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Planet Ford - Service Center

Spring, TX

1.8
231 Reviews

231 Reviews of Planet Ford - Service Center

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March 25, 2020

I came in for a recall for my Ford Explorer. Monique was courteous and professional from the time I inquired about the service all the way through the repair and completed work. I was satisfied More

by greggb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Monique at sales/service
Apr 21, 2020 -

Planet Ford responded

Hello Greg, your review is wonderful and we thank you for letting us know you had a great visit. Your stars show only one star, so we do want to make sure you are truly satisfied, we would greatly appreciate you updating the number of stars. Thank you!

March 22, 2020

Oil change Everything was done satisfactory on this visit. Everyone was friendly and professional. I was there early and the wait time was minimal. Thank you Pla More

by Boone
Customer Service
Recommend Dealer
Yes
Employees Worked With
Patrick Huygen
Mar 24, 2020 -

Planet Ford responded

Thank you for choosing Planet Ford in Spring for your service needs. We appreciate the opportunity to earn your business and are happy to read you were satisfied. Please let us know if we can ever be of additional automotive assistance.

March 18, 2020

I have used the dealers in the past with good results but not this time. Unlike other experiences this time there was NO communication, NO respect for me or my time, and NO resolutions to my primary issue. More

by Laam
Recommend Dealer
Yes
Employees Worked With
Alan
Mar 24, 2020 -

Planet Ford responded

Thank you for sharing your feedback. We always want to do everything we can to assist our customers. If you have an unresolved concern, please e-mail social@planetford.com, Please include your full name, details and whom you worked with, Thank you.

March 17, 2020

Excellent service and out in record time. Service was quick this time - sometimes it takes longer-this time was just excellent. We purchased our Vehicle with the assistance of Todd Yates y More

by beneve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Yates and Donald Hansard
Mar 24, 2020 -

Planet Ford responded

Beneva, we thank you for choosing Planet Ford in Spring for your service needs. We are happy to read that Donald and our team were helpful and you were satisfied. Please let us know if we can ever be of additional automotive assistance.

March 16, 2020

Always a pleasant experience. Rick White has always been my 'go to service man'. I call, schedule, arrive at given time, service ~ work is done and I leave. If there are 'unexpec More

by thomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick White @ Lincolni
Mar 24, 2020 -

Planet Ford responded

Thomas, we are happy to read you always have a pleasant experience, Thank you for your choosing Planet Ford and sharing your wonderful review.

March 13, 2020

Great customer service Great service; the sales associate who helped me found the best deal and price matched with competitors. My only complaint is after replacing my tire More

by Andrea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
March 13, 2020

Routine service Couldn’t have been easier or quicker to get the valet service for my 20k service call..very courteous, caring..great followup ..all started with phone More

by Jimhas5986
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don. Service advisor
Mar 20, 2020 -

Planet Ford responded

We thank you for choosing Planet Ford for your service needs. We appreciate you taking the time to let us know that Don and our team were helpful and provided a great experience. Should you need anything additional, we're always here and happy to help.

March 11, 2020

Service on my 2007 Ford 150 Over the years I really appreciate the service on my Pick Up. They have done a very good job. I have nothing more to say abut this More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure who did the service, but the man at the counter was Rios
March 10, 2020

Glove Box Rifled Through, Items Missing Usually, before leaving Dealership, I check My tires pressure before leaving with My Gauge. Not being able to stay out to do so this time, tire pressu More

by lcyrey51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josaphat Rios
Apr 21, 2020 -

Planet Ford responded

Thank you for sharing your valuable feedback. We have shared it with our management team so they may look further into your concerns. If you could e-mail us at social@planetford45.com with your full name and any additional details, we would greatly appreciate it.

March 10, 2020

Quick Lane is Super! I called Service to inquire about car inspection and was told I could come by the Lincoln Quick Lane anytime. I did and the service was quick and eas More

by kjmckim65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Hansard