Planet Ford - Service Center

An outstanding Service Advisor Service Advisor, Craig Ellisor was friendly, knowledgeable, and very professional and quick to identify the problem with our car. He came across as b Service Advisor, Craig Ellisor was friendly, knowledgeable, and very professional and quick to identify the problem with our car. He came across as being rally interested in resolving the problem with our car. More

Smiling My service Advisor was Craig Ellisor. I can truly say that this young man was very polite, professional and attentive. I do appreciate the as so many My service Advisor was Craig Ellisor. I can truly say that this young man was very polite, professional and attentive. I do appreciate the as so many times women are not listened to or taken as serious when is comes to cars especially repairs. You had a very valuable employee in Mr. Ellisor and I hope that he will be moving up in your company. Thanks Mr. Craig! More

Great! Craig was extremely kind and courteous - he was super quick and efficient without making me feel rushed or hurried and without being rude. He made sur Craig was extremely kind and courteous - he was super quick and efficient without making me feel rushed or hurried and without being rude. He made sure I got the services I needed, and it was done quickly! I was in and out in about an hour. More

Greatest service in the Houston area! I have a 6 year old Ford Edge that I've had to bring in a couple of times this year. Full disclosure, when the first issue happened I contacted Tomba I have a 6 year old Ford Edge that I've had to bring in a couple of times this year. Full disclosure, when the first issue happened I contacted Tomball Ford and they could get my car in for two weeks. TWO WEEKS! Unacceptable. I called Planet Ford and was able to take my car in immediately and got it back like new the next day. As far as the service staff, I haven't had better experiences anywhere else. They are knowledgable and mindful and it is always a pleasure dealing with them. So kuddos to Planet Ford. If I decide to purchase another vehicle in the future I will buy from them strictly based on my experience with the Service Staff. Thank you Craig Ellisor for your help today! You went the extra mile for me and I appreciate you! More

Car service over 2 weeks long Do not take your car in for Transmission services. I took my ford focus there and they said that they didn't have a transmission control module (TCM) Do not take your car in for Transmission services. I took my ford focus there and they said that they didn't have a transmission control module (TCM) part, said that they had to do a national back order. It's a Ford not a Ferrari, you're supposed to have parts ready to go..and not annoy your customers with having to call about 10 times in the same week for updates on the car. I requested an alternate vehicle as backup transportation, but my request was denied. I told them that they were the last people to put hands on its transmission and that they are responsible for the car breaking down again, they did not care, my needs were not met at all. I do not recommend this place at all. However, staff were professional at all times. I mean it's not like they had an option anyway. More

Poor service Misleading / poor communication from your service advisor. No feedback regarding status although I was clear with my intentions and left a cell phone Misleading / poor communication from your service advisor. No feedback regarding status although I was clear with my intentions and left a cell phone number and e-mail address... More

Too bad I can't give negative stars Just a sorry service department...... Always feel like I am getting ripped off, overcharging for service and them doing more that what was asked, and Just a sorry service department...... Always feel like I am getting ripped off, overcharging for service and them doing more that what was asked, and paying more, of course...... The Service manager JC is a moron. They didn't honor their own coupons. Just overall bad experience. STAY FAR AWAY FROM THIS DEALERSHIP! More

Very pleased When I went into Planet Lincoln I was not planning on buying a new car. I was just checking a few of the vehicles to check out the look and before I When I went into Planet Lincoln I was not planning on buying a new car. I was just checking a few of the vehicles to check out the look and before I knew it I was setting down and getting serious. I had Anthony Moore and Marcus Stallings working with me. Both of them were really great to deal with. I have not had such an experience buying a car. I would recommend Planet Lincoln to anyone. They have friendly people in every department. Thank you Planet Lincoln. More

Great dealership for years I've bought many vehicles from this dealer excellent experience. Just bought two new vehicles last year on top of many vehicles before. Great gener I've bought many vehicles from this dealer excellent experience. Just bought two new vehicles last year on top of many vehicles before. Great general manager Sean and an excellent finance manager Steven loveless. I will never purchase a vehicle anywhere else but planet ford!!! More