Planet Ford | Page 153

Experience with Planet Ford I searched what I was looking for through their website and had great communications throughout the entire process. I was skeptical of dealing with a I searched what I was looking for through their website and had great communications throughout the entire process. I was skeptical of dealing with an out of state business, but the entire process went smoothly and they delivered the vehicle to my home. From initial inquiry to the actual delivery was less than a week. Brian Strawn was extremely personable and we dealt with each other via Email, texting or through phone conversations. More

Pleasure doing business with them This a great dealer everyone was wiling to help from the moment you walk in. There is also no pressure at all , They have a big lot full of cars so This a great dealer everyone was wiling to help from the moment you walk in. There is also no pressure at all , They have a big lot full of cars so they have what you are looking for. They also have a accessories department to give you what your car needs. Overall great experience. More

FIRST hassle-free vehicle purchase we ever encountered. Let me say that like most people on a budget I HATE vehicle shopping. That being noted, my first communication with Planet Ford was via an internet Let me say that like most people on a budget I HATE vehicle shopping. That being noted, my first communication with Planet Ford was via an internet inquiry which was answered by Brian Strawn. I requested an initial quote on a vehicle followed by several more e-mails/texts requesting further information. My final request was a "drive out price." Because of varying circumstances I thought I had missed my window of opportunity to receive some of the promotional discounts Planet Ford was offering at the time but Brian worked with me and when my husband and I finally made it to the dealership, he stood by the written communication with NO SURPRISES and NO PRESSURE to buy added on features that we did not want or need. Because of evening rush hour traffic we did not get to the dealership until late and even though Brian had an event that evening to attend, he took the time to make sure we test drove the vehicle, got all our questions answered, and the paperwork processed. We felt bad because by time we were done and handed the keys, Brian had MISSED the event. That takes dedication and a commitment to provide excellent customer service. We were pleased with the overall process. More

The easiest vehicle purchase ever Jacoby is the best salesmen I ever had. I found a car that I wanted the payment I needed came in on a Saturday he introduced us to the finance manager Jacoby is the best salesmen I ever had. I found a car that I wanted the payment I needed came in on a Saturday he introduced us to the finance manager Ben.. we got way under the payment I was wanting. And the mustang I wanted.thanks guys... More

Great experience Patrick Was the best sails person he has become a friend as well I will be doing business with him in the future. This dealership is definitely one Patrick Was the best sails person he has become a friend as well I will be doing business with him in the future. This dealership is definitely one of a kind. More

Top notch! Customer service that goes above and beyond! Patrick was very informative before, during, and even after the sale! We would recommend Planet Ford an Customer service that goes above and beyond! Patrick was very informative before, during, and even after the sale! We would recommend Planet Ford and Patrick to everyone. More

Living on the Edge This past May we purchased our 3rd Ford Edge from Planet Ford . 4 years ago we purchased a black / light grey Edge for our now 20 year old daughter . This past May we purchased our 3rd Ford Edge from Planet Ford . 4 years ago we purchased a black / light grey Edge for our now 20 year old daughter . 2 years later it was a white/ black Edge for daughter number 2. We told Patrick Huygen that the white car had to be almost identical to the black car ( you know kids compare ) and he delivered. Recently it was my turn and my husband again enlisted Patrick's help in finding the perfect Edge for me ( mine didn't have to be identical to the other 2, it could be better !) I'm now the happy owner of a Red Edge Titanium. We love Planet Ford and the customer service we receive from Patrick. It'll be time for another teen driver in a few years and I'm sure Patrick will once again find the perfect Ford for our family . More

Positive purchase experience We were contacted by the sales department about trading in our 2011 F250. We actually had not considered this at all, but in subsequent conversations We were contacted by the sales department about trading in our 2011 F250. We actually had not considered this at all, but in subsequent conversations, we were willing to consider a trade in for a 2016 model. Jacoby Garmon, our salesperson, located exactly what we were looking for in a King Ranch F250, and Joe Tazioli in Accessories fixed us up with all the extras we asked for. Everyone at the dealership was friendly and a pleasure to work with. We are thrilled with our new Planet Ford truck! More

The Great Escape I found my "dream car" on Cars.com last Saturday. After verifying that the car was available, Trish Hernandez put Jacoby Garmon in contact with me. He I found my "dream car" on Cars.com last Saturday. After verifying that the car was available, Trish Hernandez put Jacoby Garmon in contact with me. He and Alan Wade worked to make the deal happen. After making the 2 1/2 hour drive arriving at 8 PM on a Saturday night., I was greeted by Alan who offered a cold bottle of water...so refreshing...while I waited for car prep and paperwork. Charles Prince was truly a prince, making sure that my comfort was accommodated and the sales expedited. Vada Caccamo quickly processed the paperwork and I was soon on the road. Alan walked me to my new ride and took the time to explain the vehicle. What a great guy to work with me till after 10:00 PM on a Saturday! I absolutely "love my new 2016 Ford Titanium"! More

F-150 Lariat Purchase I had a very pleasant experience here. Chris and James were easy to work with, and were not pushy at all. It was Chris' first week there, and he did a I had a very pleasant experience here. Chris and James were easy to work with, and were not pushy at all. It was Chris' first week there, and he did a fantastic job. He was very helpful from the beginning all the way through the sale. I had several follow-up questions and phone calls with him, as I was shopping other makes and models and was trying to get a good apples-to-apples comparison. He was always very prompt when it came to getting me answers for my questions and was very low-pressure and friendly all the way through the process. James was working with Chris as a mentor, and he was very helpful and friendly as well. Completing the transaction was straightforward, and we didn't spend a ton of time waiting on the finance dept. A+ experience from beginning to end. More