Planet Ford Dallas Love Field

Great Service Broke down on Saturday in Dallas. My 2015 Explorer would not start and we were in town from Cleburne to watch our grandson play baseball. Roadside cam Broke down on Saturday in Dallas. My 2015 Explorer would not start and we were in town from Cleburne to watch our grandson play baseball. Roadside came and jump started the car. A friend had recommended I go to Park Cities Ford Since we are not familiar with dealers in Dallas. We arrived at Park Cities Ford Service department and they welcomed us and apologized for the trouble we were having. After just a short wait we were back on the road to catch another grandsons game in Haltom City. Thank you park Cites you saved the day. Visiting owner from Cleburne, Stephen More

Bad Experience Buying a Car from this place Worst Car Buying Experience ever and very dishonest Salesman and Manager. We worked out a deal over the Internet for a 2017 Ford Fusion SE with a 39 Worst Car Buying Experience ever and very dishonest Salesman and Manager. We worked out a deal over the Internet for a 2017 Ford Fusion SE with a 39 month lease payment of $265. We were trading in another Car which was leased and had $2500 negative Equity. We went to this Dealership planning to sign the Lease Papers. They left us sitting and sitting and sitting around 3 hours. Finally the Salesman comes over with his Manager and says the Payment is now $440. Now mind you we have $2500 negative Equity, we have 715 Credit Scores and they were advertising Lease Payments on these Cars less than $200 for a 39 month Lease. When we asked the Salesman what happened he said his Manager didn't know anything was being traded in and had it figured wrong. BS...BS...BS we left and went to another Ford Dealership who worked the Deal for the 2017 Ford Fusion SE by trading in our Car and used $2700 negative Equity and the Final Payment was $299 for a 39 month Lease. We only paid $299 out of pocket first payment. Now this Dealership is very questionable and extremely shady place to do business. More

Worse service experience in my life After being one week out of warranty but way under 36000 miles they found three things, radio, battery and washer reservoir broken, and would not eve After being one week out of warranty but way under 36000 miles they found three things, radio, battery and washer reservoir broken, and would not even call ford to see if they would cover. Then, mysteriously, three days later the exhaust is loose making lots of noise a clamp is gone - this is a 2013 Mustang- who knows? More

Drove 3 hours foe nothing but lies, very unethical. Worst place of business I have ever dealt with in my life. We drove 3 hours after being assured the vehicle we wanted was ours and in "make ready". Si Worst place of business I have ever dealt with in my life. We drove 3 hours after being assured the vehicle we wanted was ours and in "make ready". Signed papers with the bank before we ever left town and drove to Dallas. Papers were sent to the dealership. When we were 30 minutes out the salesman Chris Hoffman called us and informed us that his sales manager had "sold the vehicle out from under us" even thought they had the bank draft in hand and knew we were in route. He also said that he was so mad about it that he quit. We immediately called and asked for the sales manager who informed us "that they sell to who is there and do not hold cars". We continued onto the dealership hoping to work something out and they would not honor the sale even though the car was still there and the deal was not complete with the other buyers and we had texts and email proof of the negotiations etc. It was the most unprofessional & unethical experience I have ever had. I would never do business here. I hope the owner of this dealership realizes how his business is being ran and his customers are being treated. This is not how you treat people More

Best car-buying experience I want to give anyone in search of a new car some information that I wish I had privy to when I began my car-buying journey. Do yourself a favor and m I want to give anyone in search of a new car some information that I wish I had privy to when I began my car-buying journey. Do yourself a favor and memorize this name: Alonzo Gallaread! He is the greatest! After several weeks of searching, visiting, and calling so many other dealerships, I went into Park Cities and thankfully had the pleasure of working with Alonzo. He was so attentive, and personable. All while being knowledgeable and very professional. And above all, never once being overly pushy! I despise that tactic...it feels like intimidation. But i was getting exactly that at the other dealerships I'd visited. Alonzo gained my trust by being REAL. And he got the deal done. I left with the vehicle i love, at the price i wanted, that day. Extremely satisfied! If you're similar to me, and want to save some time as well as avoid the stress of finding the right vehicle, you now know where to go and also who to ask for. More

Superior Experience I am not one to give unnecessary compliments but Jordan couch at Park cities is due for the excellent way he worked to meet my families auto-needs. Th I am not one to give unnecessary compliments but Jordan couch at Park cities is due for the excellent way he worked to meet my families auto-needs. The friendly staff at "Park-Cities Ford" made my fiance & I feel welcome even with a screaming child. There was "NO BACK & FORTH" and we received a price, rate, and payment that fit our scope. Also, we received more options & better financial structuring than expected through the efforts of the finance manager we worked with. I wish I remembered his name so I could pass deserved thanks for his considerable efforts. Park Cities Ford members took the time to listen, examine, and address our questions & made us feel like family during our visit to the dealership. I highly recommend Jordan Couch & his expertise, knowledge, and concern for quality service for your needs. Thank you to the members from finance, delivery, sales, & management for making this the best experience I have had making a significant purchase. Our truck was spotless & delivered in a manner custom to our needs. The team even showed my fiance how to properly install our son's car seat. More

Alonzo Gallaread IS THE BEST!!! I Hate Car shopping, But Alonzo G. made it Painless... He gave me Everything I needed to Make a Informed Buyer Decision..Thank You Alonzo G.. I will B I Hate Car shopping, But Alonzo G. made it Painless... He gave me Everything I needed to Make a Informed Buyer Decision..Thank You Alonzo G.. I will Be Sending You A Lot of Customers!!! More

Overzealous!!!☺😃 I truly had a great, awesome and wonderful experience at Randall Reed's Park Cities Ford. My sales consultant greeted me at the door & he was so nice I truly had a great, awesome and wonderful experience at Randall Reed's Park Cities Ford. My sales consultant greeted me at the door & he was so nice & informative. His name was Juan "Carlos" Sierra. I really appreciated my experience & I absolutely love & adore my new car. I rate this dealership with a rating of a ten. More

Did a vehicle exchange for my 2014 ford focus. Very pleased with the service that I received today. Juan Carlos Sierra helped me get a new 2016 Ford Fusion.He answered all my questions with ease, e Very pleased with the service that I received today. Juan Carlos Sierra helped me get a new 2016 Ford Fusion.He answered all my questions with ease, expertise & consideration. Juan was truly knowledgeable and he explained everything perfectly. Thank you so much, I'm so appreciative. More

Great Sales Support to Ease the Process Tony Mazhar of Park Cities Lincoln was an excellent sales contact who worked with me on a new vehicle lease. He was willing to search out the vehicle Tony Mazhar of Park Cities Lincoln was an excellent sales contact who worked with me on a new vehicle lease. He was willing to search out the vehicle finish and options we were looking for within the network, assisted with various pricing options, and followed up at appropriate intervals to check in but while being very mindful of my time as we worked through things on our side. In the end, he was able to drive the new vehicle to our site and exchange it out for the lease vehicle being turned in so I never actually had to visit the dealership. All paper work was completed here on site and we now have our new vehicle to be enjoyed by the team. More