Planet Honda

I am a retired law enforcement officer, was very impress with attentive and professionalism planet Honda staff [SHANNON,PAUL]shown towards my purchasing experience at Planet Honda.I had no intention to purc with attentive and professionalism planet Honda staff [SHANNON,PAUL]shown towards my purchasing experience at Planet Honda.I had no intention to purchase my vehicle on 11/20/10, the above employees professional conduct help me to make my decision so early with my purchase. I would recommend this dealership to all my relatives and friends. SHEILAH N. More

I normally abhor the car buying experience. However, I loved working with Frankie. He made the car buying experience very positive and professional. I would highly recommend buying a car from Frankie!! He loved working with Frankie. He made the car buying experience very positive and professional. I would highly recommend buying a car from Frankie!! He understood our concerns and worked with us to get a deal that was mutually beneficial. Very impressive!! More

I had a very good experience as far as buying a new Honda Pilot LX 4WD SUV from Jerry is concerned. He is an excellent employee and pleasure to deal with. He followed up all the time , eventhough I had to wa Pilot LX 4WD SUV from Jerry is concerned. He is an excellent employee and pleasure to deal with. He followed up all the time , eventhough I had to wait more than a month for my Burgundy LX Model to be available (8/28/2010 to 10/09/2010) I cannot say that about his boss on the day I bought the car. That guy had some attitude issues. I have still not received my permanent registration on Nov 19th, even after my temporary registration expired Nov 9th. I sent a friendly email to the General Sales Manager Eddie, but so far no response. I hope he takes care of the delay to my satisfaction. The sales part was excellent - but follow up has been very very average. Not at all happy about that. More

The dealership was very friendly and eager to assist me with my needs. The sales person Jim Jones was more than courteous to work with my finanical needs. I will recommend people to the delaership and espe with my needs. The sales person Jim Jones was more than courteous to work with my finanical needs. I will recommend people to the delaership and especially to the sales person who deserves applause for being a great person. I know how vaulable feedback is becuase I work in the retail business and we also strive to ensure all customer leave my store completely satisfied as I have. Thanks again... More

I have been looking out for Honda Odyssey Touring Elite 2011 model & after thorough research have been talking to 3 dealers over the Internet of which Planet Honda was one. I received aggressive pricing fr 2011 model & after thorough research have been talking to 3 dealers over the Internet of which Planet Honda was one. I received aggressive pricing from all 3 but Based on the emails exchanged with Alessandra & the follow up / commitetent offered by Planet Honda in their ability to match or beat any competitors pricing I decided to visit them yesterday as they told me that they would have the model requested available soon. Alessandra promised that her General Sales Manager would be able to beat & offer me the required pricing. But when I visited them Alex got me hooked on to one of their Sr Sales person Frank Talarico instead of her General Manager & she siad that he would be able to help with everything I needed. Frank helped us see the new Odyssey 2011 model & expalined the details well. And then when we sat down for pricing negotiation the 1st thing they said was that they cannot offer anything lower then the MSRP. Then I showed them the internet pricing that was offered by them which was $2000 lesser then MSRP & the other dealers internet pricing which was almost 3000$ less then MSRP. Aftyer evaluating both they said that they could not match the competitors pricing but somehow they agreed to match the offer made by them over the internet which was still $1000 higher than the quote given by competition. So the written claim put forth by Planet Honda in their email correspondence to self stating that they can beat or match any competitors pricing is completely false. They also had claimed that after buying a car from Planet Honda if we get a better offer from another dealer then they would refuund double the difference in Cash which I now doubt because if they cannot meet their 1st clainm how would they stick to their 2nd claim. And I had to walk out of the dealership yesterday & wasa waste of time visitng them. I really appreciate the follow up made by Alessandra as she has been consistent & honest in her approach but apparently Planet Honda could not keep up to the commitent offered by them & failed their Internet sales personnel. More

I have given Planet Honda top scores b/c my salesman made purchasing a car a very positive experience. I'd been to 2 other Honda dealers prior to this, but Planet Honda was the easiest to deal w/ and the fai purchasing a car a very positive experience. I'd been to 2 other Honda dealers prior to this, but Planet Honda was the easiest to deal w/ and the fairest in price for both the new vehicle and my trade-in. The staff is friendly, courteous, and not pushy. In addition, I was able to inspect my new vehicle from top to bottom before accepting it. Great dealership! More

Danny was excellent. A dealership is only as good as its salesman. Danny went above and beyond for me. If all of the salesman were like Danny....Planet Honda would be a gold mine. If anyone is looking salesman. Danny went above and beyond for me. If all of the salesman were like Danny....Planet Honda would be a gold mine. If anyone is looking for a car, ask for Danny! You will be in great hands. More

My wife spent entire afternoon on phone with saleperson negotitating a deal. Everything was agreed upon and they said "Come on in sign the paperwork and drive home you new car". Upon arrival manager (baro negotitating a deal. Everything was agreed upon and they said "Come on in sign the paperwork and drive home you new car". Upon arrival manager (baron ringler) said quoted price was not valid, and they dont give price quotes over the phone. I was standing next to my wife during evey conversation she had with the salesperson and told them what was said. Baron Ringler said "all phone calls are recorded, we do not give out prices." I told him to check the recording. He was gone for about 20 minutes and the female saleperson came back and simply said. "I'll give you a ride home" Baron Ringler (coward) was afraid to speak with me about the recorded phone conversation. I found him and asked him about the phone calls. He said the price agreed upon could not be honored. I then asked what price I could buy the vehicle for and he talked to some other coward loser manager type, came back and gave me a price over 3000 dollars more than original quoted price! He never apologized or made any other offer or gesture to help rectify the situation. THIS DEALERSHIP BLOWS AND IS STAFFED WITH COMPLETE COWARDS. DO YOURSELF A FAVOR AND STAY FAR AWAY FROM ANY OF THE PLANTED HONDA DEALERSHIPS More

Planet Honda was very pleasant to deal with and feek I got a reasonable deal. My only minor complaint would be the car was not delivered with all the interior price and warranty stickers removed. But this got a reasonable deal. My only minor complaint would be the car was not delivered with all the interior price and warranty stickers removed. But this was not a big deal. Also, I was not made aware of the prior minor accident the car had listed in the CarFax but it turned out to be a minor fender bender. It would have been more confidence inspiring if they were up front about it. All in all, I was very pleased with the experience and I would recommend them. More

Felt very rushed when the salesmen let us take the car for test drive. Only drove for 2 minutes. Had very little time to check out the vehicle. The rushing stopped when we sat at the sales desk. They for test drive. Only drove for 2 minutes. Had very little time to check out the vehicle. The rushing stopped when we sat at the sales desk. They dealer offered us $2000 less than the value of our trade in. We did reach an agreement on the trade in. Then put an additional amount down on the suv we wanted. We sealed the deal and then had to wait for finance. Once in finance we were rushed again..ended up signing a deal for 28000 on a car worth 19995 online. Charges were added to the price..over $3000.00 and we were doubled taxed. Long story short. Io noticed the mistake the next day and tried calling the dealer. Left messages and called for 9 hours until a sales mgr actually tried helping me. I had to go back the next day to have charges clarified for me. When I left $4000 was taken off the price. If I never said anything I would have been ripped off. I do not recommend this dealer More