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233 Reviews of Planet Ford - Service Center
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March 10, 2020
Glove Box Rifled Through, Items Missing Usually, before leaving Dealership, I check My tires pressure before leaving with My Gauge. Not being able to stay out to do so this time, tire pressu Usually, before leaving Dealership, I check My tires pressure before leaving with My Gauge. Not being able to stay out to do so this time, tire pressure was not checked by Me! My Gauge did have a nice Buttoned down case! It no longer has that Case! My Tire Key Lock was ripped from the original packaging and the Lug rolled back and forth in my Glove box until the "NOISE" was discovered! I keep my Flex Neat and Clean, Especially the Glove where I also have a Copy of Insurance! Now the Nice Package the Tire Key Lock was in is Ripped, doesn't stay together as it once did, and my Tire Gauge Case is no where to be found. Very Displeased with workmanship, treatment of Flex, and my Glove Box. There is another reason for me now to check things Twice after receiving Quick Service at Planet Ford! More
by lcyrey51
Employees Worked With
Josaphat Rios
March 10, 2020
Quick Lane is Super! I called Service to inquire about car inspection and was told I could come by the Lincoln Quick Lane anytime. I did and the service was quick and eas I called Service to inquire about car inspection and was told I could come by the Lincoln Quick Lane anytime. I did and the service was quick and easy. Donald Hansard was efficient and pleasant to work with. More
by kjmckim65
Employees Worked With
Donald Hansard
March 10, 2020
Super duty truck maintenance I was leaving to go on a long trip and needed oil and filter changed as well as tire rotation and replacement of fuel filters. Planet was able to do I was leaving to go on a long trip and needed oil and filter changed as well as tire rotation and replacement of fuel filters. Planet was able to do this quickly and at a very reasonable price. Gave me peace of mind that my trip would be trouble free......and it was! More
by kurtlauer33
Employees Worked With
Monique Parks Lewis
March 09, 2020
Jessica was great and very helpful. If I could give more that 5 stars I definitely would. It is a very stressful situation coming in for a recall and she made me feel at ease. that 5 stars I definitely would. It is a very stressful situation coming in for a recall and she made me feel at ease. More
by smsmith6414
Employees Worked With
Jessica Pittman
March 09, 2020
My service was good I went to the Quick land for the first time and my cars oil changed was done in less time then I expected. My service advisor was Justin in the quick lane first time and my cars oil changed was done in less time then I expected. My service advisor was Justin in the quick lane More
by rroche11483
Employees Worked With
Nick Guevara
March 04, 2020
Service Visit Had a service visit for an oil change and tire rotation. Wendy remembered me from my last visit and she checked me swiftly. Everything took about an Had a service visit for an oil change and tire rotation. Wendy remembered me from my last visit and she checked me swiftly. Everything took about an hour. The waiting room is nice and comfortable. They offer snacks and drinks while you wait...a nice touch. When my vehicle was complete, Wendy texted me and checked me out quickly. Very professional. I have experienced other dealerships and I can say this is the nicest of all...the people, the buildings...first class all the way. Thank you. More
by TAH
Employees Worked With
Wendy
March 04, 2020
I liked the car, but the service is terrible. The vehicle was serviced and then we left town. Found out the oil was leaking due to the service people didn't tighten the cap. Second time it was s The vehicle was serviced and then we left town. Found out the oil was leaking due to the service people didn't tighten the cap. Second time it was serviced, it was leaking again. Took it back and was told that there was a possible coolant leak. That department was backed up 6 to 8 weeks. That is a RED FLAG. So many defective cars. We were offered a loaner, but our car was going to be out of commission for that many weeks or more. We bought a new car from someone else. The car was always serviced at Planet Lincoln, because we bought a service policy. We never saw the same people. We never got to know anyone. More
by sah0848
Employees Worked With
All new people every time we visited.
March 04, 2020
Quick Lube vs. Service Center My experience at the quick lube center was much better than at the dealership's service center. They got me in and out pretty quick and even rotated t My experience at the quick lube center was much better than at the dealership's service center. They got me in and out pretty quick and even rotated the tires which was not done both times I went to the actual dealership service center to get my service done. Now I just have to make time to take it back so the service department at the dealership can fix the power ports and the USB ports in my center console that they messed up when they fixed my leaking A/C. More
by tedheidorf
Employees Worked With
Quick Lube Center
March 04, 2020
They just get things done Sent my car for a recall and they completed in the same day with good services call back when it complete and pull it our once you get there. Sent my car for a recall and they completed in the same day with good services call back when it complete and pull it our once you get there. More
by Gareth.T
Employees Worked With
ALLEN POEHL
March 04, 2020
Muy buen servicio de parte de el encargado en el departamento de servicios estubo dándonos información de cómo estaba avanzado el servicio de nuestra Expedition... gracias departamento de servicios estubo dándonos información de cómo estaba avanzado el servicio de nuestra Expedition... gracias More
by maryolivo87
Employees Worked With
Pablo
