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Planet Honda

Union, NJ

4.2
3,845 Reviews
Home of the "Planet Advantage" - "Where Buying a Car is Fun!" When you buy a car from Planet Honda, we give you ALL of the following: $1,000 Additional Trade-in Value Guarantee - Have all your services performed with us and we will guarantee your vehicle will be worth at least $1,000 more at trade-in time. 72-Hour Exchange Policy - We want you to LOVE your new or pre-owned vehicle. If for ANY REASON you ...
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2285 US-22

Union, NJ

07083

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Showing 3,845 reviews

May 02, 2009

My recent experience with this Honda Dealership's Service Department was a pleasant one. They were very attentive and the work was top quality. They did not try to say I needed brakes or tires when I didn't. More

by JoanJette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley
April 03, 2009

Please do not go to this dealership to buy a car. They are deceitful when they sell you the car. I went to test drive a car and then they needed a Boost to start the car. Right away, this was a red flag More

by DrewL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny, Lucio
Apr 16, 2009 -

Planet Honda responded

Based on your comments, I believe this is you, Mr. Luu. This is Gail Lynn, to whom you have been conversing about your experiences here at our dealership. Below is the letter sent to you by our General Sales Manager. I sincerely hope I was able to assist you and that you now feel better about our dealership. You may update your review at any time by logging into your account and clicking "edit" next to your review. Again, as I have told you personally, it has been my pleasure to be able to serve you and work to resolve this with you. ============= Dear Mr. Luu, Thank you for bringing your experience to my attention. I sincerely apologize for any inconvenience you experienced. I also apologize for not responding sooner but I wanted to investigation the situation to fully understand the circumstances. When I looked up your records, I discovered that you worked with Lucio Costa in our used car department and Mr. Costa had been out ill. I spoke with Mr. Costa on Saturday and I also spoke with our Director of Administration, Ms. Gail Lynn, about your letter and the situation. I will be out of town this coming week so I am leaving everything in the hands of Ms. Lynn, who will be contacting you personally. She has the full details and also a copy of your Sears Auto Center bill and will be reimbursing you for that bill. Ms. Lynn will be in contact with you on Monday but in the meantime, on behalf of everyone at Planet Honda, we are truly sorry for this unfortunate experience. It is our goal at Planet Honda that each and every customer is 100% satisfied and we definitely fell short of that goal with you. I am copying Ms. Lynn on this email. Again, my sincere apologies, Eddie Amorin

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Apr 21, 2009 -

DrewL responded

They Paid for new battery that they were suppose to change that had issues? Yes, they reimbursed the cost but lying to the customer saying it was new was clearly a deceitful practice. I wouldn't come back for service even if its free. I rather do my own service, at least I know it will be done right myself. I just don't trust Planet Honda after what happened.

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April 02, 2009

Planet Honda should be called Honda Universe! The store is great, with lots of Hondas right on Route 22 West in Union, easy to find. And they have a lot of the cool Honda models, too, not just the plain Ci More

by frankie565
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail
March 19, 2009

Frankie was an above-grade salesman who always puts the customer needs first. I merely came in to fix my 2006 Accord LX and walked out with a 2009 CRV-Great!! The quality of the Honda cars is enough for th More

by HondaCRV09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Talarico
March 15, 2009

I had a very good shopping experience at Planet Honda on Route 22 in Union, NJ. Firstly, all the people are cool, and I know that I am probably a difficult customer, because I only drive red cars. Planet Ho More

by patsnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
alejandro, gail
February 27, 2009

I just leased an Accord EX-L. Planet Honda gave me the best price by far - without haggling. None of the other dealerships could match it. They were professional and friendly -- a total pleasure to deal More

by soundimagination
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie & Raza
February 23, 2009

Very Pleased with my vehicle and the visit was very pleasent.I was given the best deal no other dealership was able to match and will recommend others to purchase there next car there. Sense I went on More

by NoelMerced
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro
February 22, 2009

Buying my new Honda Fit from Planet Honda was a great experience. Everyone at the dealership was friendly and attentive. Mike, Eddie and Danny were very accomodating and answered my many questions. I More

by kkimmig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanna, Eddie Amorin, Danny Mercado
February 20, 2009

I have purchased three cars in the last six years from Planet Honda and it has always been a great experience. Eddie Amorin, the sales director, is very accommodating and friendly. My most recent purchase More

by IrmaS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Amorin
February 12, 2009

Wow! What a great store, it was worth the drive there. They have a great selection of cars and everyone there is very friendly and happy to help. Best of alll we got a great deal on our car and were able More

by Anna1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail