Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
231 Reviews of Planet Ford - Service Center
Sort by
March 01, 2020
Had a safety recall on my Fusion, took it in to the dealership talked with Allen Poehl in service, made an appointment for the next day, picked it up that afternoon, very easy. dealership talked with Allen Poehl in service, made an appointment for the next day, picked it up that afternoon, very easy. More
by Greg B.
Employees Worked With
Allen Poehl
February 29, 2020
I came in with a I came in, they took care of me right away, told me the work would take about an hour and 15 minutes. One hour and 10 minutes later Wendy came out lo I came in, they took care of me right away, told me the work would take about an hour and 15 minutes. One hour and 10 minutes later Wendy came out looking for me and told me we were ready to go. Car was washed and waiting for me. Really courteous and friendly. Would go back there even if I hadn’t bought my Lincoln from them. Been a customer for years. More
by Gerry
Employees Worked With
Wendy
February 28, 2020
I was very disappointed that I had an issue with my Ford already. My vehicle is only 2.5 years old and the washer fluid pump went out. I felt that this is a manufacturer’s responsibility and that it should already. My vehicle is only 2.5 years old and the washer fluid pump went out. I felt that this is a manufacturer’s responsibility and that it should have been covered completely. I really do appreciate the service that Crystal provided us. She always go over and beyond to help out with our service needs. I Felt that Keith wasn’t concerned about meetings our customer service needs and that he took no effort in providing any. Last, the service tech who completed our last oil change did not fulfill our needs due to not filling our fluids levels in my vehicle. The best service we always receive is from Crystal and I give her 5 stars! Thank you! More
by Pamela.thompson19
Employees Worked With
Crystal
February 27, 2020
ford recall Appointment was on time and prompt. good communication when finished and pick up of my vehicle was easy. Everyone was friendly and would recommend th Appointment was on time and prompt. good communication when finished and pick up of my vehicle was easy. Everyone was friendly and would recommend this dealership for sales and service. More
by msmetcalfe
Employees Worked With
jessica
February 27, 2020
first service on new car people were very friendly and helpful got me in and out very quick was my first time with the new car and went great will use again people were very friendly and helpful got me in and out very quick was my first time with the new car and went great will use again More
by txcp
February 26, 2020
Traded in 2019 F250 had Death Wobble! Got shafted on price and finance charges! Service men lied about repairs and could not fix 2019! Family almost killed because of death wobble! Conroe dealerships price and finance charges! Service men lied about repairs and could not fix 2019! Family almost killed because of death wobble! Conroe dealerships refuses to work on it More
by wttool
February 25, 2020
First of all I had a great experience with my purchase of my Ford Ranger. The service was good and the staff at the service were great my Ford Ranger. The service was good and the staff at the service were great More
by mauriciocllanes
February 24, 2020
I have been a Ford man all my life and I've never had a bad one. I was tempted only once and bought a Dodge Ram when they first came out. I was a very good truck, but I kept it for less than a year and w bad one. I was tempted only once and bought a Dodge Ram when they first came out. I was a very good truck, but I kept it for less than a year and went back to a Ford F-150. My Ranger will soon be a year old and I love it and hope to drive it many years. The people at Planet are the greatest and have always treated me well. More
by Rider
Employees Worked With
Jordan Byers
February 24, 2020
Service was excellent, all issues attended to and repaired. Service manager Crystal is AWESOME. Will definitely recommend her AND Planet Ford to my friends. Excellent job! repaired. Service manager Crystal is AWESOME. Will definitely recommend her AND Planet Ford to my friends. Excellent job! More
by Brian C.
Employees Worked With
Crystal Pate
