Planet Ford - Service Center

It was a 7 day long living nightmare! I will never take my vehicle back to your shop EVER. I took my vehicle for a recall and since the engine light came on a couple of days before the sc I will never take my vehicle back to your shop EVER. I took my vehicle for a recall and since the engine light came on a couple of days before the scheduled repair on the recall, I decided to let your service dept. diagnose and correct the issue. On top of that I wanted the 100,000 mile maintenance done. Your Service Advisor, initials are C.W.E., failed to return my calls, yet every time I called the general number he just happened to be there, why not return my calls. Long story short, after the 7 day ordeal, I went to pick up my vehicle and decided to check the oil, and I'm glad I did, it was one whole quart over the maximum limit. So back to your service dept. where they corrected the issue. Mind you that this should never have happened. It doesn't end there; on the way home, we realized there was a huge crack on the windshield, needless to mention, that crack was not there, but not only the crack but several nicks were on the windshield, almost like something was tossed on it. The next morning when I went to work, one of my coworkers mentioned a noise he heard, and sure enough, there was a thumping sound that was not there prior to your "service". At this point, I'll be damned if I take any vehicle back to your shop, and just to add, I am telling everyone I know, everyone I meet on the street, all my relatives and anyone else to stay away from your dealership. To continue, I found another shop and had to spend another $800.00 to correct what your techs screwed up. The air filter was not the correct size, and the air filter housing was not installed properly causing the thumping sound because the engine was starved for air. The so called 100,000 mile maintenance is supposed to check the transmission fluid level, the brake fluid, the coolant, etc. Well, the transmission fluid level was never checked because there is no dipstick to check it with, and the other shop had to drain, and refill the brake fluid because their test discovered too much moisture. So, if this is not a wakeup call for you to correct your horrendous service dept., maybe a continuous loss of customers will. I am copying this review and posting it on a Google review, and the Facebook review and every other website I can post this to. Thank you for stealing my $1400+ dollars! More

I get oil change every 10k miles for my 2021 F150. Just finished my 30k oil change. Each 10k service has been a nightmare. The staff is always different each time I go and nobody seems to know anythin Just finished my 30k oil change. Each 10k service has been a nightmare. The staff is always different each time I go and nobody seems to know anything or care. I'm stuck because I want my Ford serviced at a Ford dealership, so I just tolerate it. For 20k I insisted it needs more than just the basic oil change, but they only did basic oil change. For this 30k, it was the same BS with the service guy saying I just needed the basic oil change - which is absolutely not true. I had Subaru and Honda before this and service was always easy and a pleasure. And don't get me started on warranty service - they go out of their way to make that as big a hassle as possible so you never request warranty service again. More

I experienced a road hazard on 2/13/2022, called Planet Ford on i45 in Spring & asked if you all had availability to work on my car. I was told yes and that my case was assigned to a rep so I'm thinking ev Ford on i45 in Spring & asked if you all had availability to work on my car. I was told yes and that my case was assigned to a rep so I'm thinking everything is going great. A couple weeks go by and I hear nothing so I follow up and am told my car is supposedly being worked on, which I find out shortly after is a complete lie because my car was out in the lot, same spot with no movement.... and I call up to ask what the deal is to be told suddenly that there has been a delay in starting as the team is backed up in workload. Really??? Of course I had to follow up yet again because no one was calling me with status updates... and when I do, I'm told the original rep got fired so my case was handed over to someone else, thus delaying the case even more. At this point I'm irritated because 1. Why am I finding this out weeks after I hand in my car 2. Why do I have to call back to back to get a status update? Isn't that Ford's responsibility to follow up with me & let me know where I stand??? 3. No one is in direct communication with my insurance provider at all because I'm having to put the Ford rep and my insurance guy in contact constantly, going back and forth between the 2 as if I didn't already have a full time job AND 4. Knowing that they're weeks late and I only have 30 days with a rental vehicle, WHY DID NO ONE OFFER ME A LOANER? I had to literally call back to back to back, freaking out about being left without a car & a ride to work due to their irresponsibility for them to finally agree on giving me a loaner vehicle... but told me I'd need to pay for it (????) I have to pay for a loaner vehicle due to delays that I did not cause and were never communicated to me, really? Make it make sense. All of this caused me extreme panic and chaos, I couldn't focus on my work, I had to miss a day of work (that Ford didn't pay me for) while I figured out how tf to get to work, I had to pay for UBER out of pocket (that was not reimbursed) & when that became financially burdensome, I had to beg for rides before they FINALLY gave me a xxxxing car. Once I get it, it takes another month to supposedly get the parts in and change the part (changing the part itself takes a max of 1-2 days, AT MOST. The timeframe was elongated due to parts not being readily available but 2-3 months of a backorder, really? Why Didn't they say that before I just left an essential part of my life in their hands?) They gave me an estimated time of completion of 1 month and it ended up being nearly 3, from 2/13 or whatever until 4/29. Anyway, I'm calm, cool and collected throughout this entire process even though it's caused me so much extra stress, time and MONEY.... But I'm working with them, right? When suddenly I get a flat (because life happens). I get the flat changed on my dime and put a spare on it and now I'm being charged with replacing the tire at nearly $240 on top of everything else. I understand this is their loaner vehicle and they can make up the terms and conditions but all of this could've been avoided had they 1. been completely transparent about their capability to fix my car in a timely manner and 2. honored their word regarding the timeline for when my car would be ready to go. Nearly 3 months sitting out in the sun, chilling, waiting to be worked on while people ran around doing everything but following up with me and upholding their word until I had to call in back to back like a Karen is incredibly out of line. With that said, I've been incredibly patient and respectful with all Ford representatives, not losing my temper or raising my voice even once but I feel like that's where I made the biggest mistake. I'm too nice and considerate of others and that's how I end up in situations like this. I know that my car and my life are not a priority, but I'm a still a paying customer. All I asked for was for transparency and consideration but received the absolute bare minimum. Had I gotten my car back when your team promised to have it done, the flat tire would've been on MY car and not their loaner vehicle. xxxx happens, that's life but all of this could've been avoided with a little transparency. (Ignore the "people you worked with" section, that's not accurate. The people I worked with weren't listed). More

Bad service deptGave their service department a second Bad service dept Gave their service department a second chance after previous bad experiences less promised good service did receive good service on Bad service dept Gave their service department a second chance after previous bad experiences less promised good service did receive good service on warranty work but next service for the radio warranty work took over two months to get the part service advisor and service directors never would call me back reached out to Ford customer service they got a hold of a service advisor More