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233 Reviews of Planet Ford - Service Center
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November 04, 2019
Transmission It took Planet Ford 5 weeks to fix my car. I did have a third party extended warranty and knew it may add some time to fixing my car, however I think It took Planet Ford 5 weeks to fix my car. I did have a third party extended warranty and knew it may add some time to fixing my car, however I think 5 weeks was excessive. I had an appointment on a Friday and took my car in the day before so they would have it first thing. I called the following Tuesday and they hadn't even looked at it and said it may be several more days. REALLY FOLKS. If you are that busy, get more technicians. Communication was poor. When I did finally get my car my Service Advisor was very courteous, but was distracted 4 times by 4 different people regarding a credit card machine issue, printer issue, printer jam issue and the lack of paper and someone had to find some PLUS an issue with the customer ahead of me she was trying to resolve. I believe in working as a TEAM, but I think other TEAM members could have stepped in to assist. Very, very disorganized. Again, it took a week before you even looked at my car and determined it was the transmission. Five weeks is not acceptable. More
by Suezque
Employees Worked With
M. Parks
November 04, 2019
Crystal is my service advisor and I will continue to go back because of her. She took the time to help me out so I could get out of there quick since I needed my truck and couldn’t leave it. It was ready i back because of her. She took the time to help me out so I could get out of there quick since I needed my truck and couldn’t leave it. It was ready in 5 hours and I was done. She kept me up to date on the status and offered to help me with a map installation out of the kindness of her heart since the dealership doesn’t help install them. Great service! More
by MegN86
Employees Worked With
Crystal Pate
November 04, 2019
SERVICE - F250 QUICK LANE OFFERS GREAT SERVICE. JEREMY WAS GREAT CUSTOMER SERVICE PROVIDER. ALWAYS A PLEASURE WITH THIS QUICK LANE LOCATION. THANK YOU FOR T QUICK LANE OFFERS GREAT SERVICE. JEREMY WAS GREAT CUSTOMER SERVICE PROVIDER. ALWAYS A PLEASURE WITH THIS QUICK LANE LOCATION. THANK YOU FOR TAKING CARE OF ME. More
by Kris
Employees Worked With
JEREMY
November 03, 2019
Valet Service When I need service for my MKZ Black Label, Mason set me up for my automobile to be picked up at my office and a Loaner Vehicle for the Day. Prompt Ac When I need service for my MKZ Black Label, Mason set me up for my automobile to be picked up at my office and a Loaner Vehicle for the Day. Prompt Accurate Service and the Car looked brand new when I picked it up. Thanks for taking such good care of me. It is important because I own a business and ever minute I can save to get things done it worth a million! More
by Oma
Employees Worked With
Mason and Jil
November 01, 2019
EXCELLENT CUSTOMER SERVICE I HAD TO TAKE MY NEW CAR IN FOR A REPAIR. JESSICA PITTMAN IN THE SERVICE DEPARTMENT TOOK EXCELLENT CARE OF ME. THEY WERE ABLE TO COMPLETE THE WORK Q I HAD TO TAKE MY NEW CAR IN FOR A REPAIR. JESSICA PITTMAN IN THE SERVICE DEPARTMENT TOOK EXCELLENT CARE OF ME. THEY WERE ABLE TO COMPLETE THE WORK QUICKLY, AND JESSICA KEPT ME UP TO DATE ON THE PROGRESS OF THE REPAIR. I WAS ALSO GIVEN A LOANER CAR WHILE MINE WAS IN THE SHOP. THANK YOU JESSICA! BEST CUSTOMER SERVICE EVER! More
by Masters
Employees Worked With
JESSICA PITTMAN, SERVICE ADVISOR, Patrick Huygen
November 01, 2019
Professional, Trustworthy, Vehicle ready when promised My customer service representative, Rios, was absolutely the best. He was truthful, courteous and informative. He explained what the issues were with My customer service representative, Rios, was absolutely the best. He was truthful, courteous and informative. He explained what the issues were with my car and what my options were. He explained in such a manner that a woman who knows nothing about what struts, sway bar bushings, timing gear, etc. do could understand. My car was ready to go when Rios initially told me it would be. Excellent service. Mechanic that worked on my car also excellent! Very happy with my experience! FYI .. my 2010 Taurus drives like a brand new vehicle … quiet, smooth, and peppy! Love it. Should be good for another 99,000 repair free miles as before. More
by Happy Customer
Employees Worked With
Josaphat Rios
November 01, 2019
They fixed the problem I had in record time. I drove 70 miles back to planet ford - bypassed another ford dealership b/c I trust their work. miles back to planet ford - bypassed another ford dealership b/c I trust their work. More
by Forme
Employees Worked With
Don’t remember the names from the service dept but they were all great
October 30, 2019
Completly Satisfied We had our Lincoln MKZ in for service a couple of weeks ago.. The car would make a noise but didn't do it all the time, 'they found the problem and We had our Lincoln MKZ in for service a couple of weeks ago.. The car would make a noise but didn't do it all the time, 'they found the problem and the car was ready in a few days. The service department did a great job on locating the problem because the car runs well. We are well pleased with the work done on our MKZ when we take it in. More
by Quental
Employees Worked With
I spoke with John Dvorak, Todd Yates and others in the service department but I cain't remember their names
October 28, 2019
Planetford is a great dealership. My transaction went very smooth thanks to Arthur Wooten's help. He was extremely helpful and went above and beyond. very smooth thanks to Arthur Wooten's help. He was extremely helpful and went above and beyond. More
by Lazer
Employees Worked With
Cristian Rosales
October 25, 2019
New Wheels Had wheels swapped out for a set of take offs I bought at the Planet parts department. Everyone involved were very helpful and did a great job. Made Had wheels swapped out for a set of take offs I bought at the Planet parts department. Everyone involved were very helpful and did a great job. Made my Lariat look even more awesome. More
by MB
Employees Worked With
Luis Castaneda
