Planet Ford - Service Center

I came in for a recall for my Ford Explorer. Monique was courteous and professional from the time I inquired about the service all the way through the repair and completed work. I was satisfied Monique was courteous and professional from the time I inquired about the service all the way through the repair and completed work. I was satisfied with everything, thanks. More

Oil change Everything was done satisfactory on this visit. Everyone was friendly and professional. I was there early and the wait time was minimal. Thank you Pla Everything was done satisfactory on this visit. Everyone was friendly and professional. I was there early and the wait time was minimal. Thank you Planet Ford! More

I have used the dealers in the past with good results but not this time. Unlike other experiences this time there was NO communication, NO respect for me or my time, and NO resolutions to my primary issue. not this time. Unlike other experiences this time there was NO communication, NO respect for me or my time, and NO resolutions to my primary issue. More

Excellent service and out in record time. Service was quick this time - sometimes it takes longer-this time was just excellent. We purchased our Vehicle with the assistance of Todd Yates y Service was quick this time - sometimes it takes longer-this time was just excellent. We purchased our Vehicle with the assistance of Todd Yates years ago and each time we go in he speaks to us and asks how we are doing- He has most helpful with the purchase and we have remained friends for some time now. I lke working with Donald Hansard for the service on our vehicle- He is quite knowledgeable and feel that he keeps track of our vehicle and tries to get us out in a timely fashion each time. I am an old car guy and know that he has not tried to oversell us as most dealerships do. Feel that our vehicle is safe in his hands. More

Always a pleasant experience. Rick White has always been my 'go to service man'. I call, schedule, arrive at given time, service ~ work is done and I leave. If there are 'unexpec Rick White has always been my 'go to service man'. I call, schedule, arrive at given time, service ~ work is done and I leave. If there are 'unexpecteds', he visits w/ me on the matter, and 'works' it. More

Routine service Couldn’t have been easier or quicker to get the valet service for my 20k service call..very courteous, caring..great followup ..all started with phone Couldn’t have been easier or quicker to get the valet service for my 20k service call..very courteous, caring..great followup ..all started with phone call to Don..service advisor More

Glove Box Rifled Through, Items Missing Usually, before leaving Dealership, I check My tires pressure before leaving with My Gauge. Not being able to stay out to do so this time, tire pressu Usually, before leaving Dealership, I check My tires pressure before leaving with My Gauge. Not being able to stay out to do so this time, tire pressure was not checked by Me! My Gauge did have a nice Buttoned down case! It no longer has that Case! My Tire Key Lock was ripped from the original packaging and the Lug rolled back and forth in my Glove box until the "NOISE" was discovered! I keep my Flex Neat and Clean, Especially the Glove where I also have a Copy of Insurance! Now the Nice Package the Tire Key Lock was in is Ripped, doesn't stay together as it once did, and my Tire Gauge Case is no where to be found. Very Displeased with workmanship, treatment of Flex, and my Glove Box. There is another reason for me now to check things Twice after receiving Quick Service at Planet Ford! More