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233 Reviews of Planet Ford - Service Center
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September 12, 2019
Frustration over a recall for airbag replacement It took me 18-20 months and 4-5 attempts to schedule the recall work for the airbag issue in my Ford Fusion. I finally scheduled an appointment 2-3 w It took me 18-20 months and 4-5 attempts to schedule the recall work for the airbag issue in my Ford Fusion. I finally scheduled an appointment 2-3 weeks in advance and dropped off my car. I was told there were 9 cars to be worked on in front of mine that morning at 7:00AM and it would likely be overnight before I could pick it up. Three calls the first afternoon to check on the status of the work were unanswered and not returned. On the 4th call my service rep claimed they were just about to call that the work was complete. It was too late to make it back so I arranged to pick it up the next morning. I was assured it would be ready for pick up. I arrived the next morning. The paperwork couldn’t be found or hadn’t been prepared. The car was ready so they offered to email an invoice for the work later. I agreed and then waited for 20 minutes for someone to get my car at the empty service center. I even offered to get it myself if they would locate it for me. It finally arrived. That afternoon I tried once again to contact the service writer to check on the paperwork, again no answer or response. I called the general number and another service writer offered to send an email. It contained my name, car, and an invoice number that the work was complete, no details as to whether it was an engine overhaul, or a wiper blade replacement or recall repair. I am still waiting for a detailed receipt. I never met my service writer, and those that did help me did not seem to care about timeliness or responsiveness. I was unimpressed with the entire process of taking care of this recall. More
by LCH
Employees Worked With
Monique Parks, B Stapp
September 12, 2019
Great experience My experience here has always been a pleasant experience. The facility is always clean , the staff is always friendly and knowledgeable and the workma My experience here has always been a pleasant experience. The facility is always clean , the staff is always friendly and knowledgeable and the workmanship has always been perfect. More
by Johnson
Employees Worked With
Jeremy
September 11, 2019
Rick White was awesome as usual! Rick White was so nice. He was very helpful in helping me make sure I received all of the the services I needed on my Navigator in a very timely manne Rick White was so nice. He was very helpful in helping me make sure I received all of the the services I needed on my Navigator in a very timely manner. More
by D Turner
Employees Worked With
Rick White
September 10, 2019
They did a great job When I for a recall when all was said and done I was completely satisfied with the work that was done and will go back if I need any other major servi When I for a recall when all was said and done I was completely satisfied with the work that was done and will go back if I need any other major service. More
by Joshtthomas
Employees Worked With
Stacy camp
September 10, 2019
Great service I'm very satisfied,specially the 2 drivers that serviced us they're both professionals in their jobs,despite of the traffic specially Chris knows wher I'm very satisfied,specially the 2 drivers that serviced us they're both professionals in their jobs,despite of the traffic specially Chris knows where to pass to beat it More
by Lina
Employees Worked With
Stacy Camp and Chris the driver of the service car that pick us from my home ,n the other driver. they're both professionals in doing their jobs
September 10, 2019
Service First This service department out did themselves with great service and in a shorter time than expected. Friend staff and and tehllh3 car wasn't damaged and This service department out did themselves with great service and in a shorter time than expected. Friend staff and and tehllh3 car wasn't damaged and was clean. More
by Robert. From Spring
Employees Worked With
David
September 07, 2019
Incredible service The service was extremely fast, thorough work, best customer service I’ve ever had. Would recommend to anybody needing any service done on there vehic The service was extremely fast, thorough work, best customer service I’ve ever had. Would recommend to anybody needing any service done on there vehicle More
by Ryfush
Employees Worked With
Justin Petrakovitz
September 06, 2019
Very efficient and too fast We spent just a few minutes for the service the waiting room is comfortable and the agents took care of us as soon as we arrived We spent just a few minutes for the service the waiting room is comfortable and the agents took care of us as soon as we arrived More
by Martin
Employees Worked With
Deshawn Allen
September 05, 2019
Outstanding service at a fair price. For years I would avoid going to a dealership for service. But for the last several years I found planet Ford was fair and honest on their prices. Wou For years I would avoid going to a dealership for service. But for the last several years I found planet Ford was fair and honest on their prices. Would not take my vehicles to any other place for Service because I know it’s going to be done Right the first time. If a problem does arise they always seem to make it right. More
by Stetlow22
Employees Worked With
September 05, 2019
Loud knocking noise in engine compartment Dealer replaced upper and lower A pillar molding which was coming apart and flapping as we drove. Rear toe link replaced due to recall notice. Dealer replaced upper and lower A pillar molding which was coming apart and flapping as we drove. Rear toe link replaced due to recall notice. More
by Mj
Employees Worked With
Stacy Comp
