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Planet Ford
Spring, TX
1,763 Reviews
Planet Ford in Spring, TX has been the No. 1 Ford Dealer in greater Houston/The Woodlands for over 25 years*. We’ve earned multiple award-winning accolades including Ford's highest honors, the Triple Crown & President’s Award, because our top priority is you and total customer satisfaction. Family-owned by Randall, Sherry & Shelby Reed, we believe that good business is all about people. Planet Ford (serving Houston, The Woodlands, Conroe), established in 1997, is a Ford top 100 and is accredited with the Better Business Bureau.
*Based on Ford New sales reports
Planet Ford, conveniently located on I-45 at the Louetta exit in Spring, proudly serves greater Houston, The Woodlands, Cypress, Aldine, Tomball, and Conroe areas. Established in 1997, Planet is a Top 100 Ford dealer and accredited with the Better Business Bureau, where it currently holds an A+ Rating. Planet Ford has a BIG Selection and BIG Savings. No matter what you're looking for, from a new F-150 or SuperDuty to a Bronco, Mustang, Explorer or Escape, our automotive experts are ready to help you find or order it. Planet Ford also offers Ford Certified Pre-Owned vehicles. When you buy a Ford CPO vehicle, peace of mind comes standard. You receive a full vehicle history report, a 172-point inspection, a comprehensive warranty and roadside assistance. Visit our "Used Inventory" tab to learn how to get more car for your hard-earned money.
Planet also offers fleet/commercial sales. Need customization, accessories, service maintenance or repairs, parts (Ford, MotorCraft, Aftermarket), collision/body shop repairs, or fleet/commercial/big truck maintenance or repair? PlanetFord45.com is your one-stop shop for it all!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
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Showing 1,763 reviews
March 04, 2011
I was in the market originally for a Ford Flex - this is the worst dealership to work with! I was given an internet quote and that was the reason I went to the dealership. After the test drive they didn't the worst dealership to work with! I was given an internet quote and that was the reason I went to the dealership. After the test drive they didn't even remember they gave me an internet quote for their so called "managers special" and when I questioned it I was told "well we do have to honor it, it is texas law"...like I am suppose to feel bad about that? Anyways, we agreed to the price and I was ready to move forward (and so thankful now that I didn't!). I left the dealership to talk about the numbers with my husband that evening while they ran my credit and financing. I was to stop by the next day in hopes to sign the papers. In fact, I had to call the next day just to see how the paperwork was coming along and was told they would get back to me. They didnt - not until the follwing day to tell me that someone who was looking at the Flex before I was (and who had bad credit) was purchsing the vehicle after this peson worked on his credit...whatever! The salesperson continued to say that there were other vehicles he could sell me, and I told him no thank you. I don't want to give my business to this bait and switch dealer. The funny thing? I get a call 3 days later telling me the Flex is still available as the "financing fell through". Seriously? Well I was pleased to tell them I already purchased another vehicle - in fact, if they want to learn how a car sales experience should be they need to go to Russell and Smith! More
by mazda5 mom
Employees Worked With
Sammy
September 14, 2010
After purchasing my second used car I realized just how different dealerships can be. This dealership sold me a truck that was far overpriced and in fair condition. They made it look like they were my frie different dealerships can be. This dealership sold me a truck that was far overpriced and in fair condition. They made it look like they were my friend until I signed the paperwork. After that all bets were off! I was blatantly direspected by Joe and have had to give them truck back twice for repairs. After going through the paperwork, they changed the sale price to around $600 more then the original deal without informing me. They offered me below trade in value on my car and made it seem like they were doing me a favor by allowing me to trade it in! This it total BS! Supposedly used vehicles go through a rigourous inspection yet they seemed to have missed the cracking tires on mine as well as the leaky tire. All but one speaker was blown in the car and the paint has scratches galore. Now I would be okay with all of this if I was getting a killer deal but I did not. I paid close to 16000 for this truck so I should have been given a quality vehicle. If you want a GOOD dealership- go see Craig at Demontrond in Conroe. They gave me an excellent price on my trade in, terrific purchase price of the new car and nothing needed work on it! Well it did need a new sway bar but they repaired that in one day and gave me a rental car plus reduced the price to compensate for my time. NOW THATS A GOOD DEALERSHIP! To be fair, I am still working with Planet ford 45 to fix all their mistakes. Lets hope they fix them without hassle- which so far they have not. More
by Ryleesmom
Employees Worked With
Joe Cacammo, Charlie, Guy
May 01, 2010
Do your self a favor and pass these people up, went in to buy a new truck, the highest pressure sales job I’ve ever seen. Relentless they sic 2 to 3 sales men on you making all kinds of offers shake hands an buy a new truck, the highest pressure sales job I’ve ever seen. Relentless they sic 2 to 3 sales men on you making all kinds of offers shake hands and then you sit with the loan officer and all deals are off. The hand shake means nothing (actually check to see if you still have your watch) Mr. Charlie I believe was the Sales Manager, he came in at the last finally gave me the deal I wanted, when the loan officer changed the deal added back in $2,000 Mr. Charlie made up some BS. We left 5 min down the road he called and said he’d give me the first deal. I went to Mac Haik Ford and got a better deal. \\ More
by fldy171
Employees Worked With
Mr Charlie
