Planet Ford

Great salesman I will recommend planet Ford, salesman, financial manager, management all good! I will come back to buy a new car, great selection of cars, thank you! I will recommend planet Ford, salesman, financial manager, management all good! I will come back to buy a new car, great selection of cars, thank you! More

AMAZING experience at this dealership I went in to kind of feel out what they had and what they could with my situation which I thought was going to be complicated. After talking with Joe I went in to kind of feel out what they had and what they could with my situation which I thought was going to be complicated. After talking with Joe C, he checked everything out and worked magic. Between him and Laurel and Nate, not only did they take care of vehicle I was already paying on, but they made a GREAT deal on a truck. It was so great, in fact, I went in not planning on buying at the time, but left in a new truck. There was NO pressure at all because the deal and experience was so unbeatable and great. I would, no, I DO, highly recommend these guys and this dealership. Next vehicle I need or want, this will be my first stop. More

Awesome Buying Experience! Best vehicle buying experience to date! Found the truck I wanted, finance, and out the door in 2.5hrs. Shawn and team are the best around! Best vehicle buying experience to date! Found the truck I wanted, finance, and out the door in 2.5hrs. Shawn and team are the best around! More

GREAT experience buying a truck We went to Planet Ford in Spring Texas. Our salesman was Craig Jones. What can I say...he was great. We sent him an email the night before we arrived. We went to Planet Ford in Spring Texas. Our salesman was Craig Jones. What can I say...he was great. We sent him an email the night before we arrived. He had the truck waiting for us to test drive. We received a gift certificate to Best Buy for our test drive. There was no haggling over price. He knew we were serious and knew what we were willing to pay. We got a good deal. VERY PLEASANT EXPERIENCE. Thank you PLANET FORD and CRAIG JONES! Bob and Holli More

Definition of Excellent Customer Service I went into the dealership after being in contact with Jacoby and pleasantly satisfied with the overall service and quality of professionalism. Jacoby I went into the dealership after being in contact with Jacoby and pleasantly satisfied with the overall service and quality of professionalism. Jacoby was professional, courteous and not aggressive. I appreciate that out of a car salesman, usually you go into a dealership and they are "trying to make a sale", and that was not Jacoby from the initial conversation to final sale. More

Great Experience Jocoby Garmon was the greatest sales person to deal with. He made the buying experience nice and easy! The price was right and we couldn’t be more ple Jocoby Garmon was the greatest sales person to deal with. He made the buying experience nice and easy! The price was right and we couldn’t be more pleased. More

sales My salesman Patrick Nyugin was very patient and took his time to help me with the technology in my new vehicle. Patrick searched for exactly what I wa My salesman Patrick Nyugin was very patient and took his time to help me with the technology in my new vehicle. Patrick searched for exactly what I was looking for. I have purchased before 2 vehicles from and would highly recommend anyone to see him. More

Craig Jones excellent service and great follow up Craig Jones was a great pleasure to work with from start to finish and he knew his product. I wasn’t ready to buy but he continued to follow up with m Craig Jones was a great pleasure to work with from start to finish and he knew his product. I wasn’t ready to buy but he continued to follow up with me. I can tell he’s well educated and a genuine person. He needs to be promoted to a manager rather finance or sales manager he’s earned it and deserves the fair opportunity. Just my opinion again thank you Craig Jones at planet Ford in Spring Tx. More

Great Salesman but Shady Business in Finance First,we got to the dealership a little after nine a.m. on a Saturday and the receptionist couldn't find us a sales person so we left and came back in First,we got to the dealership a little after nine a.m. on a Saturday and the receptionist couldn't find us a sales person so we left and came back in the afternoon. I've never walked in a dealership and not been able to get a sales person. When we did get a salesman he was absolutely fabulous, could not ask for better customer service, but then we got sent back to finance. Our salesman did as he was supposed to and put our file in a pile in which the financial group was supposed to take in order received. Instead, I saw sales person after sales person taking their clients straight to the door of financial members, cutting us in line. We noticed this was only occurring with Hispanic sales people, with Hispanic clients, and with most of the Hispanic financial team. I say this with no problem as I am Hispanic myself, although most don't guess it. I noticed all the Caucasian and African American salesman doing what they were supposed to and all their clients waiting around. We warned some salesman so they stayed with their clients to make sure they got in. We were pre-approved by our bank and our loan officer called us because he didn't understand why he hadn't received any paperwork yet and we had to let him know we hadn't even been seen. After I voiced my concern to a salesman who cut his clients in front of us, he told me his clients would only take a minute as they had already been there on Wednesday. We let him know, nevertheless, we had been waiting an hour and he just ignored us.. His clients were still sitting in the office we should have been in ten minutes later when my husband returned with our salesman as that was the only way we were going to be seen. Our financial person was the only person we saw that didn't let clients cut. He was a very nice gentleman, originally from New York. The whole situation was bad enough that we considered leaving and not buying the beautiful truck. I hope that everyone can be treated equally at your dealership in the future. I only recommend the dealership because of our wonderful salesman and because the truck is amazing. More