Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Planet Ford
Spring, TX
1,796 Reviews
Planet Ford in Spring, TX has been the No. 1 Ford Dealer in greater Houston/The Woodlands for over 25 years*. We’ve earned multiple award-winning accolades including Ford's highest honors, the Triple Crown & President’s Award, because our top priority is you and total customer satisfaction. Family-owned by Randall, Sherry & Shelby Reed, we believe that good business is all about people. Planet Ford (serving Houston, The Woodlands, Conroe), established in 1997, is a Ford top 100 and is accredited with the Better Business Bureau.
*Based on Ford New sales reports
Planet Ford, conveniently located on I-45 at the Louetta exit in Spring, proudly serves greater Houston, The Woodlands, Cypress, Aldine, Tomball, and Conroe areas. Established in 1997, Planet is a Top 100 Ford dealer and accredited with the Better Business Bureau, where it currently holds an A+ Rating. Planet Ford has a BIG Selection and BIG Savings. No matter what you're looking for, from a new F-150 or SuperDuty to a Bronco, Mustang, Explorer or Escape, our automotive experts are ready to help you find or order it. Planet Ford also offers Ford Certified Pre-Owned vehicles. When you buy a Ford CPO vehicle, peace of mind comes standard. You receive a full vehicle history report, a 172-point inspection, a comprehensive warranty and roadside assistance. Visit our "Used Inventory" tab to learn how to get more car for your hard-earned money.
Planet also offers fleet/commercial sales. Need customization, accessories, service maintenance or repairs, parts (Ford, MotorCraft, Aftermarket), collision/body shop repairs, or fleet/commercial/big truck maintenance or repair? PlanetFord45.com is your one-stop shop for it all!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,796 reviews
November 05, 2019
Chris is a rare salesperson. He is honest and follows thu. The sales person Chris did exactly what we had agreed to over the phone. The sales price was reasonable and the truck was ready when we arrived to pic The sales person Chris did exactly what we had agreed to over the phone. The sales price was reasonable and the truck was ready when we arrived to pick it up. The finance man JR was very helpful and made suggestions we had not considered. More
by greenjeep
Employees Worked With
Christopher Mutz
November 05, 2019
Awesome Salesman provided stellar customer service Deshawn Allen was my salesman and he was just AWESOME. He explained all of the new technology in the car. At first I was some what intimidated because Deshawn Allen was my salesman and he was just AWESOME. He explained all of the new technology in the car. At first I was some what intimidated because I am 71 and it was overwhelming. Mr. Allen walked me through everything and I was able to understand. He was professional and passionate about providing excellent customer service and care. More
by LadyG
Employees Worked With
Deshawn Allen
November 05, 2019
Slow but sure Lots of waiting around with constant backward and forward to consult with the GM on the deal. Lease vs purchase not very well explained; several sc Lots of waiting around with constant backward and forward to consult with the GM on the deal. Lease vs purchase not very well explained; several scribbles on a piece of paper and no printed illustration. Having said all that ... I liked the showroom and the great selection of vehicles they stock. GOOD but so much room to be BEST More
by Andrew K
Employees Worked With
I only received one business card...amazingly, from the 4 Ford reps we met
November 04, 2019
Crystal is my service advisor and I will continue to go back because of her. She took the time to help me out so I could get out of there quick since I needed my truck and couldn’t leave it. It was ready i back because of her. She took the time to help me out so I could get out of there quick since I needed my truck and couldn’t leave it. It was ready in 5 hours and I was done. She kept me up to date on the status and offered to help me with a map installation out of the kindness of her heart since the dealership doesn’t help install them. Great service! More
by MegN86
Employees Worked With
