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231 Reviews of Planet Ford - Service Center
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November 28, 2022
Wow, amazing and wondering how the dealership is getting 5 stars. I have yet to meet anyone who says they had a good experience when dealing with this dealership. They have finally broken me, I purchased 5 stars. I have yet to meet anyone who says they had a good experience when dealing with this dealership. They have finally broken me, I purchased a Ford F-150 Platinum from them a few years ago and it has been nothing but a pure nightmare when dealing with them and will soon be selling! Please consider what you are doing if you dare to purchase from them. Customer service is not in their vocabulary. Don't believe me, try calling the service dept. How do they answer? Not something like "Planet Ford service dept how may I help" it is usually, "yeah or hello" when you dial into them. Truck is leaking oil you say, danger to drive you say... Oh, don't worry, we can see you in 21-30 days from now! Oh, you say you would like a loaner, no, you see the dealership is greedy and sold all of their loaners when they could earn the most from them and now tell all of their customers, sorry no loaners!!! I like Ford trucks... But now, I absolutely have to go back to my German cars as they seem to be the only ones who understand how to take care of customers. Buy an Audi or a BMW... need service, don't even need an appt, just drive in and IMMEDIATELY get a loaner of equivalent vehicle like I do with my wife's Q7. It is crazy as you would think the supposed Randall Reed winner of something awards would actually be doing what they supposedly won the awards for! No matter who I speak to who has purchased from them, all typically say the same thing, "oh yeah, we bought from Planet Ford, but never again, the service after the sale is horrendous!!!" More
by Dean
Employees Worked With
N/A
September 26, 2022
They refused to address a transmission issue with my 2017 F-150 although I bought the vehicle from them. They did not offer any options. Basically just said: "Sorry - you are on your own" (And I am actually F-150 although I bought the vehicle from them. They did not offer any options. Basically just said: "Sorry - you are on your own" (And I am actually adding the 'Sorry' part). More
by uzimmer
Employees Worked With
Jose
May 02, 2022
I experienced a road hazard on 2/13/2022, called Planet Ford on i45 in Spring & asked if you all had availability to work on my car. I was told yes and that my case was assigned to a rep so I'm thinking ev Ford on i45 in Spring & asked if you all had availability to work on my car. I was told yes and that my case was assigned to a rep so I'm thinking everything is going great. A couple weeks go by and I hear nothing so I follow up and am told my car is supposedly being worked on, which I find out shortly after is a complete lie because my car was out in the lot, same spot with no movement.... and I call up to ask what the deal is to be told suddenly that there has been a delay in starting as the team is backed up in workload. Really??? Of course I had to follow up yet again because no one was calling me with status updates... and when I do, I'm told the original rep got fired so my case was handed over to someone else, thus delaying the case even more. At this point I'm irritated because 1. Why am I finding this out weeks after I hand in my car 2. Why do I have to call back to back to get a status update? Isn't that Ford's responsibility to follow up with me & let me know where I stand??? 3. No one is in direct communication with my insurance provider at all because I'm having to put the Ford rep and my insurance guy in contact constantly, going back and forth between the 2 as if I didn't already have a full time job AND 4. Knowing that they're weeks late and I only have 30 days with a rental vehicle, WHY DID NO ONE OFFER ME A LOANER? I had to literally call back to back to back, freaking out about being left without a car & a ride to work due to their irresponsibility for them to finally agree on giving me a loaner vehicle... but told me I'd need to pay for it (????) I have to pay for a loaner vehicle due to delays that I did not cause and were never communicated to me, really? Make it make sense. All of this caused me extreme panic and chaos, I couldn't focus on my work, I had to miss a day of work (that Ford didn't pay me for) while I figured out how tf to get to work, I had to pay for UBER out of pocket (that was not reimbursed) & when that became financially burdensome, I had to beg for rides before they FINALLY gave me a xxxxing car. Once I get it, it takes another month to supposedly get the parts in and change the part (changing the part itself takes a max of 1-2 days, AT MOST. The timeframe was elongated due to parts not being readily available but 2-3 months of a backorder, really? Why Didn't they say that before I just left an essential part of my life in their hands?) They gave me an estimated time of completion of 1 month and it ended up being nearly 3, from 2/13 or whatever until 4/29. Anyway, I'm calm, cool and collected throughout this entire process even though it's caused me so much extra