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Planet Ford
Spring, TX
1,796 Reviews
Planet Ford in Spring, TX has been the No. 1 Ford Dealer in greater Houston/The Woodlands for over 25 years*. We’ve earned multiple award-winning accolades including Ford's highest honors, the Triple Crown & President’s Award, because our top priority is you and total customer satisfaction. Family-owned by Randall, Sherry & Shelby Reed, we believe that good business is all about people. Planet Ford (serving Houston, The Woodlands, Conroe), established in 1997, is a Ford top 100 and is accredited with the Better Business Bureau.
*Based on Ford New sales reports
Planet Ford, conveniently located on I-45 at the Louetta exit in Spring, proudly serves greater Houston, The Woodlands, Cypress, Aldine, Tomball, and Conroe areas. Established in 1997, Planet is a Top 100 Ford dealer and accredited with the Better Business Bureau, where it currently holds an A+ Rating. Planet Ford has a BIG Selection and BIG Savings. No matter what you're looking for, from a new F-150 or SuperDuty to a Bronco, Mustang, Explorer or Escape, our automotive experts are ready to help you find or order it. Planet Ford also offers Ford Certified Pre-Owned vehicles. When you buy a Ford CPO vehicle, peace of mind comes standard. You receive a full vehicle history report, a 172-point inspection, a comprehensive warranty and roadside assistance. Visit our "Used Inventory" tab to learn how to get more car for your hard-earned money.
Planet also offers fleet/commercial sales. Need customization, accessories, service maintenance or repairs, parts (Ford, MotorCraft, Aftermarket), collision/body shop repairs, or fleet/commercial/big truck maintenance or repair? PlanetFord45.com is your one-stop shop for it all!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
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Showing 1,796 reviews
October 17, 2019
Skeptical customer no longer at Planet Ford No pressure. Honest. Up front. No hidden gimmicks. Alex Campos was there to answer questions but he let us discover the vehicle and make any decisions No pressure. Honest. Up front. No hidden gimmicks. Alex Campos was there to answer questions but he let us discover the vehicle and make any decisions. More
by Molly Buffham
Employees Worked With
J.R., Alex Campos
October 17, 2019
Best salesman ever! Terrance was an awesome salesman! His work was quick and he knew exactly what he was doing! I’d highly recommend him to anyone in the area! :) Terrance was an awesome salesman! His work was quick and he knew exactly what he was doing! I’d highly recommend him to anyone in the area! :) More
by Taylor T
Employees Worked With
October 16, 2019
New Ford Raptor I just wanted to Thank both Jordan and Charles at Planet Ford in Spring, Texas. I had a great time negotiating for a New Ford Raptor. These guys both I just wanted to Thank both Jordan and Charles at Planet Ford in Spring, Texas. I had a great time negotiating for a New Ford Raptor. These guys both did an exceptional job at putting together my deal, and would recommend them to anyone looking for an honest and fair deal. Thanks Guys!! More
by RS
Employees Worked With
Charles Prince, Jordan Byers
October 15, 2019
Great Purchase Experience Purchasing a truck made easy. Charles Prince and Clennon made the deal easy with no xx! Price was competitive and I was able to get in and out of th Purchasing a truck made easy. Charles Prince and Clennon made the deal easy with no xx! Price was competitive and I was able to get in and out of the dealership quickly. I will be back! More
by Ron M
October 15, 2019
I bought a car from Jordan today, super helpful super cool, glad I came in to see him today he went over everything with me and helped me through everything, very awesome dealer here! cool, glad I came in to see him today he went over everything with me and helped me through everything, very awesome dealer here! More
by Josh
Employees Worked With
Jordan Byers
October 14, 2019
Best car purchasing experience ever Great offers!! Fast service!!! Called about a F-150 I have been looking at for awhile.... mind you I went to two other dealerships who told me one t Great offers!! Fast service!!! Called about a F-150 I have been looking at for awhile.... mind you I went to two other dealerships who told me one thing and then changed the price when I started to sign.... the was NOT the case at plant ford. Chris was very helpful over the phone.... setup all paperwork, truck cleaned and the deal before I even arrived on the showroom floor! Price was lower than the other two dealers!!! finance manager was fantastic as well! Out the door in 45min. I will purchase all my future vehicles from this dealership. PS: Accessory department is fantastic as well, ask for Joe! More
by Aaron
Employees Worked With
Chris Mounce
October 14, 2019
Horrible communication and work done on car This dealer has lost my trust and respect. I dropped my car off after a early morning appointment to check on a lagging start issue with my car and th This dealer has lost my trust and respect. I dropped my car off after a early morning appointment to check on a lagging start issue with my car and they promised to have it at the end of the day. I received no updates leading up to the end of my work day about my car so I called the advisor whose name is Jessica Pittman and she assured me that she will have an update to me by 5pm. 5pm came and no call was received so I went to the dealer and waited for her to get to her desk. She mentioned that they did not get to check my car that day due to all the cars ahead of me so I was told I have to rent a car at my own expense suddenly with no heads up. To make matters worse Jessica said she would have the car checked out first thing Saturday and let me know the updates and she never called me. I returned the rental on Sunday and went Monday to get the car. She mentioned the mechanic found no issues with the car (which I found skeptical because it was a obvious lag after a cold start) and that I needed some mileage tune ups which I agreed to pay for. As I was skeptical if the issue was fixed I asked about the policy in returning the car if I should have the issue after leaving with the car. Sure enough, the next day I had the same lagging start. I called Jessica 6 times total and left voice messages and not once did she pick up the phone or return a call over a span of 1 full week which leads me to think she internally ignored me for some reason. I recorded a video of the car taking very long to start and went in to confront her. She once again suggest that I leave it with her and rent another car at my expense. This really pissed me off because I did not see the point of going to the dealer and paying dealer prices to not have an issue corrected the first time and also the disrespect and bad communication from my Jessica was distasteful. She did not have the courtesy to even apologize for the inconvenience of all of their incompetence this was causing me and also see if she could do something about my ride home since it was sudden. It is people like her that ruins a company repetition over the years and also drive away customers returning customers. I had to ask to speak to a manager in order to get value from my second visit and I am now liable to pay twice (more than $1700) for repairs that should have been fixed the first time bu this dealer. As for the Advisor, she should just leave the job if you don’t like dealing with customers and answering/returning phone calls. Someone else would do a much better job..... More
by Wise1
Employees Worked With
Jessica Pittman
October 13, 2019
Fast and Easy - Best dealership in Houston I will drive to this dealership now and this will be the only dealership that I consider in the future. I was able to work deal easily and was in and I will drive to this dealership now and this will be the only dealership that I consider in the future. I was able to work deal easily and was in and out quickly. No high pressure add-ons and personnel were all considerate of my time. I have never worked with a group that was truly concerned about the customer to this level. All class and I have no regrets.with my purchase. More
by Ed B
Employees Worked With
Patrick Huygen
October 12, 2019
Always on time! Great salesman, very quick with following up! I called with an issue & he was quick to respond! I would definitely buy a car from him again. Great salesman, very quick with following up! I called with an issue & he was quick to respond! I would definitely buy a car from him again. More
by Ford84
Employees Worked With
