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231 Reviews of Planet Ford - Service Center
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October 02, 2019
excellent service and communication Donato and team did a great job keeping me informed and reassured about the process about the service and rebuild on my transmission..thank you. Donato and team did a great job keeping me informed and reassured about the process about the service and rebuild on my transmission..thank you. More
by ctaylornes
Employees Worked With
donato masto, bryan stout, todd tinker
October 02, 2019
Truck in shop for a week and half, and nothing resolved. Had a small leak, thought it might be the A/C compressor. Planted Ford had the truck for a week and half, found nothing on the leak. I had one of th Had a small leak, thought it might be the A/C compressor. Planted Ford had the truck for a week and half, found nothing on the leak. I had one of the mechanics call he was checking for a leak through the head / radiator cooling system - not what I wanted at all. A waste of time on their part due to lack of understanding / communication issues. While there the A/C fan motor started working intermittently. Also needed to get a recall programming issue updated. Truck has a supercharger, and told them that the tuner was in the glove box. Was told by Pablo the truck was ready (and that the blower fan was acting up, I told him to hold off on that repair). Picked up truck, no leaks were found and the recall notice had not been corrected due to the supercharger. $300+ USD later, I got the truck back and no repairs had been completed - only added a little Freon on my request. Very disappointing - but since nothing repaired, if the blower motor needs to be replaced will take it elsewhere. More
by Gary
Employees Worked With
Pablo
October 02, 2019
Excellent Service!! I live about 1 1/2 hrs from planet ford but will make the drive to either purchase or service my vehicles. the staff is awesome. I live about 1 1/2 hrs from planet ford but will make the drive to either purchase or service my vehicles. the staff is awesome. More
by Completely Satisfied
Employees Worked With
Other Employees :
Kristen Brown, Alex Chavarria, Crystal Pate, David Mena
October 01, 2019
Perfect experience Awesome service experience, short wait times and Monique explained premium maintenance options to me which I already had forgotten to have! JC took ca Awesome service experience, short wait times and Monique explained premium maintenance options to me which I already had forgotten to have! JC took care of quick pickup after service completion. Thank you! More
by HRV
Employees Worked With
Monique Parks Lewis, JC Shultis
September 28, 2019
Roadside Assistance When you call roadside assistance as recommended, they really have no idea exactly where you are. I waited from 9am till 4pm for a tow truck. They wou When you call roadside assistance as recommended, they really have no idea exactly where you are. I waited from 9am till 4pm for a tow truck. They would call and tell me a tow truck was 2 miles away and an hour later they would call again saying it would be another hour. I probably had 20 calls from RA leading nowhere. I finally called a two truck when they told me it would be 4 more hours. I had 3 tow trucks in 10 minutes at my location. When I arrived at the dealership there were other customers in the waiting room with a similar experience. Roadside assistance needs updating equipment. More
by Kreech
Employees Worked With
Too upset to recall any names
September 27, 2019
Warranty service Very timely, after hours, extra mile excellent service.......will go back for next purchase...location not convenient but valet service is great..than Very timely, after hours, extra mile excellent service.......will go back for next purchase...location not convenient but valet service is great..thank you..mason More
by Jimhas5986
Employees Worked With
Mason. Service advisor
September 26, 2019
tires were tired My tire pressure indicator came on low pressure. I was nearby so I stopped in and Rios checked them and filled the air right away. Also, advising me t My tire pressure indicator came on low pressure. I was nearby so I stopped in and Rios checked them and filled the air right away. Also, advising me that three were getting ready for replacement, one was critical. The price comparison was competitive with Discount tire and I returned the next day. Rios is very professional and courteous. More
by Yo
Employees Worked With
Rios
September 25, 2019
Recall and coat hook repair Kristen was very friendly and kept me informed of the progress of my lengthy recall. She also called with price info before the repair on the coat ho Kristen was very friendly and kept me informed of the progress of my lengthy recall. She also called with price info before the repair on the coat hook began. The shuttle driver was very nice as well. When I picked up my vehicle it was after Kristen left for the day but the other advisers took great care of me. More
by Monica D
Employees Worked With
Kristen Brown
September 25, 2019
Service Mason took care of all service requirements for my Lincoln along with additional concerns and requests made at the time of the appointment. Very helpf Mason took care of all service requirements for my Lincoln along with additional concerns and requests made at the time of the appointment. Very helpful with locations of additional services provided at the dealership - restrooms, waiting area and snack area. More
by CM
Employees Worked With
Mason Cochran
September 25, 2019
Great Service I have always had great service whenever I bringing my Truck to Planet Ford. Ryan has been very helpful in taking care of my 2005 Excursion which now I have always had great service whenever I bringing my Truck to Planet Ford. Ryan has been very helpful in taking care of my 2005 Excursion which now has over 509,000 miles. I'll be back More
by geeman
Employees Worked With
Ryan
