Planet Honda

I have been a customer of Planet Honda for 23 years. The first 21 years were very good under two GMs. The last two has been very difficult under the new GM. Getting the dealership to honor the original The first 21 years were very good under two GMs. The last two has been very difficult under the new GM. Getting the dealership to honor the original terms of my purchase agreement for my 2016 Honda Civic EX has been a nightmare. I prepaid a long-term (120,000 miles) agreement for both an Extended Contract and a zero deductible Service Plus Agreement. Both agreements were request minimize the hassles during regular maintenance. Under the current GM, instead of honoring the agreement as previous GM's did, the dealership manipulated the agreement - shifting it from a mileage agree to a number of oil changes approach to prematurely terminate the agreement. This approach did not exist during the period of my purchase agreement. The Service rep did not mention the termination of the agreement until I came to pickup my car - which I thought was unethical. The Service Agent was the agent who generally managed my appointments. When I arrived to pickup my car he had someone else handle it, walked pass me and said nothing. More

I am a member of Friends For Life with Planet Honda, 15701 W Colfax Ave, Golden, CO 80401. Every time my 15% oil life comes up I call and get a appointment for a service check up. Oil change, Tire ro 15701 W Colfax Ave, Golden, CO 80401. Every time my 15% oil life comes up I call and get a appointment for a service check up. Oil change, Tire rotation, plus a few things, like Digital multi point inspection. That suggests a few things that can be postpone till my next visit as my time was short today. NOW THE REVIEW... I HAVE BEEN PLEASED WITH THE HONDA SERVICE FROM THE VERY FIRST TIME I USED THEM !!! Their cross street even has my last name "MOSS ST." All joking aside I am most pleased to have Planet Honda Service in my life. The place is clean, the staff is very friendly, their building has easy access to the highway. That is enough ... I like the place and you will too. I have been going there with my Honda CRV Since 2011... I will buy my next one when this one wears out at this dealership... More

I reached out for info on a used Pathfinder. Oty was so quick to respond, with a personalized video of the vehicle! She was very nice, friendly, and she went above and beyond from start to finis Oty was so quick to respond, with a personalized video of the vehicle! She was very nice, friendly, and she went above and beyond from start to finish. I’ve bought about ten cars, and this was the best car buying experience I’ve ever had. More

I bought the best (used) car I have ever owned from Planet Honda but discovered several months later that there was significant damage to the undercarriage that made it unsafe to drive long term. The p Planet Honda but discovered several months later that there was significant damage to the undercarriage that made it unsafe to drive long term. The pre-sales inspection did not reveal the damage. Below is the last message I sent them after my local mechanic fixed the car because Planet Honda was unable to find the necessary part before my people did: "The repair cost me $3,248.97 which is 9.4% of the over $34,000 purchase price. I understand your skepticism that your people failed to detect the obvious impact damage to the subframe before selling it to me. However, had I experienced a large impact resulting in such significant damage, wouldn’t I, or anyone else, have immediately taken the car in for a safety inspection? Once again, the damage occurred before my purchase and was only discovered during the snow tire replacement. I hope you will do the right thing and reimburse the repair cost" PH reply: "We trust the inspection that we did on the vehicle and do not accept any liability on this issue. We will not be reimbursing you." Well, Mr. Watson, either your technicians missed this obvious damage or someone is lying. Either way, Planet Honda is not a place anyone should trust. Bruce Hamilton More

Service department price gouging is breathtaking! Our Pilot had air conditioning that was not getting cold. They diagnosed a bad a/c compressor which is understandable. After the repairs topped $3,50 Our Pilot had air conditioning that was not getting cold. They diagnosed a bad a/c compressor which is understandable. After the repairs topped $3,500, I started questioning everything even though it was too late. I discovered the compressor can be bought at an auto parts store for $120-$170. The authentic Honda part sells for full retail at $790. Fine, I actually prefer to have the genuine Honda part. But, the service department jacks that part up to over $1,300! The. They claimed the radiator had a leak. Funny thing, it never leaked at home in the garage. They replaced the radiator with a Chinese plastic tank version which sells for $80. Planet Honda charged me over $500 for that part. Ironically, they didn’t charge for antifreeze which means they put the old antifreeze back in. I certainly would have preferred new antifreeze and was surprised it wasn’t done. The rest was labor. The sales department for new cars is great but I will never return for service or maintenance. More

