Planet Ford

I just can’t say enough great things about Terrance and Planet Ford. We were going through the Costco auto program and Planet Ford was the only Ford dealer in Houston that we could use. Terrance called Planet Ford. We were going through the Costco auto program and Planet Ford was the only Ford dealer in Houston that we could use. Terrance called us right away after I submitted our online request and he walked us through the inventory he had, sending pictures and videos (because we live so far away). Unfortunately, they didn’t have what we wanted, but Terrance wasn’t deterred and helped us order exactly what we wanted. It took about two months for it to come in, and as soon as it was there he called. He emailed over the buyers order, we went through a couple of things over the phone and made an appointment to come in. I was actually excited to meet Terrance because he was so nice during the entire process. He was even better in person! Who knew buying a car would be so pleasant?!?! David, the finance person, was equally as nice and knowledgeable. We felt like we had a great connection with both of them. Between the Costco auto program and how professional, straight forward, and honest Terrance and David were, we would definitely go back to Planet Ford!! More

I had the smoothest car buying experience at Planet Ford. Chris Byrd specifically was so helpful in making sure I liked the car I got, going through the paper work with me, and getting the car ready for me! Chris Byrd specifically was so helpful in making sure I liked the car I got, going through the paper work with me, and getting the car ready for me! I won’t hesitate to come back to Planet Fire when it’s time for my next car! Also, shout out to Uncle Ron! Thanks for making the process easy and fun! More

I recently had the pleasure of working with Terrance at Planet Ford, and I can’t say enough good things about my experience! From the moment I walked in, Terrance was attentive, knowledgeable, and genuinel Planet Ford, and I can’t say enough good things about my experience! From the moment I walked in, Terrance was attentive, knowledgeable, and genuinely interested in helping me find the perfect car. He patiently answered all my questions and guided me through the entire process with ease. What truly sets Terrance apart is his dedication to customer satisfaction. He went above and beyond to ensure I got the best deal possible, making the entire car-buying experience stress-free and enjoyable. If you’re in the market for a new car, I highly recommend seeking out Terrance at Planet Ford. His professionalism and commitment to excellence are unmatched. Five stars all the way! More

Excellent experience l! ! Would highly recommend Planet Ford and Katie! Francisco in finance was great! ! Would highly recommend Planet Ford and Katie! Francisco in finance was great! More

Much help in time of need. Needed a truck today and got one the same day. Needed a truck today and got one the same day. More

Great service. I went in and out and Katelyn was there along the way making sure I received great service. She made sure I got everything I asked for and that my di I went in and out and Katelyn was there along the way making sure I received great service. She made sure I got everything I asked for and that my discounts were applied. I have purchased several cars and this was by far the easiest, convenient and fastest customer service. Would definitely recommend her and Planet Ford 45 to anyone looking for a new vehicle. More

Joseph Moreno was great and very knowledgeable about the F150 so that helped me to decide what truck to get. F150 so that helped me to decide what truck to get. More

If I could give zero I would. Stole my money basically because they didn’t fix the problem with my SUV. Refusing to just give me back what so I can actually take it to someone tha Stole my money basically because they didn’t fix the problem with my SUV. Refusing to just give me back what so I can actually take it to someone that’s honest to fix the problem. More

I bought a 2021 ford bronco sport; I purchase an Extended Service Plan with Roadside assistance during the buying of vehicle in the shop. Which cover major repair including for Rental up to $40.00 to 10 days Service Plan with Roadside assistance during the buying of vehicle in the shop. Which cover major repair including for Rental up to $40.00 to 10 days with 100.00 deductible. On April 9,2024, I was driving, and this error message popped on the dash "CHARGING SYSTEM SERVICE NOW" and a red battery symbol, right before the vehicle complete cut off on me while I was driving on a main traffic street. The vehicle wouldn't hold stay on unless I got a jump from another vehicle. I took the vehicle into Planet ford quick land because I thought it was a battery issue and I had a battery warranty. They quickly replace the battery but the error message didn't go away. They informed me it could be the alternator. Since it was late in the afternoon, I called Planet Ford Service to explain my issue and i was bringing my vehicle in for them to fix. I asked for a loan since I paid for this service. I was informed they didn't have a loaner and the next loaner would be ready in June 2024!! Remind you it is April 2024!! I was thinking it would be a quick fix, No it turned into 10 total days of my vehicle being in their shop and me paying uber to go to work. I called the service manager Greg, on the 7th day and 9th day left voice message and no return call. I would never buy a Ford and I would tell others never buy Ford and definitely dont buy from Planet Ford Spring! This service center is refusing to approve or honor contact rights. Also, this is breach of contract by sale provider of product. The dealership service center refuse to resolve this problem which lead to this complaint. More

They kept my car for a month, and not a single thing was fixed. Communication from staff was the horrible and they drove the vehicle for shy of 100-miles and NO fix!! Horrible service; they claim to be the fixed. Communication from staff was the horrible and they drove the vehicle for shy of 100-miles and NO fix!! Horrible service; they claim to be the best, but that pretty far from the truth. More