Planet Honda - Service Center

Great First Time Experience As a first time car buyer, I must admit the customer service was amazing, Both representatives Niel and Luis were very attentive and made sure all of As a first time car buyer, I must admit the customer service was amazing, Both representatives Niel and Luis were very attentive and made sure all of my questions were answered. Not having much knowledge about cars, they offered their best recommendations and made it possible for me to purchase my first car. They were very informative, patient and made it as comfortable as possible for me to take my time to look through the variety of cars. They were extremely helpful! I definitely recommend Niel and Luis to anyone who is searching for a new car. They will make this an outstanding experience. Not to mention how hard they will work for you to end up purchasing the car you desire! More

TRIED TO SCAM ME DO NOT GO HERE! Biggest rip off ever and they try to scam you. My CRV was making a loud noise and they tried to tell me it was the water pump causing DO NOT GO HERE! Biggest rip off ever and they try to scam you. My CRV was making a loud noise and they tried to tell me it was the water pump causing the noise and it needed to be replaced for $800 (along with a bunch of other things for a $1450 bill in total). I ended up taking it to Tony's Auto Repair in Scotch Plains where I was told there was absolutely nothing wrong with the water pump....something else was causing the noise and my bill only came out to $320. More

Don't waste your time Went in for my first service. Made an appt in advance for what amounted to an oil change with tire rotation. A 15-20 minute service. Was told when Went in for my first service. Made an appt in advance for what amounted to an oil change with tire rotation. A 15-20 minute service. Was told when I first arrived it would be 1hr 45min wait. It was later in the afternoon so most of the early services should have been done. I have never had to wait more than 1/2 hr at any place I've gone to for an oil change. When I asked why the wait was told the service would take an hour!!! It may be a "free" service as part of my purchasing the car there, but would rather pay and save my time. I will not be going back for any other services. More

Dwight was very helpful during my service visit on June 15 . He was professional, answered all my questions, cooperative, kept me informed on status of service job on my car. Thank you very much . He was professional, answered all my questions, cooperative, kept me informed on status of service job on my car. Thank you very much More

Amazing customer service Truly a cut above the rest. I have received superb customer services on various occasions at planet Honda. I purchased my last two oddessys with pla Truly a cut above the rest. I have received superb customer services on various occasions at planet Honda. I purchased my last two oddessys with planet Honda. I always brought my cars back for all service with the dealership. The customer service is exceptional. Managers Matt and Kelvin have helped so many times, going above and beyond the call of duty. I will be sure to purchase my next vehicle from planet Honda, and will invest in the service contract again! Thank you so much for all your great work!!! More

"I needed new air filters" when I just replaced them myself I've gone to Planet Honda for a few service calls now. Even with the first appointment of the day, an oil change takes about 1.5 hours (7am - 8:30am) I've gone to Planet Honda for a few service calls now. Even with the first appointment of the day, an oil change takes about 1.5 hours (7am - 8:30am). On my visit (5/26/16), the service rep told me "the mechanic says you need to replace your air filters". I had just replaced both the cabin and air filters myself in the last few months! When I told that to the service rep, he sheepishly said "Oh, you replaced them yourself......" Also I had just installed brand new custom floor mats, and there was a shoe shaped oil stain on the driver mat. Not a stellar visit for Planet Honda! At least I had a coupon for tire rotation. I'll probably continue to go to Planet Honda because it's convenient, but at least I know to take their recommended service with a grain of salt. Caveat Emptor. More

Great service experience! I got a flat tire just before needing to travel long distance. The service team at Planet Honda was outstanding at communicating with me how they can I got a flat tire just before needing to travel long distance. The service team at Planet Honda was outstanding at communicating with me how they can help me as well as expediting the process. The service representative I worked with was extremely nice and had a wonderful customer service approach in the way he spoke with me and handled the situation. I highly recommend Planet Honda as their service department is organized, streamlined and provided excellent customer service. More

Excellent Service Advisor From the first time I started working with Steve, he has always provided excellent customer service, presented himself in a professional manner as wel From the first time I started working with Steve, he has always provided excellent customer service, presented himself in a professional manner as well as very courtious. Steve have always answered any and all questions that I may had. Thanks Steve for always keeping me abreast of all recommended and needed services for my vehicle to assure it's safety as well as mine. Thanks for making my service experience a memorable one and making me feel very appreciated as a customer! More

Service Steven was friendly and thorough. I had a good experience at the service dept. each time I've gone for service. keep up the good work Steven was friendly and thorough. I had a good experience at the service dept. each time I've gone for service. keep up the good work More

He is that service department I've been coming to honda for many many years , had some good experiences , got bounced around a lot , treated like I wasn't important and just a numb I've been coming to honda for many many years , had some good experiences , got bounced around a lot , treated like I wasn't important and just a number only , I finally had the pleasure of meeting the twins who i found out no longer work here , great honest guys, I've yet to meet a service rep till I met Steven D who treated me with respect and made me feel at home and ease about my expenses with my car, he didn't try to shove a long list of repairs and sometimes unnecessary repairs down my throat, he took the time to break it down and helped me figure out what was best for me. Besides the twins I've never met such a knowledgeable and emphatic young man such as Steven Delafe in all my years of being a customer at planet honda , he is one of the key factors to the success of that place, honda is lucky to have him. I hope to see him every time I return!! I recommend this service Dept to anyone but only if you see Steven. Thank you!!! More