I just took in my car for the first time here for an oil change and we decided I needed four new tires. I arrived at 10 AM. The salesman said they had two tires and would have to order the other two, but I change and we decided I needed four new tires. I arrived at 10 AM. The salesman said they had two tires and would have to order the other two, but I should be done by early afternoon. At 1:30, I hadn’t heard from the salesman, Brian, so I found him an asked for an update-he said I told you early afternoon-I said, can you find out if the tires are here -an half hour later he came over and said the tires were there-15 minutes later he said the tires weren’t there but he said they would arrive any minute-I asked if I should reschedule then, because I was getting tired of sitting and he’s like no they were arriving any minute. So at 3:30 I hadn’t heard anything so I went looking for Brian and found out he had left -the kind sales woman checked on everything and said the tires still weren’t there -as I was paying for the oil change, she gets word the tires have arrived. I saw a sticky note on my paperwork, saying the tires would arrive between three and four, so why did Brian lie to me? I would’ve rescheduled tired another day if I had known it would take that long. I don’t like being lied to and I see I also was charged for tire disposal along with my oil change, which isn’t right, I ended up not getting the tires done because I needed to get home to my dog. I will be going elsewhere from now on. More

Great sales person great sales manager at first. We waited three months for the car with deposit after the car shows up we’re going to pay cash. They raise the price of the car by $1000 at the closi We waited three months for the car with deposit after the car shows up we’re going to pay cash. They raise the price of the car by $1000 at the closing table. No notice was given in the three months we waited. No notice was given the price would change at the time of purchase, despite having the original quote with the invoice they insisted for the new hire price. We found an honest dealer. More

Our salesperson, Nik, was superb. He met our needs with timeliness, patience and generosity. No games, one price and a reasonable time to handle our lease scenario based upon the cu He met our needs with timeliness, patience and generosity. No games, one price and a reasonable time to handle our lease scenario based upon the current transportation delay scenario. Everything was handled professionally and our extra addition of window tinting was easy to get done in a timely manner. Highly recommend this dealer and their service department! More

The most trustable dealership among 15+ various dealerships I have worked in Denver area. The only dealership that never tried to take the advantage of current market situations, Inventory, High de dealerships I have worked in Denver area. The only dealership that never tried to take the advantage of current market situations, Inventory, High demand. The most respectful staff with lot of patience in explaining each and every customer needs in terms of different options, financing, cost benefits etc. I have worked with Derek who is the sales rep, such a lovey person, healthy way of communication, such a positive attitude, helpful, patiently explaining each and everything. Even the other staff Ed, Zach and Dess from this dealership they are just awesome and lovely who has good knowledge and very helpful in making the customer completely satisfied. Such a lovely dealership. Just with the happy experience that I have had with them in purchasing my Honda Odyssey Elite, I feel like sharing my lovely experience. I have been looking for a mini van and started working with various dealerships more than 15+ from Toyota, Kia, Crysler and Honda Makes. 80% of the dealerships are taking advantage of the current market situation as they have more customers considering the demand of the vehicles. PLANET HONDA is different compared to all. I love the way they respect the customer, the way they fulfill all customer needs even in high demand in the market now. This dealership is the only dealership who provides fully refundable deposit, even after you receive the booked vehicle if you change your mind. They gave me different buying options even I stepped back of purchasing the vehicle. Honestly, there is no need for them to ask a customer multiple times in current market demand and situation. But, they called me provided all different options so patiently, considered my needs, considered my expectations, considered my decision, they have never forced or disappointed even when I stepped back in my purchase at some point of time in my journey with them. Finally, I have purchase my Honda Odyssey from Planet Honda. Such a lovely dealership and fantastic team I have worked with. I and my family really appreciate all your help and making a very smooth purchase than we thought. More