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Planet Ford
Spring, TX
1,761 Reviews
Planet Ford in Spring, TX has been the No. 1 Ford Dealer in greater Houston/The Woodlands for over 25 years*. We’ve earned multiple award-winning accolades including Ford's highest honors, the Triple Crown & President’s Award, because our top priority is you and total customer satisfaction. Family-owned by Randall, Sherry & Shelby Reed, we believe that good business is all about people. Planet Ford (serving Houston, The Woodlands, Conroe), established in 1997, is a Ford top 100 and is accredited with the Better Business Bureau.
*Based on Ford New sales reports
Planet Ford, conveniently located on I-45 at the Louetta exit in Spring, proudly serves greater Houston, The Woodlands, Cypress, Aldine, Tomball, and Conroe areas. Established in 1997, Planet is a Top 100 Ford dealer and accredited with the Better Business Bureau, where it currently holds an A+ Rating. Planet Ford has a BIG Selection and BIG Savings. No matter what you're looking for, from a new F-150 or SuperDuty to a Bronco, Mustang, Explorer or Escape, our automotive experts are ready to help you find or order it. Planet Ford also offers Ford Certified Pre-Owned vehicles. When you buy a Ford CPO vehicle, peace of mind comes standard. You receive a full vehicle history report, a 172-point inspection, a comprehensive warranty and roadside assistance. Visit our "Used Inventory" tab to learn how to get more car for your hard-earned money.
Planet also offers fleet/commercial sales. Need customization, accessories, service maintenance or repairs, parts (Ford, MotorCraft, Aftermarket), collision/body shop repairs, or fleet/commercial/big truck maintenance or repair? PlanetFord45.com is your one-stop shop for it all!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
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Showing 1,761 reviews
September 18, 2015
BEWARE OF PLANET FORD SPRING!!!!!!! I went to Planet Ford Spring on Tuesday night. We found a vehicle we really liked and started the process. We don't have the greatest credit because w I went to Planet Ford Spring on Tuesday night. We found a vehicle we really liked and started the process. We don't have the greatest credit because we are young so we asked them to jump straight to the Ford Credit so we don't have so many hard inquiries hit our credit. Of course they didn't listen and ran our credit 6 times. Told us they couldn't get ahold of anyone and they would let us know the next day what happens. Around noon we still hadn't heard anything so my husband calls up there. Some guy with the last name PRINCETON told my husband that we had been approved if we come up with a 3K down payment. I called up there around 5 to ask if they could hold a check. Same guy (Princeton) said yes. So we both drive an hour and a half up there for them to have NO IDEA what we are talking about. Our salesman kept telling me I "didn't need to be mad" at him. The finance guy was just as rude. They said they were having trouble getting the deal to go through but they would put us in the car that night anyway and let us drive it home. As we were leaving, our salesman introduced us to the Princeton guy (who works in sales, not finance) and he said "I never told you you were approved and your wife even called me 3 times today and I told her the same thing!" So of course, my husband called him a liar and Princeton said "OKAY THE DEAL IS OFF. I'M NOT A LIAR". He also said he "didn't care if we went anywhere else." WHAT KIND OF DEALERSHIP SAYS THAT?! We ended up getting kicked out because we argued with him. And our salesman must have had a xxxxxx because we heard him say "I told them to leave" as we were walking out. Good job Tomas Castillo, you are all liars up there!!!!! I will definitely be telling EVERYONE i come in contact with not to do business with them. HORRIBLE HORRIBLE CUSTOMER SERVICE!!!!! If it was possible to get negative stars, I WOULD! More
by reprahharas
Employees Worked With
Princeton, Thomas Jones, Tomas Castillo
September 17, 2015
Excellent car buying experience The team at Planet Ford did a great job at working with me on my trade-in, explaining the whole process, and not being overly pushy. Tomas Castillo a The team at Planet Ford did a great job at working with me on my trade-in, explaining the whole process, and not being overly pushy. Tomas Castillo and Dave did an excellent job and I'd recommend them to anyone who is looking to buy a new vehicle. Overall, very pleased. More
by jwogle
Employees Worked With
Tomas Castillo, David S.
