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Planet Honda
Union, NJ
3,841 Reviews
Home of the "Planet Advantage" - "Where Buying a Car is Fun!"
When you buy a car from Planet Honda, we give you ALL of the following:
$1,000 Additional Trade-in Value Guarantee - Have all your services performed with us and we will guarantee your vehicle will be worth at least $1,000 more at trade-in time.
72-Hour Exchange Policy - We want you to LOVE your new or pre-owned vehicle. If for ANY REASON you are not totally satisfied with the vehicle, simply bring it back within 72 hours of purchase (with no more than 300 miles more on the odometer than at time of purchase) and you can pick ANY OTHER VEHICLE for sale at our dealership to replace the one you purchased.
30 Day Lemon-Free Pledge - if your vehicle requires an unreasonable amount of service within the first 30 days, return it and we will exchange it for one of equal or greater value...all you pay is the difference.
Planet Honda's Best Value Guarantee - Find the same vehicle, with the same options and same package of benefits, for less money at any dealership within 10 days of purchasing your vehicle from us, we will PAY YOU DOUBLE THE DIFFERENCE IN CASH.
AND.....
All of our Used Car Inventory is PLANET PROTECTED! Inspected-Repaired-Guaranteed!
3 MO/3000 MI Warranty! 72 HR/300 mi Exchange Policy! 30-Day Lemon-Free Pledge! CarFax Vehicle History Protection! NADA Book Value Protection! BEST VALUE GUARANTEE!
Call us today at (877) 411-8072 to learn more about these FANTASTIC BENEFITS! You won't find them anywhere else but at Planet Honda - Where Buying a Car is Fast, Friendly, Fair and FUN!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 8:30 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,841 reviews
April 06, 2004
Exerpted from letter to AHM: ...writing to lodge a formal Exerpted from letter to AHM:<br>...writing to lodge a formal complaint against Planet Honda, located at 2285 Route 22 West, Union, NJ 07083.<br>There Exerpted from letter to AHM:<br>...writing to lodge a formal complaint against Planet Honda, located at 2285 Route 22 West, Union, NJ 07083.<br>There are a # of issues regarding the ethics and integrity of the above mentioned dealer. I am extremely upset with the fashion in which these issues have been, and are being handled by the GM, Nelson Saavedra. In our conversations he has been insulting, belligerent, and untruthful.<br>... the dealership has made a number of “mistakes” and has yet to offer a reasonable and equitable remedy, other than having me pay all costs involved. The following is a list of issues...:<br>1. While at Planet Honda, on... I was given an “official” price quote on a new car. I was assured that this figure was kept on file for 7 days... Upon returning to the dealership on... to negotiate purchasing the car, the official price quote was, “misplaced” by an unknown employee. The salesperson (H.W.) then wrote up a new price quote, which was $1,000 higher than the original quote. The salesperson and GM insisted that without the original quote, they could not verify the price. As I had a handwritten copy (written by the salesperson), I was able to prove the initial figure.<br>I feel that this “bait and switch” tactic is unethical, and poor business practice. Customers should not have to expect dynamic pricing figures...<br>2. The car was not prepped before pickup. I returned to Planet Honda on... to complete the paperwork, financing, and registration, and to acquire the car. Upon first inspection, I noticed that the car had not been preped as was agreed upon on... The following items were promised:<br>Repair tear in driver’s side leather seat – NOT DONE<br>Detail entire car to remove paint scratches – NOT DONE<br>Remove front license plate cover and install plugs – NOT DONE<br>The car was dirty, both on the exterior and interior, including dirt, dust, scratches, spilled beverages, and general “showroom” wear. I was assured that the car would be prepared as if it had not been a floor model. It was not preped correctly.<br>I agreed to return to have the seat fixed. I was also told that the dealership could not and would not acquire front license plate plugs for me, and that they were not even available. Ultimately, I ordered the front license plate plugs from another Honda dealer.<br>Again, these issues were called a “mistake” on the dealership’s part, as was the “misplaced” price quote.<br>3. Tags and regist. never sent to me... told that I would have new tags and the regist. within the week, which were necessary to have the car inspected in PA. After one week, I called to inquire to the whereabouts of my plates and regist. Told that the items were “on their way” and the dealership would contact me when they arrived. Never happened.<br>4. Incorrect sales tax for an out of state customer was assessed. I made it quite clear to the salesperson BEFORE entering into negotiations that I would like to know the correct sales tax charged to an out of state customer... knowing my full address, “researched” the issue and told me that there was a 6% sales tax on the purchase price... I formulated the TOTAL price of the car, or “out the door” price... This figure was used in neg. the final sale price... bottom line price was agreed upon and I purchased the car. This "mistake" was only made known to me when the dealer demanded the diff. on their error, else I would not receive my tags. Holding one's tags hostage is NOT good bus. practice. More
by ilm2m
Employees Worked With
Nelson Saavedra
