Planet Ford

Dear: Hilda Garza (Sales) and Mario Ibarra (Finance) My wife and I wanted to extend our sincerest thanks for the exceptional service you provided on September 12,2024 at Planet Ford of Spring, Texas My wife and I wanted to extend our sincerest thanks for the exceptional service you provided on September 12,2024 at Planet Ford of Spring, Texas. Your company/team was outstanding and deserves recognition. Your team's responsiveness and willingness to go above and beyond was truly appreciated, their efforts made a significant difference in our experience in purchasing our new vehicle. Please convey our gratitude to your entire team for their hard work and professionalism. We look forward to continued business with your company, New Ford Family Members,
Joseph and Denise LaFrance More

Horrible! Took my car in for repair after a collision. They kept my car for almost a year for a minor repair. Making lame excuses with the change of each servi Took my car in for repair after a collision. They kept my car for almost a year for a minor repair. Making lame excuses with the change of each service manager. Told parts for the undercarriage were never on my car. I must have found the part on the road? When I finally picked up my car, they said they could not find it, even though I scheduled a time. The car repair person redacted my invoice without giving me a copy. Stated his manager refused to reimburse me for a rental car that I have in writing it would be paid for. (This is after I was told when I dropped my car off they no longer supplied loaners.(It was another lie. I was dark by the time "they found my car. I did not learn until my car left me in Austin Texas, they were charging the dead battery in my car, and gave it to me with a bad battery. Bad because they left my car sitting for so long. Also, the speakers were rusting from moisture from the door left off, or open? Upon examination at a ford place getting my car started, they showed the "new door" was rusted, the molding below the door fell off. It was old and rusted. The paint had drips and was rough and not finished. I cannot drive or leave my car out because the trunk floods in the rain. The doors and not aligned and have cracks. The coverings for the undercarriage are missing. My air pods were stolen. The noted missing interior parts and AirPods missing were reported immediately, Parts inside my car, i.e. door handle, were missing. After stranded in Austin, I went to Planet Ford dealership, where I bought my car to show him the rusted door, the molding that fell off, and the paint drips. He stated they were not linked with the body shop. Eddie Fullen, would let the manager know. Shawn Burns. After fighting with the insurance company, I did as advised to bring the car back to the body shop for the manager to make good. The manager called his assistant to his side, and refused to get out of his chair to come and look at the rusted door and damages to my car. He said the insurance inspected the car and said all repairs were up to their standards. I told the insurance company and they stated he is "LYING". Pictures of the door and damages were sent to the insurance company and to the managers at Planet Ford dealership and body shop. I also had approximately 10,000 miles of use on my car while in their shop. To this date, my car has not been repaired. I will be forced to file a lawsuit this week to avoid the statute of limitations. Randall Reed, the owner was copied on my email communications. Never a response. Mr. Brad Stapp, the body shop manager, is the one that refused to get up from his chair to examine the rusted door and damages, a indicator that he was aware they used a junk yard door to replace the door on my Lincoln MKZ, that I bought from Planet Ford. I vowed previously that I would never buy a car from Planet Ford when years ago they did a bait and switch on a car for my son. The insurance company has been of little help. I believe they are supportive of Planet Ford to repair many of their wrecked cars to use substandard replacement and repair. The damages received from Planet Ford Body shop are egregious. More

Straightforward and genuine team - helped me purchase my first car, no nonsense! Very helpful and responsive. Emily Moore stood out as a wonderful sales consultant, and didn’t make me feel pressured / screw first car, no nonsense! Very helpful and responsive. Emily Moore stood out as a wonderful sales consultant, and didn’t make me feel pressured / screwed over by the dealership. More

Hannah was so easy to work with. I was happy with the offer on my trade in and thought everyone from management, sales, and financing were reasonable and fair. No shady haggling he I was happy with the offer on my trade in and thought everyone from management, sales, and financing were reasonable and fair. No shady haggling here! More

Hannah was the Best. She was very knowledgeable and pleasant. Hannah made the car buying process so easy. We not only bought a truck but a Mini Cooper I love. Thank you She was very knowledgeable and pleasant. Hannah made the car buying process so easy. We not only bought a truck but a Mini Cooper I love. Thank you Hannah More

Hannah was simply great! I don't like the car buying process, but Hannah made it easy and quick. I initially ordered a truck, but Ford drug their feet even starting the proce I don't like the car buying process, but Hannah made it easy and quick. I initially ordered a truck, but Ford drug their feet even starting the process. After a month, we checked back with Hannah, and she had a comparable truck, that had just come in, to the one I was ordering. Once I evaluated the truck and verified, I wanted it, the buying process took about an hour from start to finish when I walked out the door with keys in hand. Hannah made it so easy. A few weeks later we were at the dealership for my truck when my wife found the car, she had been looking for, so we bought it on the spot. Hannah and all the staff at Planet Ford gave us a great experience. Would highly recommend Hannah to anyone! More

Hannah was great. She got me a great deal and was very patient with me throughout the hole process. Totally recommend coming to Planet Ford for your next new vehic She got me a great deal and was very patient with me throughout the hole process. Totally recommend coming to Planet Ford for your next new vehicle More

Planet Ford offers exceptional customer service, knowledgeable staff, and a seamless car buying experience. Highly recommended! knowledgeable staff, and a seamless car buying experience. Highly recommended! More

Hannah and the management team were very easy to work with. I had a far better experience with them than at Tomball Ford. with. I had a far better experience with them than at Tomball Ford. More

Dealership was very easy and honest to work with. Hannah is an outstanding sales person and exceeded my expectation. Definitely recommend this dealership and sales person. Hannah is an outstanding sales person and exceeded my expectation. Definitely recommend this dealership and sales person. More