September 15, 2015
excellent service and very friendly staff This dealership was working with me by phone since I was from out of town. Craig Jones was my salesman and was in contact with me everyday for a week This dealership was working with me by phone since I was from out of town. Craig Jones was my salesman and was in contact with me everyday for a week making sure I purchased what I wanted and was very friendly. When I finally got to meet him in person he made me feel right at home. It's a shame that I had to go out of Corpus Christi to purchase a vehicle. I highly recommend anyone to buy from Planet Ford. More
by Alex Ben
Employees Worked With
Craig Jones
September 09, 2015
An outstanding experience! Bought a brand new fusion at planet ford 45 dealership it was a great experience, the location is outstanding with so much technology. We had the plea Bought a brand new fusion at planet ford 45 dealership it was a great experience, the location is outstanding with so much technology. We had the pleasure to work with Patrick Huygen and Chad Jennings professional people with so much knowledge about the car and very friendly. I walked out so happy and comfortable with my purchase. I totally recommend this place and I will definitely be buying again from here. More
by Lizy90
Employees Worked With
Patrick Huygen, Chad Jennings
September 05, 2015
Good Buy Denise Kelly has sold us five cars since 2006 and she has always been a pleasure to work with. She always goes the extra mile to accommodate the purc Denise Kelly has sold us five cars since 2006 and she has always been a pleasure to work with. She always goes the extra mile to accommodate the purchase and needs of the customer. We have bought 8 cars since 2001 from planet ford and this dealership has certainly involved into a customer focused sales force. The only complaint I would have is on the finance department, because there is always a long wait for the process to be completed. When we purchased the 2015 edge the process was newly automated and took less time than usual. More
by TEC
Employees Worked With
Denise Kelly
September 04, 2015
Great Experience at Planet Ford Patrick Huygen made our experience great from the beginning to the end. I would definitely recommend this dealership to family and friends. Very profe Patrick Huygen made our experience great from the beginning to the end. I would definitely recommend this dealership to family and friends. Very professional. From buying the car to the experience with Austin Hawks in finance, it was very pleasant. More
by tate, michael44
Employees Worked With
Patrick Huygen and Austin Hawks
August 29, 2015
New car purchase From start to finish - smooth. Each dept/person was friendly, knowledgable, and eager to help sale move through the process. Clean showroom. Additiona From start to finish - smooth. Each dept/person was friendly, knowledgable, and eager to help sale move through the process. Clean showroom. Additional staff courteous and helpful. Overall great day! More
by Grandpa
Employees Worked With
Hilda, David, Chad, Joe,
August 26, 2015
Another OUTSTANDING transaction ! We are very fortunate in having Planet Ford so near our home. Today, we picked up an ordered 2016 Escape Titanium, and it is absolutely terrific. Th We are very fortunate in having Planet Ford so near our home. Today, we picked up an ordered 2016 Escape Titanium, and it is absolutely terrific. This is the most recent of 4 new Fords we have bought from Planet Ford in the last 5 years or so. I'm a 71 year old retiree, and a "motorhead" from the time I was a young teen. So I know about the vehicles I'm looking for, and find it really "wrong" when I know more about a new Ford than the sales rep. This is NOT the case at Planet Ford!!! Our rep - Mr. Patrick Huygen - is a real "car guy". He is also personable, down to earth, honest, does what he says, and speaks in plain English. I doubt you will find a better salesperson. But it doesn't end there........ I've been a customer of Planet Ford for a good 20 years, and have never had a bad experience - either with sales, finance, maintenance, or anyone else I've dealt with. If you are looking for a Ford or Lincoln, or in need of maintenance or repairs, I strongly suggest you give Planet Ford a try. You will NOT be disappointed! More
by Mobilman44
Employees Worked With
Patrick Huygen, and Austin Hawks in Finance
August 21, 2015
Great Buying Experience Salesman Ken Lazard It was very pleasant working with Ken Lazard. He wasn't pushy. He was very professional and friendly. I felt very comfortable with my purchase. It was very pleasant working with Ken Lazard. He wasn't pushy. He was very professional and friendly. I felt very comfortable with my purchase. More
by Wright,T777
Employees Worked With
Ken Lazard
August 13, 2015
"Great Salesman and Financing" My husband and I went to Planet Ford Lincoln and was very impressed with the sales person Alex Gutierrez and he was fabulous and helpful! My husband and I went to Planet Ford Lincoln and was very impressed with the sales person Alex Gutierrez and he was fabulous and helpful! More
by Dannybobo
Employees Worked With
Alex Gutirrez
