Planet Ford

Wow, amazing and wondering how the dealership is getting 5 stars. I have yet to meet anyone who says they had a good experience when dealing with this dealership. They have finally broken me, I purchased 5 stars. I have yet to meet anyone who says they had a good experience when dealing with this dealership. They have finally broken me, I purchased a Ford F-150 Platinum from them a few years ago and it has been nothing but a pure nightmare when dealing with them and will soon be selling! Please consider what you are doing if you dare to purchase from them. Customer service is not in their vocabulary. Don't believe me, try calling the service dept. How do they answer? Not something like "Planet Ford service dept how may I help" it is usually, "yeah or hello" when you dial into them. Truck is leaking oil you say, danger to drive you say... Oh, don't worry, we can see you in 21-30 days from now! Oh, you say you would like a loaner, no, you see the dealership is greedy and sold all of their loaners when they could earn the most from them and now tell all of their customers, sorry no loaners!!! I like Ford trucks... But now, I absolutely have to go back to my German cars as they seem to be the only ones who understand how to take care of customers. Buy an Audi or a BMW... need service, don't even need an appt, just drive in and IMMEDIATELY get a loaner of equivalent vehicle like I do with my wife's Q7. It is crazy as you would think the supposed Randall Reed winner of something awards would actually be doing what they supposedly won the awards for! No matter who I speak to who has purchased from them, all typically say the same thing, "oh yeah, we bought from Planet Ford, but never again, the service after the sale is horrendous!!!" More

If you can avoid this dealership at all, please do. When I bought my F150 from them, I used Ford’s “A” plan for employees. Planet did not know how to enter the “A” plan pin into the transaction and the When I bought my F150 from them, I used Ford’s “A” plan for employees. Planet did not know how to enter the “A” plan pin into the transaction and they accused me of fraud. I called the “A” plan 800 number and Ford advised that there was nothing wrong with the pin number. In that conversation they asked me why the dealership didn’t contact them directly if they had a problem. My response was, “Good question.” I went to Planet to straighten out the situation and told them that they were entering the pin incorrectly. The situation was remedied, but , after wasting several hour trying to rectify a mistake that they made, I never got an apology. Part of my stupidity was I gave them another chance. I tried to put my name on the waiting list for a new Maverick. I completed all the information on the Ford web page. Then, Planet contacted me. They wanted a deposit. When I completed the application there was no mention of a deposit. I asked when delivery would be. I was told by Planet that they really didn’t know. My reply was, “Why should I give you a deposit when you can’t tell me when I’ll get delivery. They never put me on the waiting list. Please avoid dealing with these people. More

I called to verify a price on a new car and miraculously the price increased 3000.00 when I called back to ask more questions. the price increased 3000.00 when I called back to ask more questions. More

I’ve bought 3 vehicles from TaMarcus Miles and he is ABSOLUTELY the best! Very professional and sweet! ABSOLUTELY the best! Very professional and sweet! More

Terrance was a pleasure to deal with the purchase of my new truck. He is professional and most important, he works very hard and is very diligent with his follow through. He is a very conscientious sales new truck. He is professional and most important, he works very hard and is very diligent with his follow through. He is a very conscientious sales person with a very helpful attitude. The dealership finance department was smooth and easy. I was an Audi man but I will buy the next vehicle from Planet Ford. Audi is nothing like dealing with Ford. This was American Great! More

They refused to address a transmission issue with my 2017 F-150 although I bought the vehicle from them. They did not offer any options. Basically just said: "Sorry - you are on your own" (And I am actually F-150 although I bought the vehicle from them. They did not offer any options. Basically just said: "Sorry - you are on your own" (And I am actually adding the 'Sorry' part). More

Terrance made the process of buying my vehicle so easy & painless. Gone are the days when buying a car took literally all day. You should definitely contact Terrace if you’re in the market for a vehicle. painless. Gone are the days when buying a car took literally all day. You should definitely contact Terrace if you’re in the market for a vehicle. More

Best hands down experience i had buying a car with any dealership. Mr. Ballard was very helpful and was awesome to deal with. dealership. Mr. Ballard was very helpful and was awesome to deal with. More

Oneal is top notch! His customer service should be the benchmark for the industry. He went above and beyond for my truck purchase. He’ll be my first call the next time His customer service should be the benchmark for the industry. He went above and beyond for my truck purchase. He’ll be my first call the next time I need a new vehicle. More