Planet Ford

My Shopping Experience at Planet Ford Last night I purchased a new vehicle at Planet Ford Spring. For many years I have used and been so very pleased with your Service Department and the c Last night I purchased a new vehicle at Planet Ford Spring. For many years I have used and been so very pleased with your Service Department and the convenience of the Quick Lane there is an added plus. Living close by was another major factor in deciding where I wanted to purchase. My mind was made up regardless of any other ‘Dealer Deals’ that I would purchase my next (and probably last) vehicle at Planet Ford. We went to ‘look’ and naturally deep down inside, I guess I knew it would end up being a ‘buy’- after all, if you are there to look, you are really there to buy! The sales associate was Charles Martin and he was so very helpful. I was so grateful that he was not a pushy, in-your-face type of sales person. For the last 8 years I had been driving a 2010 Ford Escape and it took me 3 years to finally decide that the Edge was going to be the closest to that Escape that I would find. Mr. Martin was quite helpful in looking at all the possible options and I can say that I was glad it did not take me another 3 years to decide on which one! After finishing up with Mr. Martin, we were escorted over to talk with Charles Prince. He was quite personable and answered all our questions and any concerns we might have had. He too was a pleasure to work with. The next stop was with Andrew Risner. Very pleasant young man and we so enjoyed talking with him. I knew I wanted to have the Lo-Jack on this vehicle like I had installed on my Escape and he took care of that… seems to get easier making all these decisions as you go from station to station?? Last, we met with David Mena and he too was a pleasure to work with. Must have been a very good sign that there were no computer issues during all the paperwork we went thru (evidently not the case with the previous customer!) Unfortunately, it seems we live in a society where one rarely hears the words “Thank You” as often as we should. Seems too easy for folks to just complain all the time… I want to extend my “Thank You” to Planet Ford and the helpful personnel we dealt with last night. I was so dreading having to look for, much less purchase, a new vehicle but everyone we worked with made it a good experience. I would also like to take this opportunity to mention Crystal Pate in your Service Department. She was always very helpful when I had the Escape in for repair or service. JW Spring, TX More

Couldn’t be happier My wife and I came in on Monday to test drive a truck and Craig helped us out. I told him we would be back Friday to buy a truck because I was on cal My wife and I came in on Monday to test drive a truck and Craig helped us out. I told him we would be back Friday to buy a truck because I was on call and couldn’t stay. Normally I would shop around and find the very best deal but after dealing with Craig on Monday I new we were only going to get a truck from Craig and Planet Ford so I didn’t even bother looking around. My wife and I couldn’t be happier with the A plus treatment that we received from Craig and the rest of the staff. Craig made it feel super comfortable and very friendly to us like we had known him for years. I won’t buy another vehicle from anyone ever again besides Craig. More

Exhilarating Mr. Terrance removed a weight off my back. I called him and explain my situation and advised him what type of vehicle I was looking for. He did his ho Mr. Terrance removed a weight off my back. I called him and explain my situation and advised him what type of vehicle I was looking for. He did his homework before the day was over he send me a picture of the car. He advise me what to do on my end. I faxed all the paperwork the next morning I left for Houston. Everything was in order I was satisfied and signed the paperwork that was a big, big relief. I give Mr. Terence a big fat A+ I needed a reliable vehicle ASAP. More

Very satisfied wit everything Craig was very courteous, knowledgeable and helpful. The dealer is very nice and everybody very courteous. Overall, we were happy with the whole proce Craig was very courteous, knowledgeable and helpful. The dealer is very nice and everybody very courteous. Overall, we were happy with the whole process of buying a new Ford F-150. More

Very satisfy. Jacoby Garmon was patient and very professional, he got me into a new truck with no time, and also took care of all the small details that anyone can Jacoby Garmon was patient and very professional, he got me into a new truck with no time, and also took care of all the small details that anyone can ask for when buying a vehicle. More

It was great. Thanks to Jacoby Garmon, Veda and Warren Ashfo Great experience. Thanks to Jacoby Garmon, Veda and Warren Ashford. It was a very quick and easy process. I would highly recommend this dealer and it' Great experience. Thanks to Jacoby Garmon, Veda and Warren Ashford. It was a very quick and easy process. I would highly recommend this dealer and it's personal. More

No pressure It was so nice to have a sales person that listened to what we needed and accommodated those needs every step of the way! Thanks Terrance It was so nice to have a sales person that listened to what we needed and accommodated those needs every step of the way! Thanks Terrance More

First car Laurel was great!!! She helped us with everything, we had great conversations, helped with getting the car ready. Really truly the best experience eve Laurel was great!!! She helped us with everything, we had great conversations, helped with getting the car ready. Really truly the best experience ever at a car dealership! Thank you guys!!! More

Mind blowing Laurel Williams and Micheal were patient and diligent. Very professional and relatable. They got me into a new care and blessed me more than they wil Laurel Williams and Micheal were patient and diligent. Very professional and relatable. They got me into a new care and blessed me more than they will ever know. More

Amazing customer service. Thank you Bill and Noel My husband and I will be back to buy another car from Bill and Noel. They are both professionals and give Amazing Service. Thank you Noel and Bill My husband and I will be back to buy another car from Bill and Noel. They are both professionals and give Amazing Service. Thank you Noel and Bill More