Planet Ford

Lack of attention to detail Mr. Mullaly, I require your assistance as I have exhausted all means in regards to correcting my issue at lower levels. I require higher help! About Mr. Mullaly, I require your assistance as I have exhausted all means in regards to correcting my issue at lower levels. I require higher help! About 2 months ago, I turned in my leased 2015 Ford Fusion 4S to Planet Ford in Houston. The same day, I leased a 2018 Ford Explorer. Let me back up a little, my husband and I are both active duty soldiers; we have both have served 21+ years. I am not mentioning the later with the intent of insinuating that we should receive any type of special treatment. Nonetheless, I am mentioning it because I have always been told that Ford takes good care of soldiers. When I turned the Fusion, I had not yet completed the AIM inspection (I was aware of the fact that I was going to need to pay for a few minor damages-Right Front Tire 19" sidewall gouged, Right Front Wheel-Non Chrome-Scratched and the Windshield had a crack. My salesperson was Deshawn and my finance officer was Mr. Mena. During the contract signing Mr. Mena forgot to add the $500 cashback bonus, he promised it to me and I did receive it. not within the time-frame promised but rather a few weeks later. Nonetheless, I received it. Thank you! The following will seek to explain my issues. I was in touch with Ford Service dept. in regards to fixing my windshield. I let the service dept. know that I wanted them to fix the windshield in the last week of Jan. 2018. I waited about a week and called Mason Cochran to follow-up on the repair. I was notified that the windshield had not been repaired because Mason in the service dept. could not get a hold of Deshawn in the sales dept. in order to get he keys to vehicle (Mind you that they work 10 steps from one another). I called Deshawn and asked him to walk over to the service dept. while staying on the phone with me; Deshawn handed Mason the keys. A week later the windshield had not been repaired. I called the Planet Ford store Director and he assured me that he would fix the issue. The windshield was finally repaired on 7 Feb. 2017. I received the AIM Condition report; the report included the cost for windshield repair. I explained the fact that I had Ford fix the windshield and they told me to have the Service Dept. send them the receipt. I called the Service Dept. spoke to Jeff and followed up with an email to Mason on 15 February. I asked him to please send receipt to AIM and provided him with the fax number. A week later I called AIM to ensure they received the fax and was notified that they had not. I left work early that day and went to Planet Ford myself in order to witness the transmittal of the fax. I spoke to the Floor Supervisor on duty, I believe his name was Jaime. Jaime referred me to Andrew (I believe he works in the finance section there at Planet Ford). Andrew called Ford Credit that day; Ford Credit was closed. Andrew assured me that he would get back to me the following Monday, in which he did. Andrew insured that AIM received the service department receipt. About March 15, 2018, I received a second letter from Ford Credit; the letter read that I owed $477.36. The AIM report reads that my total cost include ($275.00 for Right Front Tire and $75,00 for Right Front Wheel scratch). I called Ford Credit and asked for an explanation of the $477.36. I spoke to Ms. Jasmyn at Ford Credit, she explained that the amount due was incorrect and that she would get back to me. She explained that $300.00 should have been deducted for Ford Customer loyalty and was trying to figure out why the total was $477.36. She said she would get back to me in a few days, she did not. I called Ford Credit back 2 days ago, I spoke to Ms. Tarra. Ms. Tarra explained to me the fact that my Salesperson and Lease manager reported the incorrect number of excess miles and miscalculated the excess mileage tax. Ms. Tarra, suggested that I go back to Planet Ford and request that they pay the Tax on Miles $106.26. The ongoing issues have caused me to have leave work early on separate occasions while consuming very much of time going back and forth with Planet Ford. I am exhausted, feel let down by Planet Fords' lack of professionalism and ultimately the lack of attention given to my case. Require your assistance in correcting the $106.26 deficit. Thank you in advance. Respectfully, Veronica Canalda SFC, US Army More

Great service from salesman My experience with Jacoby was nothing but awesome. He went out of his way to help us get into the vehicle that we wanted. I did have issues with t My experience with Jacoby was nothing but awesome. He went out of his way to help us get into the vehicle that we wanted. I did have issues with the finance side of things where my previous vehicle last payment was paid late due to a 22 day delay with paperwork. I was very disappointed with this side of the deal. More

Great deal/Great service I keep returning to Planet Ford because of Craig. He knows how to listen to my needs and works hard to find the right vehicle. Once we select the ve I keep returning to Planet Ford because of Craig. He knows how to listen to my needs and works hard to find the right vehicle. Once we select the vehicle he works just as hard finding me the best price. I have bought 3 vehicles now from Craig and every experience has been very positive. Craig makes the buying experience pleasurable and easy. I highly recommend! More

Excellent If you are looking for a ford I definitely recommend seeing Craig Jones at Planet Ford in Spring. He was absolutely amazing and made the process excit If you are looking for a ford I definitely recommend seeing Craig Jones at Planet Ford in Spring. He was absolutely amazing and made the process exciting. He worked with me and got me what I wanted and at the numbers I wanted. Thanks again for all your help Craig!! More

Best deal in town!! Steve Rowland was extremely easy to work with.. He found the exact truck I wanted, and had it ready for me to see when I arrived. The whole process w Steve Rowland was extremely easy to work with.. He found the exact truck I wanted, and had it ready for me to see when I arrived. The whole process was smooth and easy! I will definitely be calling Steve for my next vehicle! Thanks again Steve!! More

Extremely Helpful Patrick, Aaron, and James were absolutely fantastic. They helped me with making the tough decision for my perfect truck. I cannot thank them enough Patrick, Aaron, and James were absolutely fantastic. They helped me with making the tough decision for my perfect truck. I cannot thank them enough for answering all my questions and helping me find the vehicle within my budget. More

Craig , was a true professional and made my car buying experience exceptional! I’ve been purchasing cars for over 20 years and with input and expertise, the , was a true professional and made my car buying experience exceptional! I’ve been purchasing cars for over 20 years and with input and expertise, the process was both seemless and quick. He was honest and actually took the time to understand what I was lookin for and assured I got what I wanted, to include additional options. Craig along with the Planet Ford team, should be the dealership of choice, if you’re located in Houston. I highly recommend giving Craig a call/text at (713) 517-3548, if you’re looking to purchase a vehicle... More