Planet Ford

Bad service deptGave their service department a second Bad service dept Gave their service department a second chance after previous bad experiences less promised good service did receive good service on Bad service dept Gave their service department a second chance after previous bad experiences less promised good service did receive good service on warranty work but next service for the radio warranty work took over two months to get the part service advisor and service directors never would call me back reached out to Ford customer service they got a hold of a service advisor More

It’s the best dealer ask for hilda garsa she is the lady u need to talk to. Thanks you u need to talk to. Thanks you More

Awesome service, Hilda Garza was referred to us and she did an amazing job helping me find my dream truck and making sure everything was in order to keep moving forward. This was my first truck to buy at a did an amazing job helping me find my dream truck and making sure everything was in order to keep moving forward. This was my first truck to buy at a dealership and I’m glad I was here at planet Ford and work with Hilda Garza. More

Fran was immensely helpful. After going to countless used car lots and "buy here, pay here" lots & being turned down, I was finally referred to Fran by a really good friend of mine. She was honest & persiste car lots and "buy here, pay here" lots & being turned down, I was finally referred to Fran by a really good friend of mine. She was honest & persistent. Despite my fiancé's impatience, Fran'Jessica Brown was able to work with her unique credit and financial situation & get her into a car she liked. I can't thank her enough for not giving up & being able to work a deal with us. If you're discouraged about getting some wheels & think it's not possible, get in contact with Fran. She's determined & will MAKE SURE you get into a vehicle. Thank you again Fran!!! More

Fran was the absolute best salesperson I’ve ever encountered while purchasing a vehicle. Accommodating encountered while purchasing a vehicle. Accommodating More

Terrance and the Planet Ford team were amazing!!! They helped me with my trade and got me off the lot with the truck of my dreams. If you’re getting a truck, go to Planet Ford. If you go to Planet Ford, a helped me with my trade and got me off the lot with the truck of my dreams. If you’re getting a truck, go to Planet Ford. If you go to Planet Ford, ask for Terrance! More

Fran helped me achieve the goal of owning a raptor. She has all the tools are your disposal from industry feedback to vehicle knowledge. I will definitely come back to see her when we upgrade my wife’s car has all the tools are your disposal from industry feedback to vehicle knowledge. I will definitely come back to see her when we upgrade my wife’s car. More

Great experience and great staff. Terrance was helpful and good to work with . I would buy there again. and good to work with . I would buy there again. More

A Great expieriance they really go extra mile for your business truely 5 star expieriance business truely 5 star expieriance More

I inquired about a used truck online and was contacted by Rita B. She was very nice at first and said the vehicle was available to view and test drive. I called the next day and told her I was very intereste Rita B. She was very nice at first and said the vehicle was available to view and test drive. I called the next day and told her I was very interested and wanted to start the buying process. We scheduled a time to meet and test drive the vehicle and when I arrived (2.5 hrs away) I met Rita and she said the truck wasn’t ready and wasn’t even on the LOT but she would be happy to show me other trucks. Rita was not apologetic at all about making me drive down to Houston without even having the vehicle that we had been talking about all day. She just kind of looked at me with a “oh well” face. At the very end she apologized while looking at her shoes and then offered if I bought the truck she would personally drive it to Bastrop Bucces on her own time. That seemed weird too. Like what’s next? A favor? No thanks. I said call me old school but I need to see the truck before I drop 30+K. She then stood up and said well it was great to meet you and walked away. I did still end up purchasing the vehicle. I called the manager and requested a new sale person. All I’m saying is if you speak to Rita Bernardino just make sure she understands that you want to see the vehicle, not her. She is a typical salesperson and has room to grow in her career. More