Planet Honda

Excellent Service We've been Planet Honda customers for more than three years now, and we've always had a positive experience there with purchase, or with just general We've been Planet Honda customers for more than three years now, and we've always had a positive experience there with purchase, or with just general car maintenance. Once again, the service we've received last week was of the highest quality we could only imagine. Since our lease was about to expire, we wanted to make an informed decision and look at a variety of car options first. Our Planet Honda representative, Mr. Ed Mueller had patiently listened to our needs, and did a phenomenal job exploring lots of different options for us, with the greatest level of care and kindness possible. We really were given a VIP treatment, both as customers and as humans - he even provided a variety of snacks for us in case we got hungry during the long wait. When we were transferred to new representatives in the process, they were similarly responsible to our needs, and went above and beyond ensuring that we not only received a nice treatment at their facility, but we were also able to walk (well, drive, really:)) away with a deal that made us very happy. Thank you, Planet Honda, for an EXCELLENT, A+ service. Definitely recommend, you won't be disappointed. More

great experience Johnathan Horn did a great job getting us into a new Hyundai Tuscon. Went beyond expectations. Finance guy Chad also great. Would recommend them to Johnathan Horn did a great job getting us into a new Hyundai Tuscon. Went beyond expectations. Finance guy Chad also great. Would recommend them to anyone . I like the no haggle pricing and the no pressure attitude. More

A wonderful dealership and a delightful sale person Chad! A clean professional dealership. I was greeted as I entered the showroom by knowledge, pleasant, no pressure sales staff. Chad was a joy to work wit A clean professional dealership. I was greeted as I entered the showroom by knowledge, pleasant, no pressure sales staff. Chad was a joy to work with and very accommodating to my wish list. Overall a wonderful experience. More

Just No My husband and I had been searching for a few months to find a used Pilot. We finally found one within our budget, and our desired mileage range at P My husband and I had been searching for a few months to find a used Pilot. We finally found one within our budget, and our desired mileage range at Planet Honda. We decided to move forward, and asked if they would fix a few minor things. The hard plastic seat back on the driver's side was broken (badly enough that it wasn't actually attached to the seat anymore), there was no wheel lock key (so if we got a flat, we would have to be towed because we literally couldn't get the wheel off), one of the keys needed to be reprogrammed, and there were some chips in the windshield (hail). They agreed to fix these things as soon as they got the seat back in, probably some time the following week. They never called. We were then out of town for the week after that (not their fault), so we called when we returned. I was told they had had some computer trouble, and that they would put the order for the seat in that day. They didn't. Another week passed, and I called to find out if the part had arrived so we could schedule the vehicle. They did, so we went in the following week. The seat was fixed, and the fob was programmed. We were told we would need a new windshield rather than just fillers, and that they would call to schedule that later in the week. They didn't. I called at the beginning of the next week and was told they would call me that day. They didn't. I called again the day after, and was placed on hold for THIRTY minutes before a manager got on the phone and told me he would have to call me back. He did. When I explained what still needed to be done, he said he didn't have any record of the wheel lock key in our history (we asked four times), but that in order to do that, we would have to bring the vehicle back in to get a proper fit (fine). He scheduled a SIX hour window to fit the key. They will supposedly be replacing the windshield that day, although that has yet to actually be scheduled by them. We will not be going back to this dealer after they fulfill the checklist specified in our purchase agreement. More

Awesome Event Andrew Munro and his associate he was training demeanors were above reproach. What a delightful experience. I have been a Hyundai fan for 15 years now Andrew Munro and his associate he was training demeanors were above reproach. What a delightful experience. I have been a Hyundai fan for 15 years now and highly recommend the car to all my friends. I could not have asked for better service. The last 8 new cars I purchased have not been as great experience as this one has been and I have been around the block. Believe me. More

