Planet Honda

I ordered my car in Oct and was quoted MSRP on line. I left a $500. deposit. I made several periodic follow up calls while I waited for my car. I was told the vehicle would be ready in Jan. as I prepar left a $500. deposit. I made several periodic follow up calls while I waited for my car. I was told the vehicle would be ready in Jan. as I prepared my financing I spoke with there “floor sales manager” he explained that there were going to be some extra charges. A mandatory accessory package, a protection plan, and they would need 500$ over MSRP now because other dealers were getting $900. He explained they were really not making much money off these cars. I explained I did not want any of the above and that I wanted my $500. back. They then decided that they would not tack on the extra charges. The car arrived and my sales person Martin Estes explained they would need a few hours to prep the car and it would be ready @ 1:30pm. I did not get out of the dealership until 500pm. In that time my salesperson offered no explanation of the dealerships various charges he just spoke about himself and his family. When I met with the financial dept. Joe Soubasis, he rushed me through a bunch of forms to sign. I just spent 3 hours learing about Martins family and he can not take 2 minutes to explain why my car is now so much more money. He had an extra 299. for delivery and handling on top of the destination charges. They then added a theft registration plan for another 199. (United Car Care) I told him I did not want these things. He said they were mandatory and I asked “what are they?” He offers no explination and begins to get agitated with me and shows me anther contracte where the person had paid these extra fees. He said the sales person should have explained this. He then calls Martin in and begins to yell in front of me. The theft registration plan was a scam and Martin later explained that if my vehicle were stolen and recovered without the windshield they would replace the windshield. I hope no one else has to experience this with this sleazy dealership. More

I bought a used Subaru. It was a clean car and was told by the sales guy that they went though everything.. new plugs, wires, oil change. Two days after I got my plates I had my check engine ligh come on.. by the sales guy that they went though everything.. new plugs, wires, oil change. Two days after I got my plates I had my check engine ligh come on.. Everything they said they did was a lie. After a full tune up I called them on the "warrenty" becuase I could not fix the problem and I was told to take it to subaru becuase they can not service this car. I am a car guy I am disturbed by how slick they are. More

I found a good price on the web on a Honda Civic Hybrid. They gave me that price when I brought the ad in. I noticed the bumper of the vehicle seemed off (gap in panels, paint color). The service manager, i They gave me that price when I brought the ad in. I noticed the bumper of the vehicle seemed off (gap in panels, paint color). The service manager, internet manager and sales rep all denied anything was wrong with the car. Stupidly, I believed them and purchased the vehicle. Before pickup, I reviewed the pictures online and found a picture of the car with a damage in bumper in their ad. They had obviously fixed it and didn't tell me about it. When I confronted the salesperson, he said "they replaced the bumper" then he realized he shouldn't say anything so he "didn't know". When I showed him the picture of the damaged car, he looked very uncomfortable and offered no apology. I canceled the sale because they lied to me. I'm glad I caught it in time! Be very careful of these slick guys!! More

Horrible experience with dealership. Stated and put in writing one amount, once I arrived after a 1 hour drive and 1 hour waiting in reception area, they changed their price on me with no other reason tha writing one amount, once I arrived after a 1 hour drive and 1 hour waiting in reception area, they changed their price on me with no other reason than to say "This is the price we originally gave you". Drive back home 1 hour, found the paper, and sure enough, the price I knew they have given me was there in writing. Emailed the sales rep and the owner, no response to make it right. Don't waste your time with this dealership, they will low-ball you once they have you waiting around long enough hoping you'll ignore the difference. More