Planet Ford

Great buying experience!! Absolutely awesome job done by all. The manager, the sales person and F& I manager we’re all very professional and efficient. Great job by all Absolutely awesome job done by all. The manager, the sales person and F& I manager we’re all very professional and efficient. Great job by all More

Very good car buying experience My salesperson, Ashley Beckett, was still in the training program at Planet Ford. I appreciate the fact that the dealership cares enough about its cl My salesperson, Ashley Beckett, was still in the training program at Planet Ford. I appreciate the fact that the dealership cares enough about its clients to invest in training. Ashley did a great job and was enthusiastic about helping her clients. The entire process took longer that I think it should to buy a car, but it always does. Ashley did a great job of keeping me posted on the progress while I waited. More

Planet Ford 2018 King Ranch Purchase Terry Purchased new 2018 King Ranch with trade-in. Jacoby in new car sales assisted me. I could not have been more pleased with Jacoby’s profes Terry Purchased new 2018 King Ranch with trade-in. Jacoby in new car sales assisted me. I could not have been more pleased with Jacoby’s professionalism, courtesy, knowledge and personable conduct during this transaction. The sales transaction was smooth and problem free thanks to both Jacoby and Trey. My only concern and dissatisfaction occurred in the finance department. Jacoby promptly delivered my file to the office of a “finance manager” named Steve. Even though Steve did not appear to be servicing anyone, I waited 30 minutes for him to call me in, but then he simply got up from his desk, ignored my file and me, and walked right past me never to return. I looked around and saw 6 offices of other “finance managers” sitting there with no customers and apparently doing nothing. Finally, I got up and walked into the office of a lady finance manager (do not recall her name), told her I had been waiting a long time, asked for help, and she proceeded with completion of my transaction with no problems. I purchased the vehicle for cash, so there was no actual financing involved. My suggestion is the the folks in the finance department be instructed to show as much care and concern for the customer as Jacoby did in new car sales. No one is asking for “special treatment”, only courtesy and professionalism in the ordinary course of business. More

New Car Purchase Knowledgeable staff. Great experience, everyone made the whole process very easy. Would visit this dealership again. Gabe did a great job communicatin Knowledgeable staff. Great experience, everyone made the whole process very easy. Would visit this dealership again. Gabe did a great job communicating throughout the entire process, which is very important. More

Amazing Experience My experience was amazing! Everyone was so professional, friendly and courteous. I am totally satisfied with Planet Ford and will highly recommend to My experience was amazing! Everyone was so professional, friendly and courteous. I am totally satisfied with Planet Ford and will highly recommend to all. Jacoby was on top of his game, making me feel comfortable and at ease. More

Service Center screw ups I brought my brand new F250 in due to a sunroof malfunction. After sitting in service waiting room for 4 hours I was told the part had to be ordered I brought my brand new F250 in due to a sunroof malfunction. After sitting in service waiting room for 4 hours I was told the part had to be ordered and it would be 7-10 days. I asked if they would notify me and I was assured yes. After 10+ days I called to check on the status and was told the parts were in...no notification at all. I made a service appointment for 8:00 and dropped my car off at 6:45 am. I asked again how long would it take and was told a couple of hours. At noon I called to check status. I was put on hold and my service rep never picked up, someone else told me they just took truck back for repair. At 300 I showed up because I would not have a ride after that. We waited in empty service area while all service reps were on phones or walking around. After 10 minutes my service rep asked what I needed. I told him I was check on my car since it’s long overdue. He then proceeded to go check and returned to me 20 minutes later stating they were just starting it because there was an issue with earlier with another car. It would have been nice to get a phone call stating the delay. I then had to sit and wait another hour while they repaired it. Never an apology for the delay or inconvenience. I will be looking for another service center. More