Planet Honda

Deceptive sales practices, bait & switchI called Planet Honda in Union, NJ this morning and spoke to Alexandra who quoted me a price for a 2012 Honda Civic LX with manual transmission which she said Planet Honda in Union, NJ this morning and spoke to Alexandra who quoted me a price for a 2012 Honda Civic LX with manual transmission which she said would be arriving within a week. I called back to confirm that the quote was for an LX and she confirmed that fact. Since we had a great buying experience at this dealership in 2006, my husband and I drove 25 miles with the intention of buying the car. When it was time to talk about payment we were told that we had to pay an additional $995 for an "appearance" package which only included rubber door guard strips and pin striping tape. We explained that the quoted price was what we were there for and that's the price that was quoted. After two attempts, the sales person said they will honor the quoted price without the additional $995 package. The sales person then had us wait at least 30 minutes while our trade-in was valued. When he returned to us we were informed that the "big boss" will not allow the $995 to be dropped from the sale. We got up to walk out and he spoke to the "big boss" again who denied the request. I then spoke to the "big boss" himself, Eddie Amorin, the general sales manager and explained that I am a repeat customer and how disappointed I was that this wasn't working out. He told me that he never OK'd dropping the $995 and when I asked if the sales person lied to me his reply was "You must have misunderstood." He then told me to GET OUT of the dealership and that he didn't care about wasting 2 hours of my time or the salesman's time. More

I purchased my accord coupe from Frankie in September. He was extremely knowledgable about the car and worked to make sure I got the best deal possible. He was friendly and a pleasure to do business with. I was extremely knowledgable about the car and worked to make sure I got the best deal possible. He was friendly and a pleasure to do business with. I will definitely be back when my lease is up and my mind is at ease knowing that Frankie will be there to help me. More

Frank was friendly & helpful. Made the return of my leased vehicle & the transition to my new lease effortless. Very professional service representative. Would not hesitate to deal with him again. I leased vehicle & the transition to my new lease effortless. Very professional service representative. Would not hesitate to deal with him again. In addition - all departments consistantly followed through with friendly, customer centered service. More

I have not purchased a car since 2004 and actually hate automobile dealers and sales and the entire new purchase process. I was very much surprised by the warm welcome when you walk in the front door. I automobile dealers and sales and the entire new purchase process. I was very much surprised by the warm welcome when you walk in the front door. I did not feel pressured. Joshua Barberena not only changed my frustration and anxiety within about 15 minutes of speaking with him, but he never pressured me and was kind, funny, warm and very personal. He has made my experience actually enjoyable. His manager was also kind and attentive to my needs. I also felt a kind hearted finance manager, John, not making me feel uncomfortable, or a feeling of being taken advantage of. I am so happy to be the new proud owner of the Honda fit, but I especially thank and appreciate Joshua and John for their kind and professional manners and would highly recommend your company to do business with. Joshua took the time to speak with my agent to be certain the id card was being faxed over before I left the dealership. Thank you for the wonderful service and I look forward to doing business with you again in the future! More

I give Planet Honda very high reviews because of the quality of the salesmen and finance staff. Francis is very professional and straightforward about the cars and price. The process was simple and hass quality of the salesmen and finance staff. Francis is very professional and straightforward about the cars and price. The process was simple and hassle free. He was not rushed and spent time with us to show us all the features in the new car. We are repeat customers for this reason- attention to detail and willingness to find time to find the best car. More

I was looking for a new car with my father for a couple of months. He recommended looking into getting a Honda. We had our minds set on the new Accord, so we headed up to Planet Honda to look for one. As s of months. He recommended looking into getting a Honda. We had our minds set on the new Accord, so we headed up to Planet Honda to look for one. As soon as we walked into the dealership, Mike was determined to help us. He took us back and provided us with so much more information than we were even expecting, remaining considered the entire time. He answered every question without any hesitation or uncertainty (which is awesome for a salesperson). He kept us smiling and laughing the entire time, to the point where others were staring. Laughing keeps my family in the best mood, so Mike did an EXCELLENT job at maintaining our happiness and comfort. Every sales person should have the sense of humor Mike has; it eases every sales process. After we were done with Mike, we went to speak with Victor from finance, who also kept us laughing and made sure we understood every aspect of every option he gave us. If it wasn't for him, we may have not upgraded the maintenance. We successfully bought the new Accord SE and sold my 02 Altima and drove off with the car the same day. I am definitely going to recommend Planet Honda to anyone who ever utters the words "I want a Honda" and make sure that they go straight to MR. MIKE HANNA! More

Al is the best sales person ever, he is also a man of his word!! Everything I ask for he was able to do it. This has been the best experience. The service was great, I never had a Honda before , the car is w word!! Everything I ask for he was able to do it. This has been the best experience. The service was great, I never had a Honda before , the car is wonderful, I was not disappointed at all. Al really showed mt that there are really honest people out there. Al thanks soooo much for such a great experience. More

Al Russ is the most attentive, patient and helpful car salesman that I have encountered. I would gladly refer anyone to him. I will seek him out in any future car purchses that I make. salesman that I have encountered. I would gladly refer anyone to him. I will seek him out in any future car purchses that I make. More

I was very leery of car dealerships and the overall process of getting a new car, but my experience at Planet Honda was super quick and hassle-free. Steve was wonderful and very accommodating to my ti process of getting a new car, but my experience at Planet Honda was super quick and hassle-free. Steve was wonderful and very accommodating to my time restraints! I appreciate everything they did for me there and made my car leasing as pleasant as possible! Everything was all set up for me when I got there so it all flowed quite nicely. I would definitely recommend this dealership to my family and friends. More

Almaurice Russ was a polite person that worked hard on giving us the best deal possible. He also handled all the paperwork porfessionaly. I would definitely buy another car from him. giving us the best deal possible. He also handled all the paperwork porfessionaly. I would definitely buy another car from him. More