Planet Honda - Service Center

Servicing your Car at Honda is ridiculous Getting your car serviced at Planet Honda is a three to four hour wait no matter what you are having done, from a tire change to an oil change . Yes Getting your car serviced at Planet Honda is a three to four hour wait no matter what you are having done, from a tire change to an oil change . Yes the people are courteous and friendly, but sitting in that waiting room is a nightmare with every salesman saying F.......?? The waiting room should be a friendly quiet place, knowing you are sitting their waiting three to four hours. Instead you are listening to the sales people talking about other sales people or talking a customer. I am not saying the quality of the work is not exceptional. I always return to Planet Honda for service, but I do dread sitting there. More

Service top notch I have been getting my car serviced at planet Honda for well over a year and have delt with the same advisor he's patient and caring I feel like I'm h I have been getting my car serviced at planet Honda for well over a year and have delt with the same advisor he's patient and caring I feel like I'm his only customer when I'm there can't wait to see him next time I come in. More

Stress-free Steven Delafe was a great advisor. He was both professional and honest. The best car service experience i've had to date. Thank you Steve! Steven Delafe was a great advisor. He was both professional and honest. The best car service experience i've had to date. Thank you Steve! More

Great Service Provided by Steve, need more like him Steve Delafe Service Advisor was courteous and was extra attentive to my needs. I services my vehicle on my only day off, which means I needed to take Steve Delafe Service Advisor was courteous and was extra attentive to my needs. I services my vehicle on my only day off, which means I needed to take my 1 year old with me. Steve was extremely friendly and helped me until I was out the door. Provided some drink vouches for myself and my little one and even took my paperwork to the Kid zone area ( by the way, excellent idea) so that i wouldn't have to drag my child plus my belongings back to the service area. Really excellent service and so attentive to my needs. Thank you Steve! More

Disappointed I was very disappointed and felt insulted at this story. I was looking forward to lease a car with Honda. My mother and I decided to go to the store o I was very disappointed and felt insulted at this story. I was looking forward to lease a car with Honda. My mother and I decided to go to the store on Rt22. Consultant Immanuel Grant approached us, In the beginning he was very polite. As soon as I said how much I wanted to spend the whole scenario changed. Immanuel stated that he wasn't able to give a quote and showed me the deals that they had, unless I was serious about taking the car home today. So I stated that I was going to take a vehicle home today. Immanuel stated he would only show me the deals if I take the car home and repeated "only if you are serious and going to take the car", so I felt insulted and left. I went next door to Hyundai which got a great service and ended up leaving with a car. It shouldn't matter if I am shopping around or if I am taking the car home the same day, I believe customer service should be equal. Concerned customer. More

Stephen Delafe helped with battery replacement Had to jumpstart car over the weekend. Came today to Stephen Delafe at Planet Honda for help. I came without appointment but I was helped anyway. I Had to jumpstart car over the weekend. Came today to Stephen Delafe at Planet Honda for help. I came without appointment but I was helped anyway. I followed Stephen's advice to have preventive battery service done to extend battery longevity. All service steps were explained to me, Stephen found out that repair was covered under my warranty, which I didn't know. Service was professional. I definitely recommend Planet Honda dealership and service advisor Stephen Delafe More

Horrible!!!! I wait almost two hours for an oil change and when I went to ask if my car was ready there at the time they entered the car for an oil change... I wait almost two hours for an oil change and when I went to ask if my car was ready there at the time they entered the car for an oil change... More

service advisor Steven Delafe helped me today with professional advise on service of my Honda CRV. Service was done quickly, dropping and picking car was very well organized, I was in and out in n with professional advise on service of my Honda CRV. Service was done quickly, dropping and picking car was very well organized, I was in and out in no time. I was explained in plain English what will be done and why, also which service might come up by next visit. I definitely recommend Steven for his expertise and professional attitude towards customers More

NEVER BUY FROM THIS DEALER I called to schedule a recall with Planet Honda however I also wanted some extended warranty work done on one of my pistons. The woman I scheduled wit I called to schedule a recall with Planet Honda however I also wanted some extended warranty work done on one of my pistons. The woman I scheduled with couldn't get me in for at least 6 weeks which put me out of date on my warranty. The woman talked to the GM who assured me that they would still honor my warranty and take of me. When I got to the dealer they told me that they were not going to honor the warranty nor would they make any effort to talk to the GM or let me talk to him.......oh, and by the way we're not going to do all of the recall work we said were going to. I went back and forth them for a bit but ended up leaving VERY ANGRY and DISSATISFIED WITH THEM. I have purchased 3 vehicles from Planet Honda in the past but WILL NOT BE DOING SO AGAIN. As it is, my vehicle had the piston issue when I purchased it but Planet Honda did not bother repairing it before selling the vehicle. I will also not be referring anyone to them ever again. I will be selling or trading my vehicle as well. More

Awesome Customer Service I have been going to Planet honda to replace parts on my car for a few weeks now. First of all the service was great, awesome customer service. Steven I have been going to Planet honda to replace parts on my car for a few weeks now. First of all the service was great, awesome customer service. Steven Delafe was working with me since day one, he's cool and knows how to really do his job and works with you as much as he can; he knows how to treat customers. If it was up to me ill name him employee of the month. Thumbs UP! More