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Planet Ford
Spring, TX
1,797 Reviews
Planet Ford in Spring, TX has been the No. 1 Ford Dealer in greater Houston/The Woodlands for over 25 years*. We’ve earned multiple award-winning accolades including Ford's highest honors, the Triple Crown & President’s Award, because our top priority is you and total customer satisfaction. Family-owned by Randall, Sherry & Shelby Reed, we believe that good business is all about people. Planet Ford (serving Houston, The Woodlands, Conroe), established in 1997, is a Ford top 100 and is accredited with the Better Business Bureau.
*Based on Ford New sales reports
Planet Ford, conveniently located on I-45 at the Louetta exit in Spring, proudly serves greater Houston, The Woodlands, Cypress, Aldine, Tomball, and Conroe areas. Established in 1997, Planet is a Top 100 Ford dealer and accredited with the Better Business Bureau, where it currently holds an A+ Rating. Planet Ford has a BIG Selection and BIG Savings. No matter what you're looking for, from a new F-150 or SuperDuty to a Bronco, Mustang, Explorer or Escape, our automotive experts are ready to help you find or order it. Planet Ford also offers Ford Certified Pre-Owned vehicles. When you buy a Ford CPO vehicle, peace of mind comes standard. You receive a full vehicle history report, a 172-point inspection, a comprehensive warranty and roadside assistance. Visit our "Used Inventory" tab to learn how to get more car for your hard-earned money.
Planet also offers fleet/commercial sales. Need customization, accessories, service maintenance or repairs, parts (Ford, MotorCraft, Aftermarket), collision/body shop repairs, or fleet/commercial/big truck maintenance or repair? PlanetFord45.com is your one-stop shop for it all!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
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Showing 1,797 reviews
March 10, 2017
Super Exciting to Buy a New Car I was looking to possibly buy a new vehicle but was still unsure because of past experiences with dealerships/salesmen. All my worries went away when I was looking to possibly buy a new vehicle but was still unsure because of past experiences with dealerships/salesmen. All my worries went away when I was referred to Planet Ford and personal told to deal with Benjamin Hutzler. He was super friendly, easy going and really listened to what I not only wanted but could afford and made it all happen for me without little to no effort on my part. He is truly an amazing guy and now a friend! More
by clangston1769
Employees Worked With
Benjamin Hutzler
March 10, 2017
Buying Experience This is third purchase from Planet Ford 45. Craig Jones at Planet Ford 45 is very knowledgeable and will treat you with the up most respect. This is third purchase from Planet Ford 45. Craig Jones at Planet Ford 45 is very knowledgeable and will treat you with the up most respect. More
by Carl Benoit
Employees Worked With
Craig Jones
March 08, 2017
Poor communication and pull/replace mentality We have purchased 8 vehicles from them, but the service center has gone downhill drastically in the past five years. We just brought our 2005 lincoln We have purchased 8 vehicles from them, but the service center has gone downhill drastically in the past five years. We just brought our 2005 lincoln navigator in because of a suspension issue. Their recommendation was to replace the entire system for 5200 in parts alone. The other option was to replace it with a traditional coil and spring suspension which was about 2300 dollars. We were informed that we would get a call the next morning about parts for the work and they would let us know about schedule. I found the air suspension parts for considerably less and left three messages that I would have them my two and would like an estimate on labor to install them. The next call we received was by midday that the work was nearly complete. That is just the start. We had another issue show up, it was cranking but not starting so they thought the fuel pump was bad. We got it home and did some troubleshooting to find the relay was bad which entails replacing the entire fuse panel as it is soldered to the board. This led me to think maybe they did not do due diligence troubleshooting the original problem. The compressor was still present so I decided to check it myself. It turns out the relay, which was taped down and never opened until I did after the service, but I could verify it functioned correctly by applying voltage outside the circuit. I tested the compressor by bypassing the relay and applying power. Guess what, the compressor fired right up and I verified there is air pressure produced. There remains other items to check that I do not have the diagnostic equipment to accomplish, the solenoids on the shocks are not operating correctly, the height sensors are not sending updates, the ECM or unit that provides the logic processing is not working correctly, or