Planet Ford - Service Center

Dependable I went to school when Ben and he is always willing to help. Any time I have had a question, he has always Been quick to answer and steered me In the r I went to school when Ben and he is always willing to help. Any time I have had a question, he has always Been quick to answer and steered me In the right direction! You can't go wrong! More

I would really like to give this dealership a better rating because I've met some great staff there. They are typically friendly and ready to help. I will say that it seems that the service was much bet rating because I've met some great staff there. They are typically friendly and ready to help. I will say that it seems that the service was much better when I was a recent buyer as opposed to later down the line. My experience has led me to decide to never buy a Ford again and never return to this particular location. I can't say 100% that fault is on Ford or the dealer so I say in making a 15000+ purchase I will be safe and steer clear of both. I have had so many issues with this car that I almost cry thinking about it. The car dies on a regular basis, my AC died a few months ago...the service department hasn't found anything wrong and my check engine light just went off when my warranty ends after this weekend...and of course they are closed. I purchased a brand new vehicle about three years ago. Right away I started having issues. I would park my car somewhere and come back and it would be dead. This is so frustrating when you spend extra money on something new for the safety and security of it. I was afraid to go with a used car and have any sort of issues but I'm starting to feel like an idiot here because we've had a car from the 90s given to us by a friend that had less issues than this piece of junk. It's so embarrassing to leave a store or restaurant and not be able to start your car or have to call a tow truck. This happened numerous times and each time I brought it in they could find nothing wrong. I was told it was my mistake for starting the car again after it had died. That somehow if I had towed it in the error codes would have been readable. I know I'm not a mechanic but that just sounded ridiculous. I should have just left my car alone and not had it jumped, found a ride or cab? Really? I will say that they were nice enough to offer a free rental but that should be standard for a vehicle that is barely a few months old. Finally after this happening over and over they figured out what it was and fixed the problem. I was fine with that since the excuse was something about loose parts during manufacture and shipping process. Okay fine. My second key died on me after about a year. I was told to bring it in to have it programmed sooo I left it in my car so I would remember. After one of my many trips to the service department I couldn't find it again. I hate to blame the service department because I can't be 100% but when it was in my door's side pocket one day and not the next....anyway even after this I tried to give them the benefit of the doubt. Maybe something else happened to it...whatever right? Maybe I'm just a gullible fool? I have another key and haven't needed the second one yet. I should have called to see if there was some mistake and it was left behind. Anyway next issue was with my air conditioner. My battery died after about 2.5 years and I decided to just get a replacement at a local shop since the dealership was closed. Right away my AC died. This was right in the middle of summer and it was shooting out air hotter than the air outside. I drove over to the dealership and was told that they were too busy. The guy kind of brushed me off. I mentioned to another employee that it was odd that this happened right after a battery change and wondered if there was any way that something went wrong when my battery was switched out. I know, I'm not a mechanic but it literally died on my way back from having my battery changed. The guy basically rolled his eyes, opened my passenger door looked at something and said no that's not the issue. The way he said this was a bit rude. Maybe it was a stupid question but again...I'm not a mechanic. I left but was told to stop in as soon as they opened the next morning. I did this and was there extra early the next day but was told they were backed up and that I should have scheduled an appointment. I literally cried...and I don't cry often but I was fed up. I will say the girl that is always outside receiving incoming cars is so nice and helped me get out since I was about to have a breakdown while being blocked into their little port by a bunch of other cars. I brought it back in another day (all week long sweating on my way to work!). Anyway they said maybe 2-3 days and it ended up being more like a week. Luckily I was off from work and could live without it for the time. I picked it up, they were nice and all when I arrived and my AC was super cold. Awesome. Just to give a fair review, I have to say that I used to come here periodically or oil changes and was always pleased with the service then. Oh and this was the first time I was offered the shuttle service. The drive was awesome and really friendly. My final issue... I have had many instances where my car has just died. I brought it in at least two times to be told that nothing was wrong once, and that they wouldn't be able to find anything since I had restarted the car after it had died. Well the car had died in the middle of turning into my subdivision in front of oncoming traffic. So yes, I restarted it and drove straight over. It would happen every once in a while but always when I couldn't really call somebody or go without my car so I just restarted it. Now this week it started happening more frequently. Today I made a trip into Houston and it happened at almost every stop once we made it into the city. I know I need to have something done but I hate to take it in since they will just keep it for a bit and tell me it's fine. Finally it happened on my way home today and my check engine light went off. Well, I have a 45 minute commute to work and it would be nice if my car that was purchased brand new could make the drive. I came home and looked up my warranty and of course it expires in like 3 days and since it's a weekend I have to wait for Monday to drop it off. You don't know how frustrating this is. I just started a new job and don't have the funds yet to waste on renting a car for a week while I hope that they can actually find something wrong with my car. Anyway sorry for the long review but I feel that a lot of times people don't give all of the details and this has been a really long and frustrating process. I can't remember if I wrote a review before but figured now that my warranty is up and I've gone through the full experience I should give the full story. This was my first vehicle purchase and I was really excited about this particular make and model. Now I feel like a complete idiot for making this purchase. I hate to imagine what this is going to cost me once it actually dies or once I take it to a mechanic that can actually do something about it. I'm going to try taking it in one last time and hopefully something can be done but at this point I really doubt it. Lesson learned for a very expensive price. More