Wonderful customer service! I spoke with this dealership after a horrible experience with a Nissan dealership in Murray, UT. I explained what I've already been through and that I spoke with this dealership after a horrible experience with a Nissan dealership in Murray, UT. I explained what I've already been through and that I was wanting to trade my newly purchased vehicle in for a Honda Fit. Their staff discussed their contracts with me over the phone and emailed them to me for our review. They found the perfect car for me, in the color I was wanting at an amazing price. They worked up a sight-unseen trade in evaluation and along with the photos I provided gave me a very nice offer for my trade. Being out of state, roughly 8 hours from them, I asked for this information in writing and there was no hesitation on their part. At no point did I feel like they were trying to hide anything. This dealership seems to be very transparent and upfront with their pricing and trade offers. They did what they could to ease my mind after the nightmare I'd been through with the previous dealer and they were completely understanding of my concerns. I did not make a purchase from them because I was able to get a great deal on the same type of vehicle much closer to me, however since we are moving near this dealership soon we will be visiting them in the future if we need to make a vehicle purchase. More

Go somewhere else. Zero stars if I could. CHECK THE VEHICLE CAREFULLY BEFORE YOU BUY! It's amazing how they can turn a $10,000 into a $12,000, after you bup it. Zero stars if I could. CHECK THE VEHICLE CAREFULLY BEFORE YOU BUY! It's amazing how they can turn a $10,000 into a $12,000, after you bup it. More

Great salesperson makes for a fabulous car buying experience I've been on the search for a brand new car for over three years. Typically, I leave the car lot very frustrated when the salespeople direct their co I've been on the search for a brand new car for over three years. Typically, I leave the car lot very frustrated when the salespeople direct their conversation to my husband or don't seem to address my questions or concerns. So, I was delightfully surprised when I arrived at Planet Honda in Golden and was approached by salesperson, Gladis Castillo. She proved to not only be a great listener, but also a creative problem solver. When I was concerned about how much larger the 2015 Honda CRVs were than my old 2003 Subaru Forester, she offered to line the two cars up next to each other. And, since Planet Honda has cleverly purchased a 2014 Subaru Forester for comparison, she lined it up as well. Then came my next problem. I have long legs and the Honda CRV does not have as much leg room on the passenger side as does my old or the new Subaru, so when I go on road trips and am not driving, my legs are cramped. Gladis checked with her team leader and gave me the name of a company that makes seat extenders. Voila...the 2nd problem was solved. Before I took delivery of the car, I wanted to have a nearby detailing/graphics shop add some fun decals to the car. Gladis offered to drive the car back and forth to make this all easier. AMAZING service! Planet Honda has gone to a negotiation-free/haggle-free approach, so if you don't like the typical back and forth fight and wasted time, you won't have to deal with that stress either. Bottom line, I ended up with a great car, a pleasant buying experience, and a smile on my face. More

Profiled by Christian Having purchased my used Honda here two years ago my wife and I decided to search for a replacement car for her recently. Our sales person was helpfu Having purchased my used Honda here two years ago my wife and I decided to search for a replacement car for her recently. Our sales person was helpful (no problem with him) but after informing him we wanted to consider other vehicles he brought Christian (Sales Manager?) into our discussion. He proceeded to inform me that since I was a "non-buyer" it would be difficult to complete the transaction, partly because my wife was the "buyer." Talk about a put down by him. I told him he profiled me. I have no idea what he hoped to accomplish by insulting me but if that was his strategy to "close the deal" it failed miserably. We left Planet Honda and I have no intention of returning thanks to our less-than-professional treatment by Christian. We went directly to Ralph Schomp where we were treated with the respect everyone deserves. plus we found an equivalent vehicle for $200 less. More

Dave Molyneux I came in with a car that needed a brand new engine and I knew I didn't have the money to pay for that. Instead, Mr. Molyneux offered a trade in and t I came in with a car that needed a brand new engine and I knew I didn't have the money to pay for that. Instead, Mr. Molyneux offered a trade in and took me around and showed me so many options. With my luck, the car I fell in love with & that was in my price range was 5 days out from even being serviced. Dave and his manager pushed it through and got it done that night! I've never been so impressed with a dealership and I am a customer for life! More