Planet Ford

Best experience ever had buying a car. I went to Russel and Smith Ford as a returning customer to a salesman and after an unprofessional e-mail from the salesman I went to Planet Ford in Sp I went to Russel and Smith Ford as a returning customer to a salesman and after an unprofessional e-mail from the salesman I went to Planet Ford in Spring. I was greeted with a smile and just a much friendlier personality from the saleswoman that contacted me about an inquiry she had received. She was able to get the vehicle I wanted for the price I wanted and did not cost too much extra then what I was originally quoted. She was very patient with me and as I am sometime scatter brained. she was able to get me to go on an extended test drive for a week in one of their 2014 F-150 King Ranch trucks. she earned my business by exceeding my expectations and proving me wrong about what the sales man at Russel and smith ford said about this dealership and proving my dad wrong about what he said about this dealership. Everything that I heard about them was completely false. I recommend this dealership and Natasha Thomas to anyone. she may be a new sales woman but she has done a great job in selling me and getting me my truck that I wanted in the color I wanted. She got one of the Finance managers to come and talk to me before I actually was 100% ready to buy the vehicle. She earned my business by being honest with me. More

THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD!!! Patrick Huygen and Aron Smith from the get go helped me with whatever I needed and were all around very knowledgeable. I would recommend friends, fami Patrick Huygen and Aron Smith from the get go helped me with whatever I needed and were all around very knowledgeable. I would recommend friends, family, and strangers to go and see them for an awesome experience. More

amazing Patrick was the most amazing sales man I've ever had! He has exceeded my expectations in my journey in buying a new car! Thank you! Patrick was the most amazing sales man I've ever had! He has exceeded my expectations in my journey in buying a new car! Thank you! More

Great Service, Friendly Staff!! Great service, friendly staff, my experience there was amazing. I would definitely recommend friends and family and I will go back for another vehicle Great service, friendly staff, my experience there was amazing. I would definitely recommend friends and family and I will go back for another vehicle. Planet Ford will work with you and try to get you to your budget to the best of their abilities. More

New truck purchase Overall not a bad experience. I have not purchased a new vehicle in over 10 years and was a little unprepared for a full day at a dealership. I looked Overall not a bad experience. I have not purchased a new vehicle in over 10 years and was a little unprepared for a full day at a dealership. I looked at a similar truck about 6 months ago with no pressure to buy ( I was not ready at the time). The staff was knowledgeable and very helpful. This time I was ready to buy and had already looked at a couple dealers. Patrick helped me find the truck I was looking for and we made a deal on a new 2014 F150 STX supecab 5.0 that had all the features I was looking for and negotiated a price fair to what i was looking at at another dealership with less extras/upgrades. The only bad experience was waiting after the deal for financing and aftermarket sales. Maybe it was slow due to end of month and a Saturday but I lived through it. I would recommend them and hope to be back in 10 years fro my next truck.... More

Great dealership for years I've bought many vehicles from this dealer excellent experience. Just bought two new vehicles last year on top of many vehicles before. Great gener I've bought many vehicles from this dealer excellent experience. Just bought two new vehicles last year on top of many vehicles before. Great general manager Sean and an excellent finance manager Steven loveless. I will never purchase a vehicle anywhere else but planet ford!!! More

2015 ecoboost After another Ford dealer stopped contact on a new mustang I went to planet Ford where I had been looking at the 2014s and was always satisfied with t After another Ford dealer stopped contact on a new mustang I went to planet Ford where I had been looking at the 2014s and was always satisfied with the customer service there. I test drove 3 2014s and 3 2015s and not once did the salesman try getting me to "run my info" or "sit down and talk". I went just to look and after a few visits found what I wanted, car was clean, signing time was adequate, and the service after has been great as well. Definitely will be back for another vehicle. Just had a service done at their new quick lube place and what a hassle free experience! Was a very nice lobby with big TV's free coffee, vending machines, and a big view of the shop area. More

Fantastic Experience! First and foremost my salesman was top-notch! Noel Prout literally gave me an unbeatable price for the exact vehicle I wanted. (After he quoted me a p First and foremost my salesman was top-notch! Noel Prout literally gave me an unbeatable price for the exact vehicle I wanted. (After he quoted me a price, I called all dealerships around trying to find who could give me a better price) A bit of a back story: I had a very particular request for a vehicle (basically Ford Fusion SE with the luxury pack with none of the extras of the luxury pack, just the leather seats.) Anyways, I wanted a car that no dealership in the area had (and to my knowledge didn't really exist). Noel went and fought for me, he looked everywhere for the perfect car just to earn my business. When he finally did find the car he got it from a dealership about 2 hours away; to add to this, it wasn't a "sister dealership" so he had to buy it from their inventory rather than trade cars. Not only did Noel offer me the vehicle for no extra cost than what he got it for but he also arranged that the car be there when my wife and I were going to look (before we had 100% decided to get it) again just to go above and beyond the call of service. My finance manager, David Sherman, was also amazing in trying to get us the best deals and coverages to the point where he even pointed me to various other finance sources (usaa, bank of america, etc) as opposed to just Ford. Our customer relations associate, Bianca Arbelo, was also very friendly and thorough and walking us through our car's features and the next steps we would be taking (for tax, title, loan, etc.) Long story short: great price, great service, everything we wanted and more. More