Planet Honda

I placed a $500 deposit on a used car and when I came back to finish the transaction the car was not available anymore; sales rep didn't know what happened to the car and tried to sell us another car. I back to finish the transaction the car was not available anymore; sales rep didn't know what happened to the car and tried to sell us another car. I haven't received my money back as of this time. More

My experience at Planet Honda was perfect for purchasing my first car. The staff was friendly and was willing to negotiate for an appropriate price. They also honored the online price from a car search webs my first car. The staff was friendly and was willing to negotiate for an appropriate price. They also honored the online price from a car search website. I drove away in my new Honda very happy with my experience! I would definitely recommend this dealer to a friend. More

I wish I had nice things to say about this dealer. The purchase went well but the customer service since has been horrible. People don't answer their phones, they don't take care of their customers needs purchase went well but the customer service since has been horrible. People don't answer their phones, they don't take care of their customers needs and concerns. If you actually get someone on the phone they belittle your concerns as if they are not important and act like your "lucky" they are helping you. The rep even blatantly lied to us about being at work. It's pretty ridiculous. All we want is to move on with our lives and we are stuck waiting for this dealership to get their act together. I don't understand how they could have won a customer service award at any point because I have not received this "award winning" customer service at all. More

Very professional and excellant customer service. I was assisted immediately and Steven showed me different cars based on some of my preferences. There was no pressure and the price was excellant, especia assisted immediately and Steven showed me different cars based on some of my preferences. There was no pressure and the price was excellant, especially for the quality of the car I wanted to lease. With the help of the sales Director, Eddie and the sales consultant, Steven, they were able to place me in a car that was within my budget and exceeded my expectations. The dealership was clean and all the personnel were friendly and attentive. The sales consultant assisted me in emptying my old car/lease and removing the license plates. After I completed the finacing, Steven reviewed all the features of my new car, introduced me to the maintenance department and set the radio presets to my favorite stations. I have purchased/leased many cars from different dealerships throughout New Jersey, but Planet Honda and specifically the 2 gentelmen that made the deal possible, was by far the most pleasant and "painless" experience I've had. I will continue to give them my business for future leases because their customer service and value is the best I have come across. More

Purchased a car on 5/31/2010..ever since its been a disaster...one inconvience after the next, including missing a day of work..Unfortunately I cannot even enjoy my first new car. I will never purchase disaster...one inconvience after the next, including missing a day of work..Unfortunately I cannot even enjoy my first new car. I will never purchase anything from this dealership again. I spent hours and hours at the dealership. Satisfying me as the customer was the last thing Planet Honda cared about...getting a car off their lot was all that mattered More

Great service, kind staff, and great prices. If you want to buy a Honda, this is the place to go for the best prices. Financing offered us a great deal as well. Visit this dealership before finalizing any o to buy a Honda, this is the place to go for the best prices. Financing offered us a great deal as well. Visit this dealership before finalizing any offers. More

I lease a CRV-Honda 2010 on Monday, May 31. The service I received exceeded my expectations. The Staff and managers were all very friendly and pleasant. Victor Okani went over all the options I had which mad received exceeded my expectations. The Staff and managers were all very friendly and pleasant. Victor Okani went over all the options I had which made it easier for me to decide to buy the vehicle I got. He also took his time to go over all the features of the car with me. He made sure I was satisfied and comfortable with the car. He patiently answered all the questions I had and offered the best deal I could not get anywhere else. He even took his time to make a follow up call the day after the purchase to ensure everything was ok. Also, the sales manager Chigbo, was very resourceful and worked out a good deal for me to be able to lease the car. I truly appreciate the excellent service Planet Honda has provided me. I will definitely recommend my friends to visit Planet Honda when considering the purchasing of a car. More

I purchased a used Honda Accord back in 2007 and got a flyer in the mail with a promotion to upgrade to a newer car at little to no cost. I went down to see what they had to offer and the sales lady Dee flyer in the mail with a promotion to upgrade to a newer car at little to no cost. I went down to see what they had to offer and the sales lady Dee Dee was actually very nice. Naturally she was persistent that I complete a sale today although I had made it very clear that I was not going to complete a transaction today and wanted to find out the trade in value of my vehicle and the price of a potential new vehicle. Dee Dee was actually very nice and not too pushy but when she went to her manager to see what price she could get me on a newer vehicle, the manager suggested I take the car home for a few hours and come back and close the sale. I mentioned once again that I had no intention of completing a transfer on the very same day. He came over to the desk where I was sitting and looked very agitated. He said he could only offer my $3,000 for my trade in and when I asked hime where he got this number he said it just was. He did no research and clearly pulled the first number that came to his head. When he saw I was resisting his ridiculous offer he began to make sarcastic remarks and told me to go elsewhere. He said if I didn't know what I wanted than I shouldn't be wasting his time. He said I could come back when I was ready to make a deal. He was the most unprofessional sales person I have ever met. They clearly use bullying tactics at this dealer to pressure potential buyers into making snap decisions. This is the last time I will ever step foot in this dealer. More

I recently purchased a new car from Alejandro. The service he provided to me was excellent. I been trying to purchase a new car for a couple of months now. I been to multiple dealerships, was helped b service he provided to me was excellent. I been trying to purchase a new car for a couple of months now. I been to multiple dealerships, was helped by a lot of sales rep, but none of them had the customer service skills like Alejandro. I am definitely going to recommend Alejandro and the dealership for future car buyers. More

I had a very pleasant experience dealing with Planet Honda. The sales reps was very knowledgable about the vehicle and the competitor cars in the same class. He was able to point out the advantages of Honda. The sales reps was very knowledgable about the vehicle and the competitor cars in the same class. He was able to point out the advantages of the Honda versus the other makes we were considering. The negotiations and sales process was very smooth and quick. Overall, the entire exprience was very pleasant and smooth. I would highly recommend this dealership. More