stress, time and MONEY.... But I'm working with them, right? When suddenly I get a flat (because life happens). I get the flat changed on my dime and put a spare on it and now I'm being charged with replacing the tire at nearly $240 on top of everything else. I understand this is their loaner vehicle and they can make up the terms and conditions but all of this could've been avoided had they 1. been completely transparent about their capability to fix my car in a timely manner and 2. honored their word regarding the timeline for when my car would be ready to go. Nearly 3 months sitting out in the sun, chilling, waiting to be worked on while people ran around doing everything but following up with me and upholding their word until I had to call in back to back like a Karen is incredibly out of line. With that said, I've been incredibly patient and respectful with all Ford representatives, not losing my temper or raising my voice even once but I feel like that's where I made the biggest mistake. I'm too nice and considerate of others and that's how I end up in situations like this. I know that my car and my life are not a priority, but I'm a still a paying customer. All I asked for was for transparency and consideration but received the absolute bare minimum. Had I gotten my car back when your team promised to have it done, the flat tire would've been on MY car and not their loaner vehicle. xxxx happens, that's life but all of this could've been avoided with a little transparency. (Ignore the "people you worked with" section, that's not accurate. The people I worked with weren't listed). More
by Dvargas
October 18, 2021
Bad service deptGave their service department a second Bad service dept Gave their service department a second chance after previous bad experiences less promised good service did receive good service on Bad service dept Gave their service department a second chance after previous bad experiences less promised good service did receive good service on warranty work but next service for the radio warranty work took over two months to get the part service advisor and service directors never would call me back reached out to Ford customer service they got a hold of a service advisor More
by D W
Employees Worked With
Pitman
December 03, 2020
I brought a fleet car in for repairs and gave them both keys. When they returned the car it only had one key. I asked for both keys and they said that it is their policy to only take one key. I said I gav keys. When they returned the car it only had one key. I asked for both keys and they said that it is their policy to only take one key. I said I gave them both and they said they would look for it. Several emails later and still no key. I was told their GM was going to check video footage and that never happened. It wasn't even my car so why would I lie. They simply didn't care to resolve the issue. I will not be taking anymore of my companies cars back there. More
by AS
Employees Worked With
Kristopher Dearing
September 23, 2020
Sept. 14 service appointment made a few days prior. Keith, before asking any more questions, wants to send me to Quicklane. I refuse. He reluctantly deals with me. I mention a problem with 110V outlets Keith, before asking any more questions, wants to send me to Quicklane. I refuse. He reluctantly deals with me. I mention a problem with 110V outlets which he seems to not understand. He finally looks at the mileage and I buy a premium 20 K miles $200 service package. Car is ready late same day. Car is returned dirty, trash inside, settings changed. No oil life sticker, oil life not reset in Ford app., Service points not recorded in Ford app. Suspicion tires were not rotated. Filed a complaint on their website on 9/20, nobody responding. Filed a scathing survey yesterday, nobody responds. Obviously nobody cares. Is it difficult to understand that a customer mistreated by service will NOT be back for a new car?? I won't! Mario Cassier More
by mario.cassier
Employees Worked With
Keith, service advisor
May 29, 2020
Service Department Was Terrible Brought in a Ford Fusion 2012 for service work on an airbag replacement. Made a Tuesday appointment. Wednesday - phone call - sorry not done. Thurs Brought in a Ford Fusion 2012 for service work on an airbag replacement. Made a Tuesday appointment. Wednesday - phone call - sorry not done. Thursday - we'll have it done by early afternoon. Thursday afternoon - we haven't even started it yet. Friday - phone call with Anthony Gagliano get a snooty reply that an appointment was only an appointment to drop off and not a promise of service. Now, Takata would have paid for a rental car. If they had told me they would take to friggin long I would have taken the free rental. Extremely bad service. Bought the car from this location - but I'll never bring it there for service work again. EVER! More
by truetexan
Employees Worked With
Anthony Gagliano
March 26, 2020
Great Customer Service. Very helpful and informative on all my questions. Thank you during this time of uncertainty. Always reliable and great place to visit. Very clean. all my questions. Thank you during this time of uncertainty. Always reliable and great place to visit. Very clean. More
by eddjuany
Employees Worked With
Not listed
