaranteed me a "hard approval" whic in thier explanation meant the financing terms were set in stone. I had to cont them after 3 days and it went downhill from there. I was quoted a 16% increase in financing. Coming to find out they were making a $6000 profit on the sale of the vehicle. I contacted my bank for better loan terms than quoted and found that they wouldn't finanace it because the value far exceeded the MSRP. Then when I told the DOF that I wasn't pleased with the new rate the DOF attitude increasingly became more unprofessional and was told to bring the car back, then he hung up on me. He must have reviewed or ran my credit right before the call because he knew I had applied at another dealership and condescendingly wished me good luck. Every person I dealt with was dishonest. Their integrity and professionalism is left to be desired. If you have a plus credit then you may have a better experience. It seems like the less you know about car buying and those with less than stellar credit then the worse you get treated. More

DO NOT GO HERE!!!!!! They are a bunch of greedy scammers who try top steal your money and give crappy service. To be honest I have about 20 separate incidents to tell about but I will make this short and sw who try top steal your money and give crappy service. To be honest I have about 20 separate incidents to tell about but I will make this short and sweet. They tried to increase the interest rate several times. And they have a terrible service and parts department. Just go south to Henderson Nissan if you want to visit a Nissan dealership!!!!!!! More

Wanted to buy a new Altima so I tried planet. Got a major run around from all members of sales division. The day I decided to buy a car I called sales associate Victor Perez and asked what we could do major run around from all members of sales division. The day I decided to buy a car I called sales associate Victor Perez and asked what we could do. He told me he would call me back. Within minutes I received a call and it was the general sales manager of planet. He began by telling me my offer was obscene, then told me to go f' myself, said god bless then hung up. I ended up buying a car that day, just not from planet Nissan. Later that night I got call from planet's sales associate Victor Perez. He was adamant about letting me know that sales were ending soon and "he would like to earn my business". I let Victor know the damage was done when he had his general sales manager call me. I let him know that I had purchased the vehicle I wanted from another dealer, and they would never be able to earn my business. More

Steve johnson is an amazing service employee . He has been helping me for a while now and I won't ever go to anyone else but him . been helping me for a while now and I won't ever go to anyone else but him . More

had nothing else but excellent experience. Friendly staff, good service, got good car on good price. if i decide to buy another car will definitely go there. Everything was done in fast manner, we got staff, good service, got good car on good price. if i decide to buy another car will definitely go there. Everything was done in fast manner, we got there, picked up on the car, signed off the contract and got back home with new car. Never had issues after leaving dealership. More

Walk -in into Planet Nissan I did not mean to buy my 2011 ROUGUE that day. People I talked impressed me with knowledge and great service though. And I walked out happy and satisfied .I strongly recommend Pla ROUGUE that day. People I talked impressed me with knowledge and great service though. And I walked out happy and satisfied .I strongly recommend Planet Nissan to all my friends and deffinately going back !!!!Thank you Planet Nissan! More

This is simple. I've bought upwards of 30 cars in my lifetime. Recently visited planet Nissan for a new truck and was pleasantly sold by someone who actually knew their product and how customer service lifetime. Recently visited planet Nissan for a new truck and was pleasantly sold by someone who actually knew their product and how customer service should be. Price was better than expected and they gave me my first years maintenance and registration for free. Going back next week to get my wife a new maxima. Love my nissans and planet as well! More