Planet Honda - Service Center

Good Customer Service & great Service Adviser I love my Honda car dealer. I bought my certified used car from Planet Honda close to 4 years ago and from that time the only place I take my car aka I love my Honda car dealer. I bought my certified used car from Planet Honda close to 4 years ago and from that time the only place I take my car aka Henry, to go and get service is at Planet Honda. The customer service there is so wonderful. The service techs that are outside to get your service going are always so kind. And honestly the best part is my service adviser Luis. Luis is stop notch, he is always honest with me and wants the best for Henry (that is my CRV). He calls to make sure you are very up to date and he goes above and beyond. Dealing with a lot of customer service places Planet Honda and Luis definitely get a 5/5 from me. I have referred so many friends to go there for their Honda, and say always ask for Luis. More

Service Department If I could give zero stars for the service department I would. I have been a customer here for over 10 years in both leasing and servicing my cars. Th If I could give zero stars for the service department I would. I have been a customer here for over 10 years in both leasing and servicing my cars. There has been such a decline in the service department customer service over the last 2-3 years. I am a customer that always waits while my car is being serviced. Today I brought my car in with a Bluetooth issue and was told a special technician had to look at it and wait time would be about 3 hours. I was never told this upon making my appointment. I took the day off today to do this but I was not going to wait 3 hours. This information had to be told when I was making appointment. So frustrated and dissatisfied. A few years ago when the twins were there the department ran efficiently and customer service was a priority. More

Overall experience with Planet Honda has been great We bought our Honda CRV in August 2017. Our sales person was Peter Akinti. He was a very personable and pleasure to work with. Last week we had our We bought our Honda CRV in August 2017. Our sales person was Peter Akinti. He was a very personable and pleasure to work with. Last week we had our car in for service and the service person was Alan Mine. He was so friendly and he patiently answered our questions and reviewed the maintenance work that had been done on the car. If you intend to buy a car from Planet Honda, I would recommend dealing with this two gentleman. I More

Best customer service I love this place. Customer service is exceptional. My car was due for an oil change and I didn't have time to make an appointment so I decided to do I love this place. Customer service is exceptional. My car was due for an oil change and I didn't have time to make an appointment so I decided to do a walk-in. Since it was rush hour, I was prepared to wait for hours. Kirk Colon was my Service Advisor and I was done in 1hr 30mns. He was very courteous and efficient. I will definitely request him when I go there next time because he went the extra mile to make sure I was satisfied. Thanks Kirk, I appreciate you. More

Service experience They service I received was good and affordable . The service rep was kind a courteous and even help me with discounts. Thanks Kirk. C for your help They service I received was good and affordable . The service rep was kind a courteous and even help me with discounts. Thanks Kirk. C for your help More

Luis Tirado I came in to the dealership in dire need of a new battery. I had just gotten stuck a few times and was able to get a jump for my battery and make it t I came in to the dealership in dire need of a new battery. I had just gotten stuck a few times and was able to get a jump for my battery and make it to the dealership just before they closed (service). Luis was most helpful and had Tim take care of the issue. I greatly appreciate their help and accommodating my last minute but urgent need for a new battery. THANK YOU LUIS and TIM! More

Referral fee I ref a friend and was told by the salesman that I was not qualified for the referral program shame on Eric I have been a customer since 1997 and this I ref a friend and was told by the salesman that I was not qualified for the referral program shame on Eric I have been a customer since 1997 and this is the thanks I get not a good thing guess they don't need my business or family or friends More

Thumbs Up I took my wife's SUV to Planet Honda in Union NJ and was in need of Service Work from their Body Shop and was treated with professional courtesy and k I took my wife's SUV to Planet Honda in Union NJ and was in need of Service Work from their Body Shop and was treated with professional courtesy and kindness throughout the whole experience. The gentlemen running the Service Dept. Joe (Scibilia) was able to get us a loaner vehicle while my wife and I were getting escorted over to the Body Shop towards the Manager Paul (Ferreira) for repairs. Inside of a week & 1/2 our truck was completely repaired and back to new. When we picked it up, I was surprised and Happy to see that they went the extra mile by having our SUV cleaned up & Detailed by the Clean-Up Department. We were Absolutely Impressed with the way they conduct and treat customers regarding business. From the Service Dept. to the Body Shop to the Detail Dept. it was a 5 Star Experience, I would bring all my vehicles to this Dealership and recommend them to others. Bobby A. More

Reliable service I live in Brooklyn and my car broke down I contacted Anthony who called Kevyn. Kevyn assures ne they would resolve the problem and he did in a timely I live in Brooklyn and my car broke down I contacted Anthony who called Kevyn. Kevyn assures ne they would resolve the problem and he did in a timely assuring and reliable manner. I am grateful and satisfied. This is my fifth year at planet Honda and I would service my car no other place. I dealt with other dealers before and I have never received such service More

The Best Body Shop Experience Ever! My vehicle was ready earlier and looking great! I not only received email updates but when my vehicle was ready I received a personal telephone call My vehicle was ready earlier and looking great! I not only received email updates but when my vehicle was ready I received a personal telephone call ! These folks show professionalism and true caring. Paul and David, along with the front counter person were a pleasure to work with. I have worked with other body shops in the past but this place makes you feel like family. I never wanted to leave my old body shop but was THANKFULLY told by my insurance company that I needed me to use Planet Honda. Now I realize what I was not getting from my old body shop and will now ONLY come to Planet Honda! GT Kane Livingston NJ More