Planet Lincoln

Recall fix Made an appointment for door latch fix. Very friendly and professional staff. Got it in to do the work and turn around time as promised! Made an appointment for door latch fix. Very friendly and professional staff. Got it in to do the work and turn around time as promised! More

Take half the day off work I have visited this dealership several times, everything from buying my car here to getting all oil changes here. When I first purchased my car they t I have visited this dealership several times, everything from buying my car here to getting all oil changes here. When I first purchased my car they teased me with the expectation that I would be able to make an appointment and get a loaner for the day so I would not have to take the day off work. I have now had 4 oil changes and this has not happened even one time, every time I call they say it’s unavailable and booked up for the next few weeks, so every time I get reassured that it won’t take very long, so I have made appointments for each visit, but no matter I end up waiting over 3 hours, I have them the mulligan the first few times, but on 4th visit, I now realize this is the norm. This is wrong for various reasons 1. Don’t promise to buyers and then not follow through, I will now never buy a car from them again 2. I paid 50,000 dollars for my vehicle, I would expect that this service would be managed better. Had a Porsche before this and never had an issue getting a loaner for the day 3. My job is very demanding and when I set up my appointments and can not get to them on time makes me look bad I would highly discourage anyone who is looking for good service to go to this dealer More

Service need help My service advisor Peter was great but it took 2 weeks for them to tell me what was wrong with the car I also ask for a loaner they told me they was o My service advisor Peter was great but it took 2 weeks for them to tell me what was wrong with the car I also ask for a loaner they told me they was out but my friend drop his truck off the next day and they gave him a loaner which I thought was very unprofessional for a dealership to lie to their customers. When I pick up my vehicle they left oil on the windshield of the car you think a person spends $6,800 to fix their car you would think they’ll clean up their mess. This experience make not want to buy a ford ever again More

Great facility and customer service! Short wait and was very well taken care of!.the work stations made my visit great! The facility is very nice and accommodating . Looking forward to my Short wait and was very well taken care of!.the work stations made my visit great! The facility is very nice and accommodating . Looking forward to my next visit. More

Big Job Easy to communicate with to get a quote. Service technician was very helpful and courteous. At the end of the day the price quoted was what I was in Easy to communicate with to get a quote. Service technician was very helpful and courteous. At the end of the day the price quoted was what I was invoiced. More

Awesome Service My company has around 40 trucks that all get serviced at this location. Joseph and the entire service department make this process so fast and easy. W My company has around 40 trucks that all get serviced at this location. Joseph and the entire service department make this process so fast and easy. We wouldn't send our trucks anywhere else. More

Awesome service Planet Ford has the best service department. They always repair my vehicle correct the first time. Love Planet Ford! The prices are reasonable. Best Planet Ford has the best service department. They always repair my vehicle correct the first time. Love Planet Ford! The prices are reasonable. Best part all work comes with a guarantee! More

Purchased a truck for my daughter The sales person did an amazing job on get us in the best deal for the Ford Ranger 2019 .. my daughter is very happy with everything! Everyone was ver The sales person did an amazing job on get us in the best deal for the Ford Ranger 2019 .. my daughter is very happy with everything! Everyone was very nice and helpful. More

Sales excellence I was most impressed with the salesperson, Alex Campos. He was tentative and every promise was met. I look forward to service and can only hope my e I was most impressed with the salesperson, Alex Campos. He was tentative and every promise was met. I look forward to service and can only hope my experience to be the same. More

Outstanding Service ! I've bought a number of vehicles from Planet Ford over the years, and all services have been performed by them. I would not consider going elsewhere I've bought a number of vehicles from Planet Ford over the years, and all services have been performed by them. I would not consider going elsewhere - for they have never given me any reason to do so. Recently I had need of "parking brake" repair on our 2014 Edge. Explaining to the service coordinator (Crystal) that I had to be a "waiter", she went out of her way to get me in as quickly as possible. My wait was just under 2 hours, and the repair was made at a very reasonable cost. As a bonus, I got to look over some really nice cars and trucks, especially two Ford GTs (NOT Mustangs) that in my opinion are among the most beautiful vehicles ever built! The folks at Planet Ford are terrific. I can't say it any better than that. In my 30 or so years of doing business there, I have never, ever had a problem. Thank you Planet Ford!!! More