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233 Reviews of Planet Ford - Service Center
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September 17, 2019
Exception Customer Service I dealt with Allen Pohel. He was upfront about the service time for my Ford Focus recall. Drop off and pickup of my car everyone was very nice and fr I dealt with Allen Pohel. He was upfront about the service time for my Ford Focus recall. Drop off and pickup of my car everyone was very nice and friendly. More
by Judyb
Employees Worked With
Allen Pohel
September 16, 2019
Need to think more of Custumers satisfaction I can't say i recived bad service. Mrs Cristal pate( service advisor) is very profesional and kind, 5 stars for her, and that's a plus for me to take I can't say i recived bad service. Mrs Cristal pate( service advisor) is very profesional and kind, 5 stars for her, and that's a plus for me to take my car there. Just feel a little down after i recived mi car repaired and drove it just to see the LOW WASHER FLUID alert on the dash. I thought that those are courtesy things that a Dealer would take care of, so customers feel apreciated and coming back. Besides a quick wash wasn't that hard either. I used to work at a new car dealer(Audi/Mazda/Volkswagen/Porche)and we always courtesy wash all customers cars after serviced to keep them happy. After all the service provided is pretty pricey... Just my thought as a customer... More
by Chepitoch
Employees Worked With
Christal Pate
September 16, 2019
Horrible service On 2 different occasions, I has an appt scheduled and did not get my service reqst taken care of. The first appt I had (0700), they kept my all day an On 2 different occasions, I has an appt scheduled and did not get my service reqst taken care of. The first appt I had (0700), they kept my all day and call me at 4p and say they weren’t able to get to my car today...that they’ll need to keep it another day. That was not convenient for me, so I went to pick up my car. Not once did the Svc advisor apologize for my wasted time. It took them 25 minutes to bring my car up when I went to go pick it up. I rescheduled my APPOINTMENT thinking an appointment is an appointment... but NO!! Arrived at 0620 for a 0645! Not only did they keep my car the whole day, but never called to say they couldn’t finish it. I called the afternoon of the 2nd day they had my car and was advised they were busy and had cars from the previous day in line and they would need to keep my car a 3rd day. NOT!! I was having my recalls taken care of. They have an I don’t care attitude and could care less that they are inconveniencing you. My time is worth money and being without my car makes me lose money. Never once did they offer me anything , not even a car wash. I am so upset with Planet Ford that I will be finding another place to take my car to for repairs from now on. Stop scheduling so many appointments if you can’t handle the work. More
by Happy2Balive
Employees Worked With
Mark Barrett, Monique Parks
September 16, 2019
Very busy place but great service It took about a month to get them to service my car, but when they did, they took care of it very well, gave me a loaner vehicle, and charged me a rea It took about a month to get them to service my car, but when they did, they took care of it very well, gave me a loaner vehicle, and charged me a reasonable price, taking my warranty into account. The personnel is very pleasant and accommodating, and the premises are clean and well-kept. More
by Artseller
Employees Worked With
Stacy at the reception desk, Deshawn Allen
September 16, 2019
Exceptional customer service! Planet Ford has wonderful customer service - from the sales team to the service department and every one in between. We highly recommend Planet Ford a Planet Ford has wonderful customer service - from the sales team to the service department and every one in between. We highly recommend Planet Ford and will continue to purchase our vehicles from here. More
by Kristin
Employees Worked With
Patrick Huygen
September 16, 2019
Calls were not returned in a timely manner. Slow to return calls. All work not completed but charge on bill. No follow-up to address concerns I had when I picked the car. Slow to return calls. All work not completed but charge on bill. No follow-up to address concerns I had when I picked the car. More
by unhappy
Employees Worked With
service Peter and Ron
September 15, 2019
Professional Appreciate the professional and efficiency the store provides. Great staff and if there is a delay your notified. Anthony was great to work with and e Appreciate the professional and efficiency the store provides. Great staff and if there is a delay your notified. Anthony was great to work with and even helped me with other vehicles I have. More
by Randall
Employees Worked With
Anthony Berton
September 15, 2019
Excellent Service I took my vehicle in due to a recall. However Jessica made my experience Amazing. She had my vehicle in and out the same day, also was very knowledgea I took my vehicle in due to a recall. However Jessica made my experience Amazing. She had my vehicle in and out the same day, also was very knowledgeable, professional, and friendly. I will definitely be returning for service/ Repairs if needed in the future. More
by MoniqueP.
Employees Worked With
Jessica, Fran'Jessica Brown
September 15, 2019
Best customer service Every single time I have been to this dealership I’ve been treated with great customer service. From the time I purchased my car and each time I have Every single time I have been to this dealership I’ve been treated with great customer service. From the time I purchased my car and each time I have had it serviced. Even the body shop to fix a small bumper repair was excellent. I would recommend them to anyone. More
by DainnaB
Employees Worked With
Rick White
September 12, 2019
Quality service The person who served me was very professional and even had some good laughs. Cleared up a lot of my confusion and I left confident. The person who served me was very professional and even had some good laughs. Cleared up a lot of my confusion and I left confident. More
by Pebbles
Employees Worked With
Fran'Jessica Brown
