Planet Ford - Service Center

I love my 2018 ford fusion..Noel Prout made my car buying wonderful and easy..I will refer everyone to him..Thank you for making this easy. wonderful and easy..I will refer everyone to him..Thank you for making this easy. More

Lousy service They did not do the maintainence check up that they said was performed. The person who took my car in was just interested in getting me out ASAP I su They did not do the maintainence check up that they said was performed. The person who took my car in was just interested in getting me out ASAP I suppose since there were quite a few people there. Use to be an excellent place for Ford maintence but NOT ANYMORE. Very disappointed. More

I am very pleased with this particular store. I live closer to another, but the service experience didn't keep me returning. Good job Ryan closer to another, but the service experience didn't keep me returning. Good job Ryan More

F150 Service Good quality work, repaired in the quoted time frame. Would recommend for service work on your Ford, a bit more expensive than local repair shops, but Good quality work, repaired in the quoted time frame. Would recommend for service work on your Ford, a bit more expensive than local repair shops, but better more experienced technicians. More

Chystal , service writer Chrystal was very courteous and helpful.She had the techs address all of my concerns . I was pleased and glad to see that ole fashion courtesy still e Chrystal was very courteous and helpful.She had the techs address all of my concerns . I was pleased and glad to see that ole fashion courtesy still exist . How refreshing. Thank you Planet Ford for making a simple service a pleasure. Randall Bullard. More

Great Service, Efficient and Professional The Alex ensured the after market team did a great tinting job. DeShawn also followed us to make sure I was completely satisfied. Very professional! The Alex ensured the after market team did a great tinting job. DeShawn also followed us to make sure I was completely satisfied. Very professional! More

Pablo took very good care of me on my vehicle. I was able to get ahold of him at anytime regarding my car! He was always prompt and has awesome customer service! to get ahold of him at anytime regarding my car! He was always prompt and has awesome customer service! More

Transmission It took Planet Ford 5 weeks to fix my car. I did have a third party extended warranty and knew it may add some time to fixing my car, however I think It took Planet Ford 5 weeks to fix my car. I did have a third party extended warranty and knew it may add some time to fixing my car, however I think 5 weeks was excessive. I had an appointment on a Friday and took my car in the day before so they would have it first thing. I called the following Tuesday and they hadn't even looked at it and said it may be several more days. REALLY FOLKS. If you are that busy, get more technicians. Communication was poor. When I did finally get my car my Service Advisor was very courteous, but was distracted 4 times by 4 different people regarding a credit card machine issue, printer issue, printer jam issue and the lack of paper and someone had to find some PLUS an issue with the customer ahead of me she was trying to resolve. I believe in working as a TEAM, but I think other TEAM members could have stepped in to assist. Very, very disorganized. Again, it took a week before you even looked at my car and determined it was the transmission. Five weeks is not acceptable. More