all of those are working and the electrical system has remaining issues. Very angry about downgrading the suspension now because they do not perform good diagnostics and just pull and replace. We will not be taking our vehicles there for service again and I actually took my F250 that was purchased from Planet to Anderson Ford two days later to have a wheel bearing replaced because of this visit. Planet Ford has been a great dealership for years, but converting the service experience into a sales platform may be a bad idea. They need to resolve issues communicating between the departments (service concierge, parts, service, and customers) in order to improve internally and they need to allow communication directly between the customer and the technician as they may not be properly relaying details to the technicians and this was heavily evidenced by a note on the service ticket that was completely different symptoms from what I specifically detailed. They never followed up on a review on Facebook and I have written them off at this point as well as a loss of several thousand dollars for service and parts replacements that were completely unnecessary. More
by TxDrifter
Employees Worked With
Alvin
March 07, 2017
Very friendly service, extremely knowledgeable. This is my second purchase from Planet Ford 45. Patrick Huygen at Planet Ford is very knowlegeable and will get you into your new car effortlessly. He This is my second purchase from Planet Ford 45. Patrick Huygen at Planet Ford is very knowlegeable and will get you into your new car effortlessly. He is dedicated to helping the customer and always a pleasure to work with. We will be back for our next purchase! More
by M.Cherny
Employees Worked With
Patrick Huygen
February 25, 2017
Knowledgeable and efficient service As business owners for 30+ years, my husband and I appreciate an experienced sales and operational support team. The planet ford staff exceeded exp As business owners for 30+ years, my husband and I appreciate an experienced sales and operational support team. The planet ford staff exceeded expectations. George and Kahne Smith More
by Kahne
Employees Worked With
Benjamin Hutzler
February 21, 2017
Good experience Good salesman Patrick Huygen Good experience Good salesman in Patrick Huygen. He answered my questions well and gave effort in working with my wife and myself. I would recommend P Good experience Good salesman in Patrick Huygen. He answered my questions well and gave effort in working with my wife and myself. I would recommend Patrick for future ford buyers. More
by branden raughton
Employees Worked With
Patrick Huygen
February 12, 2017
2ND TIME BUYER 2nd time to purchase a new car from Planet Ford and Mr. Hutzler was my salesmen both times . I did not review my experience the first time. Both tra 2nd time to purchase a new car from Planet Ford and Mr. Hutzler was my salesmen both times . I did not review my experience the first time. Both transaction could not have been handled any better. Benjamin is first class in every faze of salesmanship and customer service. This time he tracked down the exact suv I was looking for and had it ready for delivery in a very short time. I highly recommend Planet Ford and if you make a visit ask to speak to Benjamin Hutzler, you will not be disappointed. Marcus. L. Spring, Tx. More
by Marcus56
Employees Worked With
Benjamin Hutzler
February 12, 2017
Great buying experience for new family vehicle Chris Mutz went above and beyond to get the best deal possible for our new 2017 Explorer! He really understands the buyer side of making a deal and fi Chris Mutz went above and beyond to get the best deal possible for our new 2017 Explorer! He really understands the buyer side of making a deal and finds areas in the price where there is wiggle room. The other staff we worked with for options and financing were very friendly as well and made our car buying experience fun and easy. More
by jev123
Employees Worked With
Christopher Mutz
February 08, 2017
Great car buying experience and a huge selection of cars. Highly recommend this dealership for a new or used car as they have a huge variety or cars to choose from. Met with Chris Mutz who showed us around an Highly recommend this dealership for a new or used car as they have a huge variety or cars to choose from. Met with Chris Mutz who showed us around and got us a good deal on our new Ford. Overall a friendly ford dealership with competitive prices and a ton of cars to choose from. More
by BT
Employees Worked With
Christopher Mutz
February 02, 2017
Awesome Purchased new truck oct 2016 and a suv jan 2017, Joe Caccamo was awesome as always. Shawn Burns and Joe Caccamo have assisted me on my last 3 trucks. Purchased new truck oct 2016 and a suv jan 2017, Joe Caccamo was awesome as always. Shawn Burns and Joe Caccamo have assisted me on my last 3 trucks. Highly recommend my friends at Planet Ford Spring More
by Ken h
Employees Worked With
Joe Caccamo
