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231 Reviews of Planet Ford - Service Center
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September 16, 2019
Very busy place but great service It took about a month to get them to service my car, but when they did, they took care of it very well, gave me a loaner vehicle, and charged me a rea It took about a month to get them to service my car, but when they did, they took care of it very well, gave me a loaner vehicle, and charged me a reasonable price, taking my warranty into account. The personnel is very pleasant and accommodating, and the premises are clean and well-kept. More
by Artseller
Employees Worked With
Stacy at the reception desk, Deshawn Allen
September 16, 2019
Exceptional customer service! Planet Ford has wonderful customer service - from the sales team to the service department and every one in between. We highly recommend Planet Ford a Planet Ford has wonderful customer service - from the sales team to the service department and every one in between. We highly recommend Planet Ford and will continue to purchase our vehicles from here. More
by Kristin
Employees Worked With
Patrick Huygen
September 16, 2019
Calls were not returned in a timely manner. Slow to return calls. All work not completed but charge on bill. No follow-up to address concerns I had when I picked the car. Slow to return calls. All work not completed but charge on bill. No follow-up to address concerns I had when I picked the car. More
by unhappy
Employees Worked With
service Peter and Ron
September 16, 2019
Need to think more of Custumers satisfaction I can't say i recived bad service. Mrs Cristal pate( service advisor) is very profesional and kind, 5 stars for her, and that's a plus for me to take I can't say i recived bad service. Mrs Cristal pate( service advisor) is very profesional and kind, 5 stars for her, and that's a plus for me to take my car there. Just feel a little down after i recived mi car repaired and drove it just to see the LOW WASHER FLUID alert on the dash. I thought that those are courtesy things that a Dealer would take care of, so customers feel apreciated and coming back. Besides a quick wash wasn't that hard either. I used to work at a new car dealer(Audi/Mazda/Volkswagen/Porche)and we always courtesy wash all customers cars after serviced to keep them happy. After all the service provided is pretty pricey... Just my thought as a customer... More
by Chepitoch
Employees Worked With
Christal Pate
September 15, 2019
Professional Appreciate the professional and efficiency the store provides. Great staff and if there is a delay your notified. Anthony was great to work with and e Appreciate the professional and efficiency the store provides. Great staff and if there is a delay your notified. Anthony was great to work with and even helped me with other vehicles I have. More
by Randall
Employees Worked With
Anthony Berton
September 15, 2019
Excellent Service I took my vehicle in due to a recall. However Jessica made my experience Amazing. She had my vehicle in and out the same day, also was very knowledgea I took my vehicle in due to a recall. However Jessica made my experience Amazing. She had my vehicle in and out the same day, also was very knowledgeable, professional, and friendly. I will definitely be returning for service/ Repairs if needed in the future. More
by MoniqueP.
Employees Worked With
Jessica, Fran'Jessica Brown
September 15, 2019
Best customer service Every single time I have been to this dealership I’ve been treated with great customer service. From the time I purchased my car and each time I have Every single time I have been to this dealership I’ve been treated with great customer service. From the time I purchased my car and each time I have had it serviced. Even the body shop to fix a small bumper repair was excellent. I would recommend them to anyone. More
by DainnaB
Employees Worked With
Rick White
September 12, 2019
Quality service The person who served me was very professional and even had some good laughs. Cleared up a lot of my confusion and I left confident. The person who served me was very professional and even had some good laughs. Cleared up a lot of my confusion and I left confident. More
by Pebbles
Employees Worked With
Fran'Jessica Brown
September 12, 2019
Frustration over a recall for airbag replacement It took me 18-20 months and 4-5 attempts to schedule the recall work for the airbag issue in my Ford Fusion. I finally scheduled an appointment 2-3 w It took me 18-20 months and 4-5 attempts to schedule the recall work for the airbag issue in my Ford Fusion. I finally scheduled an appointment 2-3 weeks in advance and dropped off my car. I was told there were 9 cars to be worked on in front of mine that morning at 7:00AM and it would likely be overnight before I could pick it up. Three calls the first afternoon to check on the status of the work were unanswered and not returned. On the 4th call my service rep claimed they were just about to call that the work was complete. It was too late to make it back so I arranged to pick it up the next morning. I was assured it would be ready for pick up. I arrived the next morning. The paperwork couldn’t be found or hadn’t been prepared. The car was ready so they offered to email an invoice for the work later. I agreed and then waited for 20 minutes for someone to get my car at the empty service center. I even offered to get it myself if they would locate it for me. It finally arrived. That afternoon I tried once again to contact the service writer to check on the paperwork, again no answer or response. I called the general number and another service writer offered to send an email. It contained my name, car, and an invoice number that the work was complete, no details as to whether it was an engine overhaul, or a wiper blade replacement or recall repair. I am still waiting for a detailed receipt. I never met my service writer, and those that did help me did not seem to care about timeliness or responsiveness. I was unimpressed with the entire process of taking care of this recall. More
by LCH
Employees Worked With
Monique Parks, B Stapp
September 12, 2019
Great experience My experience here has always been a pleasant experience. The facility is always clean , the staff is always friendly and knowledgeable and the workma My experience here has always been a pleasant experience. The facility is always clean , the staff is always friendly and knowledgeable and the workmanship has always been perfect. More
by Johnson
Employees Worked With
Jeremy
