Planet Ford

Do not buy a vehicle from this dealership. They are dishonest, untrustworthy and their customer service is very poor. They tried on two different occasions to go back on the price they offered on thei dishonest, untrustworthy and their customer service is very poor. They tried on two different occasions to go back on the price they offered on their website. They tried to pass off the Buyer's Order with the inflated price after we had agreed on a lower price. There were also two charges included for $200 each, that they took off the bill just by me questioning them. They were rude, and at one point told me the "the world doesn't stop when you walk through the door". Look elsewhere to buy your vehicle, or be very careful when signing the paperwork, read everything carefully and don't let them pressure you. More

I was in the market originally for a Ford Flex - this is the worst dealership to work with! I was given an internet quote and that was the reason I went to the dealership. After the test drive they didn't the worst dealership to work with! I was given an internet quote and that was the reason I went to the dealership. After the test drive they didn't even remember they gave me an internet quote for their so called "managers special" and when I questioned it I was told "well we do have to honor it, it is texas law"...like I am suppose to feel bad about that? Anyways, we agreed to the price and I was ready to move forward (and so thankful now that I didn't!). I left the dealership to talk about the numbers with my husband that evening while they ran my credit and financing. I was to stop by the next day in hopes to sign the papers. In fact, I had to call the next day just to see how the paperwork was coming along and was told they would get back to me. They didnt - not until the follwing day to tell me that someone who was looking at the Flex before I was (and who had bad credit) was purchsing the vehicle after this peson worked on his credit...whatever! The salesperson continued to say that there were other vehicles he could sell me, and I told him no thank you. I don't want to give my business to this bait and switch dealer. The funny thing? I get a call 3 days later telling me the Flex is still available as the "financing fell through". Seriously? Well I was pleased to tell them I already purchased another vehicle - in fact, if they want to learn how a car sales experience should be they need to go to Russell and Smith! More

After purchasing my second used car I realized just how different dealerships can be. This dealership sold me a truck that was far overpriced and in fair condition. They made it look like they were my frie different dealerships can be. This dealership sold me a truck that was far overpriced and in fair condition. They made it look like they were my friend until I signed the paperwork. After that all bets were off! I was blatantly direspected by Joe and have had to give them truck back twice for repairs. After going through the paperwork, they changed the sale price to around $600 more then the original deal without informing me. They offered me below trade in value on my car and made it seem like they were doing me a favor by allowing me to trade it in! This it total BS! Supposedly used vehicles go through a rigourous inspection yet they seemed to have missed the cracking tires on mine as well as the leaky tire. All but one speaker was blown in the car and the paint has scratches galore. Now I would be okay with all of this if I was getting a killer deal but I did not. I paid close to 16000 for this truck so I should have been given a quality vehicle. If you want a GOOD dealership- go see Craig at Demontrond in Conroe. They gave me an excellent price on my trade in, terrific purchase price of the new car and nothing needed work on it! Well it did need a new sway bar but they repaired that in one day and gave me a rental car plus reduced the price to compensate for my time. NOW THATS A GOOD DEALERSHIP! To be fair, I am still working with Planet ford 45 to fix all their mistakes. Lets hope they fix them without hassle- which so far they have not. More