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Planet Ford
Spring, TX
1,761 Reviews
Planet Ford in Spring, TX has been the No. 1 Ford Dealer in greater Houston/The Woodlands for over 25 years*. We’ve earned multiple award-winning accolades including Ford's highest honors, the Triple Crown & President’s Award, because our top priority is you and total customer satisfaction. Family-owned by Randall, Sherry & Shelby Reed, we believe that good business is all about people. Planet Ford (serving Houston, The Woodlands, Conroe), established in 1997, is a Ford top 100 and is accredited with the Better Business Bureau.
*Based on Ford New sales reports
Planet Ford, conveniently located on I-45 at the Louetta exit in Spring, proudly serves greater Houston, The Woodlands, Cypress, Aldine, Tomball, and Conroe areas. Established in 1997, Planet is a Top 100 Ford dealer and accredited with the Better Business Bureau, where it currently holds an A+ Rating. Planet Ford has a BIG Selection and BIG Savings. No matter what you're looking for, from a new F-150 or SuperDuty to a Bronco, Mustang, Explorer or Escape, our automotive experts are ready to help you find or order it. Planet Ford also offers Ford Certified Pre-Owned vehicles. When you buy a Ford CPO vehicle, peace of mind comes standard. You receive a full vehicle history report, a 172-point inspection, a comprehensive warranty and roadside assistance. Visit our "Used Inventory" tab to learn how to get more car for your hard-earned money.
Planet also offers fleet/commercial sales. Need customization, accessories, service maintenance or repairs, parts (Ford, MotorCraft, Aftermarket), collision/body shop repairs, or fleet/commercial/big truck maintenance or repair? PlanetFord45.com is your one-stop shop for it all!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
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Showing 1,761 reviews
December 11, 2021
Your locationPlanet Ford20403 I-45, Spring, TX Your location Planet Ford 20403 I-45, Spring, TX 77388 Ford dealer NaTasha Taylor 22 points 3 hours ago Do not do business h Your location Planet Ford 20403 I-45, Spring, TX 77388 Ford dealer NaTasha Taylor 22 points 3 hours ago Do not do business here if you don't want to be lied to. I was offered to reserve a vehicle and sent the buyers order for a vehicle that was already sold! The vehicle had arrived Monday and sold that same day. Through that week I was speaking with Warren Ashford, one of the new car salesman, about putting down the $1000 reservation fee and also bringing in my car to be appraised for a trade in. Warren told me he would be in that Friday at 1p for me to bring in my car to be appraised. Mind you, the vehicle I was in the process of reserving had been sold earlier that week and I was never made aware of it. I emailed Warren on Friday to let him know I was headed up there, which was a 45 minute drive for me. When I got there I let the receptionist know I was there for Warren as well as emailed him. I was 30 minutes early so I asked to have my car appraised while I waited for Warren. They appraised my car and I told them that I would be trading it in for the vehicle I was there to reserve. After the appraisal (Warren still had not shown up) I spoke with another salesman about financing and he was working to get the paperwork in order for Warren. Mind you it is close to 2p at this point. We'll after all that is when they told me the vehicle had been sold the past Monday. I am not upset that the vehicle had been sold as I had yet to put the deposit down. I was upset that Warren Ashford lied to me and stringed me along that entire week knowing the vehicle was no longer available. Then they had the nerve to offer me another one that would be shipped in April. In addition Warren never came to speak to me while I was there, nor did he ever email me to at least apologize for the trouble he caused. I will never do business at Planet Ford again. More
by Laiken14
Employees Worked With
December 09, 2021
Terrance Chaisson helped me out with all my needs! He is the guy to go to! the guy to go to! More
by Htowngk
Employees Worked With
December 07, 2021
Oneal was by far one of the best car salesman I’ve experienced in the area! He was very knowledgeable, professional, and made sure I was well taken care of. If great customer service is important to y experienced in the area! He was very knowledgeable, professional, and made sure I was well taken care of. If great customer service is important to you, then I’d recommend doing business with Oneal. You won’t regret it! More
by swallace12
Employees Worked With
Oneal Baptiste
December 05, 2021
Oneal made a painful process not so painful. I really enjoyed working with him and when its time to buy another Ford Ill be giving oneal a call. enjoyed working with him and when its time to buy another Ford Ill be giving oneal a call. More
by timothygarrison48
Employees Worked With
Oneal Baptiste
October 18, 2021
Bad service deptGave their service department a second Bad service dept Gave their service department a second chance after previous bad experiences less promised good service did receive good service on Bad service dept Gave their service department a second chance after previous bad experiences less promised good service did receive good service on warranty work but next service for the radio warranty work took over two months to get the part service advisor and service directors never would call me back reached out to Ford customer service they got a hold of a service advisor More
by D W
Employees Worked With
Pitman
September 28, 2021
It’s the best dealer ask for hilda garsa she is the lady u need to talk to. Thanks you u need to talk to. Thanks you More
by jeancc_21
Employees Worked With
September 28, 2021
Awesome service, Hilda Garza was referred to us and she did an amazing job helping me find my dream truck and making sure everything was in order to keep moving forward. This was my first truck to buy at a did an amazing job helping me find my dream truck and making sure everything was in order to keep moving forward. This was my first truck to buy at a dealership and I’m glad I was here at planet Ford and work with Hilda Garza. More
by Castillo family
September 20, 2021
Fran was immensely helpful. After going to countless used car lots and "buy here, pay here" lots & being turned down, I was finally referred to Fran by a really good friend of mine. She was honest & persiste car lots and "buy here, pay here" lots & being turned down, I was finally referred to Fran by a really good friend of mine. She was honest & persistent. Despite my fiancé's impatience, Fran'Jessica Brown was able to work with her unique credit and financial situation & get her into a car she liked. I can't thank her enough for not giving up & being able to work a deal with us. If you're discouraged about getting some wheels & think it's not possible, get in contact with Fran. She's determined & will MAKE SURE you get into a vehicle. Thank you again Fran!!! More
by K3500
Employees Worked With
Fran'Jessica Brown