Crystal Pate
November 04, 2019
SERVICE - F250 QUICK LANE OFFERS GREAT SERVICE. JEREMY WAS GREAT CUSTOMER SERVICE PROVIDER. ALWAYS A PLEASURE WITH THIS QUICK LANE LOCATION. THANK YOU FOR T QUICK LANE OFFERS GREAT SERVICE. JEREMY WAS GREAT CUSTOMER SERVICE PROVIDER. ALWAYS A PLEASURE WITH THIS QUICK LANE LOCATION. THANK YOU FOR TAKING CARE OF ME. More
by Kris
Employees Worked With
JEREMY
November 04, 2019
Transmission It took Planet Ford 5 weeks to fix my car. I did have a third party extended warranty and knew it may add some time to fixing my car, however I think It took Planet Ford 5 weeks to fix my car. I did have a third party extended warranty and knew it may add some time to fixing my car, however I think 5 weeks was excessive. I had an appointment on a Friday and took my car in the day before so they would have it first thing. I called the following Tuesday and they hadn't even looked at it and said it may be several more days. REALLY FOLKS. If you are that busy, get more technicians. Communication was poor. When I did finally get my car my Service Advisor was very courteous, but was distracted 4 times by 4 different people regarding a credit card machine issue, printer issue, printer jam issue and the lack of paper and someone had to find some PLUS an issue with the customer ahead of me she was trying to resolve. I believe in working as a TEAM, but I think other TEAM members could have stepped in to assist. Very, very disorganized. Again, it took a week before you even looked at my car and determined it was the transmission. Five weeks is not acceptable. More
by Suezque
Employees Worked With
M. Parks
November 03, 2019
Great experience Alex is a wonderful salesperson to work with. I left my new vehicle at the dealership to add accessories, he kept in constant communication with me du Alex is a wonderful salesperson to work with. I left my new vehicle at the dealership to add accessories, he kept in constant communication with me during the process. He is an asset to Planet Ford. It was a very pleasant buying experience. More
by BPP
Employees Worked With
Alex Campos
November 03, 2019
Valet Service When I need service for my MKZ Black Label, Mason set me up for my automobile to be picked up at my office and a Loaner Vehicle for the Day. Prompt Ac When I need service for my MKZ Black Label, Mason set me up for my automobile to be picked up at my office and a Loaner Vehicle for the Day. Prompt Accurate Service and the Car looked brand new when I picked it up. Thanks for taking such good care of me. It is important because I own a business and ever minute I can save to get things done it worth a million! More
by Oma
Employees Worked With
Mason and Jil
November 01, 2019
EXCELLENT CUSTOMER SERVICE I HAD TO TAKE MY NEW CAR IN FOR A REPAIR. JESSICA PITTMAN IN THE SERVICE DEPARTMENT TOOK EXCELLENT CARE OF ME. THEY WERE ABLE TO COMPLETE THE WORK Q I HAD TO TAKE MY NEW CAR IN FOR A REPAIR. JESSICA PITTMAN IN THE SERVICE DEPARTMENT TOOK EXCELLENT CARE OF ME. THEY WERE ABLE TO COMPLETE THE WORK QUICKLY, AND JESSICA KEPT ME UP TO DATE ON THE PROGRESS OF THE REPAIR. I WAS ALSO GIVEN A LOANER CAR WHILE MINE WAS IN THE SHOP. THANK YOU JESSICA! BEST CUSTOMER SERVICE EVER! More
by Masters
Employees Worked With
JESSICA PITTMAN, SERVICE ADVISOR, Patrick Huygen
November 01, 2019
Professional, Trustworthy, Vehicle ready when promised My customer service representative, Rios, was absolutely the best. He was truthful, courteous and informative. He explained what the issues were with My customer service representative, Rios, was absolutely the best. He was truthful, courteous and informative. He explained what the issues were with my car and what my options were. He explained in such a manner that a woman who knows nothing about what struts, sway bar bushings, timing gear, etc. do could understand. My car was ready to go when Rios initially told me it would be. Excellent service. Mechanic that worked on my car also excellent! Very happy with my experience! FYI .. my 2010 Taurus drives like a brand new vehicle … quiet, smooth, and peppy! Love it. Should be good for another 99,000 repair free miles as before. More
by Happy Customer
Employees Worked With
Josaphat Rios
