Planet Ford - Service Center

Horrible communication and work done on car This dealer has lost my trust and respect. I dropped my car off after a early morning appointment to check on a lagging start issue with my car and th This dealer has lost my trust and respect. I dropped my car off after a early morning appointment to check on a lagging start issue with my car and they promised to have it at the end of the day. I received no updates leading up to the end of my work day about my car so I called the advisor whose name is Jessica Pittman and she assured me that she will have an update to me by 5pm. 5pm came and no call was received so I went to the dealer and waited for her to get to her desk. She mentioned that they did not get to check my car that day due to all the cars ahead of me so I was told I have to rent a car at my own expense suddenly with no heads up. To make matters worse Jessica said she would have the car checked out first thing Saturday and let me know the updates and she never called me. I returned the rental on Sunday and went Monday to get the car. She mentioned the mechanic found no issues with the car (which I found skeptical because it was a obvious lag after a cold start) and that I needed some mileage tune ups which I agreed to pay for. As I was skeptical if the issue was fixed I asked about the policy in returning the car if I should have the issue after leaving with the car. Sure enough, the next day I had the same lagging start. I called Jessica 6 times total and left voice messages and not once did she pick up the phone or return a call over a span of 1 full week which leads me to think she internally ignored me for some reason. I recorded a video of the car taking very long to start and went in to confront her. She once again suggest that I leave it with her and rent another car at my expense. This really pissed me off because I did not see the point of going to the dealer and paying dealer prices to not have an issue corrected the first time and also the disrespect and bad communication from my Jessica was distasteful. She did not have the courtesy to even apologize for the inconvenience of all of their incompetence this was causing me and also see if she could do something about my ride home since it was sudden. It is people like her that ruins a company repetition over the years and also drive away customers returning customers. I had to ask to speak to a manager in order to get value from my second visit and I am now liable to pay twice (more than $1700) for repairs that should have been fixed the first time bu this dealer. As for the Advisor, she should just leave the job if you don’t like dealing with customers and answering/returning phone calls. Someone else would do a much better job..... More

Fast Lub Took longer than expected for my oil change. I didn't set an appointment which probably caused the delay. Dealer provided incentive as apology for thi Took longer than expected for my oil change. I didn't set an appointment which probably caused the delay. Dealer provided incentive as apology for this issue. Great followup and support. Next time I will set an appointment to shorten my wait time, More

new vehicle I have given a 5 star for Carl Hamilton does his job well. I only have one complaint. When my car was brought in to have the mirror fixed on the pass I have given a 5 star for Carl Hamilton does his job well. I only have one complaint. When my car was brought in to have the mirror fixed on the passenger side. My tags were in also. I asked Sally to have these put on. My son noticed that they did not put these on my car. My daughter-in-law went in to get my tags last Tuesday after she left school. These were still up front. More

Mason was really great and very helpful. He responded to our needs and made sure everything was done to our satisfaction., I would go to him again. and very helpful. He responded to our needs and made sure everything was done to our satisfaction., I would go to him again. More

The service tech Stacy stayed on an ongoing issue I had and arranged to get it resolved while I waited. Appreciated that tenacity. Thanks a bunch and arranged to get it resolved while I waited. Appreciated that tenacity. Thanks a bunch More

The worst service I have ever experienced. I will not purchase nor service any vehicle there agin. There is no structure at the dealership. H purchase nor service any vehicle there agin. There is no structure at the dealership. H More

everyonewas very helpful,very proffesinal i would recomend d I am very please with there service and would defenly recommend my friends and family to purchse or service there vehicles there at planet for 45 . I am very please with there service and would defenly recommend my friends and family to purchse or service there vehicles there at planet for 45 . More

I have always brought my vehicle to the dealership. I have always received great services form my service provider. My services are prompt, I usually wait for my vehicle and the amenities are great. I have always received great services form my service provider. My services are prompt, I usually wait for my vehicle and the amenities are great. More

Always great service at Planet Ford. They really make you feel appreciated and do an excellent job. Thank you to Jessica Pittman for taking such good care of me. feel appreciated and do an excellent job. Thank you to Jessica Pittman for taking such good care of me. More

Good quality service. Service Dept got me right in and out and helped me with choosing the right replacement tires. Poor survey hard to submit information no reflection on Jeremy or the service departme out and helped me with choosing the right replacement tires. Poor survey hard to submit information no reflection on Jeremy or the service department More