Planet Honda - Service Center

We had a service date- drove 3.5 hours to get here. Hubby forgot to ask for a loaner car. Sales was super nice and gave us a demo car to drive for the day so we wouldn't be stuck in the showroom for up to 8 forgot to ask for a loaner car. Sales was super nice and gave us a demo car to drive for the day so we wouldn't be stuck in the showroom for up to 8 hours : ) When we are ready for another vehicle, we will be seeing Neil Goodson. Thank you ! More

I brought my 2004 Honda Element to Planet Honda for an acceleration problem in February 2020. After multiple visits and service on March 12 , 2021, sugar was found in my fuel tank. The technician I worke acceleration problem in February 2020. After multiple visits and service on March 12 , 2021, sugar was found in my fuel tank. The technician I worked with Chris Davis stuck with me and this problem 1000%. I authorized an exhausting amount of service $2,884.00 to uncover the problem. Once the problem was identified Chris and Planet Honda continued to work with me and my auto insurance company to resolve related repairs needed. By using only Planet Honda made the effort more manageable and brought to a satisfactory conclusion. More

Sam Chaney provided excellent service on my Honda CRV. The repair was done in a timely manner. Sam help out my son by providing a discount towards repairs costs especially now that he just found a job. No The repair was done in a timely manner. Sam help out my son by providing a discount towards repairs costs especially now that he just found a job. Now he can get to work on time and safely. More

I have been bringing my car here for regular oil changes etc. since I bought it in 2013 never had a problem until last Friday 02/12/2021 took my car in for scheduled oil change was told I needed brake fluid etc. since I bought it in 2013 never had a problem until last Friday 02/12/2021 took my car in for scheduled oil change was told I needed brake fluid changed I asked how much more time would be needed he said 45 minutes I agreed. after 45 minutes my car was brought up to the side where the waiting area is it sat for a half hour rep did not come to let me know I finally walked over to his desk and asked about it he told me he had been really busy with customers and told me to go sit down in the waiting area and he would get to me another 15 minutes went by before he finally came to get me he was very arrogant never apologized for the wait .So in all I waited 45 minutes for him to do his job .When my husband called later to complain the lady that answered said hold on came back saying the rep and the service manager were both busy so we should leave a detailed message for the manager so that cut us off after about ten seconds never got a call back. The service rep on the paperwork was Chris Davis and manager was Juan. My appointment was at 9:15 that day. I have never had a problem prior to this very disappointed. More

I have had great experiences with this dealership. I own 2 Honda’s and both are serviced here. They have gone above what’s needed to make it right. Good customer service and some service advisors terrific r 2 Honda’s and both are serviced here. They have gone above what’s needed to make it right. Good customer service and some service advisors terrific representation of this dealership. More

I arrived at 9:30 a.m. to have a LuxCare package installed. I was told it would take 3–4 hours. They did not offer me a shuttle service or loaner vehicle. I found the lounge and waited. At 4:30 installed. I was told it would take 3–4 hours. They did not offer me a shuttle service or loaner vehicle. I found the lounge and waited. At 4:30 p.m. I asked how much longer it would take, and was told “20 minutes.” I was waiting another hour. I finally got my vehicle back at 5:30 p.m. The service tech made no apologies and gave no other explanation for the 8-hour wait than, “You weren’t the only one we had to to do today.” He was curt and unprofessional, and had his Guy-Fawkes-print face mask down or under his nose most of the time. I don’t generally bother to leave reviews unless a business really impresses me, and Planet Honda did the exact opposite. I spent an entire day in their waiting room with no updates until I asked, long after the work should have been completed. More

I had a very good experience at Planet Honda on Jan. 11, 2021. Chris Davis was very helpful and the TSB issue was resolved. The waiting room is very spacious and clean, Great coffee machine! I would use 2021. Chris Davis was very helpful and the TSB issue was resolved. The waiting room is very spacious and clean, Great coffee machine! I would use their service again. More

I was taking care of my daughter following a surgery and realized her car needed some immediate servicing. Brian Kotlarek at Planet Honda was very helpful with setting it up and the service team did an exce realized her car needed some immediate servicing. Brian Kotlarek at Planet Honda was very helpful with setting it up and the service team did an excellent job communicating what needed to be done. More

WOW! Brian was excellent to work with; fixed the tires and got the Honda Pilot (2008) ready for winter. It was all done with a smile to boot. Quick and easy. Yahoo! and got the Honda Pilot (2008) ready for winter. It was all done with a smile to boot. Quick and easy. Yahoo! More