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Planet Honda

Golden, CO

3.6
786 Reviews
Denver's Fair, Fast, and Negotiation-Free Honda dealership. Offering hassle-free car buying. We offer a 250 mile, 5 day money-back guarantee. Plus 24 hour test drives!
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15701 W Colfax Ave

Golden, CO

80401

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Showing 786 reviews

August 08, 2021

Planet Honda’s Derek Coleman greeted me at the door very friendly and respectful. He showed me the car I was interested in and answered all my questions. More

by Clbrown33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Coleman
August 03, 2021

Had a scheduled 8am oil change. Was told that car would be done by 9am. Service wasn't done until after 9:30 and I couldn't get service department to check me out for another 20 min. Nobody seemed concerne More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam
Aug 03, 2021 -

Planet Honda responded

So sorry. This is on us. We simply did not deliver. We are working on a new active delivery process to improve customer satisfaction and reduce the odds of this happening. Please accept this apology and know that we are better than this. I hope you'll give my team another chance. Hoan Bui Planet Honda Parts & Service Director 303-215-4209

July 31, 2021

There is not enough room available in this comment area to describe how flabbergasted, irrate, and bewildered I am at Planet Honda. Zero customer service! Constant runaround after spending close to $40k o More

by Grateful1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales, Dess Dubrosi, John Osbourne
Aug 02, 2021 -

Planet Honda responded

Wendy, I took the time to speak with John to get caught up on this. We clearly upset you and I wanted to get everyone together to better understand how and where we dropped the ball. I understand the crux of the issue is that you are looking for a refund for cancelled maintenance/protection options. This is where we screwed up. We received the cancellation request and our accounting office sent that refund to the lienholder, not directly to you. Our accounting office is newly staffed and this mistake is certainly a rookie mistake. We called Capital One and they did indeed cash that check. They confirmed that they will be sending you those funds, but they will not share the timeline with us. We urged them to take some urgency on this, as it is your money and I understand your frustration for this delay. We are genuinely committed to doing business in a transparent and helpful manner. We don't like letting our customers down, so we hope you will accept this apology, and take comfort in the knowing that the monies are headed your way from the lienholder . Michael Strasburger Planet Honda Digital Properties Manager 303-407-0755

July 26, 2021

Neil did a great job getting me into a new vehicle. I will be back for any other vehicle purchases or sales in the future. More

by summitcountynat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil, John distal
July 22, 2021

Very satisfied. All personnel friendly and knowledgeable . Dealership clean and soft drinks , snacks were plentiful. Derek was new and training under Brad. Thanks to the both of them More

by bechbar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad N? And Derek, especially Derek
July 16, 2021

Friendly and efficient in answering questions.Trava was Friendly and efficient in answering questions. Trava was professional, friendly and knowledgeable The time to complete the paperwork was fast Good More

by Spencerkristi4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trava Hicken
June 26, 2021

All around excellent experience. Jeffrey Puffett is stellar. I would highly recommend Planet Honda and Mr. Puffett (Jeff) to anyone interested in a vehicle. More

by TiffanyRenee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Puffett, John Distel
Jun 28, 2021 -

Planet Honda responded

Thank you, TiffanyRenee! Nice use of the word stellar! Jeff is a great listener, great communicator, and great representative of Planet Honda. We so appreciate your business and thank you for this review!

June 22, 2021

Wonderful experience all around. Our Salesman Rickey Banegas was knowledgeable, courteous and made our necessary purchase a relaxing event! We would recommend Ricky and Planet Honda to everyone in the D More

by Bfrancis944
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Banegas
Jun 28, 2021 -

Planet Honda responded

Thank you! "A Relaxing Event!" How about that for a car purchase. We are committed to cultivating an environment where questions are encouraged, answers are freely given, and customers are given the information needed to make confident purchase decisions. We are so pleased to hear how you enjoyed your purchase. Congrats on your new vehicle!

June 19, 2021

I leased an HR-V and Ricky, the salesman was great. Honest, professional and straightforward. Finished everything within 2 hours. Cameron, the financial guy, quick and efficient. More

by Dragan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Banegas
Jun 28, 2021 -

Planet Honda responded

Thanks, Dragan. Congratulations on your new HR-V. The lease deals are so good on those vehicles; wise choice! "Honest, professional, straightforward." It is so cool to read customer reviews like yours which prove our sales process is different (BETTER) than the traditional car business. Thanks for giving Cam and Ricky online kudos as well!

June 19, 2021

Planet Honda provided me with an excellent buying situation. I had a no hassle experience with my salesperson (Jeff Puffett) as he patiently explained everything I needed to know about the Honda Civi More

by Bemeup
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Puffett
Jun 28, 2021 -

Planet Honda responded

Awesome! Thank you for this detailed review. Congratulations on your new Civic.

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