Planet Ford Dallas Love Field

Excellent Service Took my Expedition in for an oil change, tire rotation, and to address an open recall. I was greeted at the door by Robert Espino who was extremely he Took my Expedition in for an oil change, tire rotation, and to address an open recall. I was greeted at the door by Robert Espino who was extremely helpful. I had planned to leave my vehicle there and Uber to work, but asked if they had loaners available. Because I have PremiumCare I was sitting in a loaner Escape in 10 minutes and was on my way. Robert called me later that morning to let me know my vehicle was ready. When I arrived back at the dealership, my vehicle had been washed and vacuumed and the bill was $10 less than I am used to paying at the Ford dealership closer to my house! All in all a fabulous experience. I will definitely be returning to Park Cities Ford for all of my future work. Robert was responsive and helpful and the work was done quickly and affordably. More

AVOID AT ALL COSTS! GO ANYWHERE ELSE! No deal is worth being mistreated, misled, nor having your time wasted. From the start, while test driving I was not allowed to go o GO ANYWHERE ELSE! No deal is worth being mistreated, misled, nor having your time wasted. From the start, while test driving I was not allowed to go on a highway. When it came to negotiating, they came back with something written in marker for THOUSANDS MORE than the asking price. After asking to see all the fees and taxes, they came back with another paper written in marker that showed four numbers: "car, fees, tax, total." They said they DO NOT NEGOTIATE and that was the absolute best they could do. I didn't walk out, I ran! They were SHADY every step, and could not even show me the $1000+ dealer fees they were trying to add-on in addition to tax, title, and license. RUN! RUN! RUN! More

Great customer service Carlos was super helpful and not pushy at all! Maybe our best car buying experience ever! We were on vacation and Carlos helped us unload our old c Carlos was super helpful and not pushy at all! Maybe our best car buying experience ever! We were on vacation and Carlos helped us unload our old car and repack our new car! Go buy a car from Carlos at parks city ford in Dallas! More

Joe D’Angelo Fantastic experience. I’ve bought many vehicles in my 55 years. This was a top notch experience. I mistakenly thought the dealership opened at 7:00 Fantastic experience. I’ve bought many vehicles in my 55 years. This was a top notch experience. I mistakenly thought the dealership opened at 7:00 AM but it turns out that was just the service department. I strolled through the lot and Joe came out and offered to help even though the sales department wasn’t open yet. I knew the truck I was looking for based on the website. It was an enjoyable, total hassle free experience. They assessed my trade quickly and offered more than I was expecting. We closed the deal quickly and it restored my faith in the car dealership experience. And Pierre provided the best overview of the vehicle’s options/capabilities I’ve ever received. These guys know what they’re doing. More

Bad service Nada mas Les interesa cuando es la primera ves despues si Les queda algo mal ya no quieren ayudarte le disen afford que es normal Todo lo que le pass Nada mas Les interesa cuando es la primera ves despues si Les queda algo mal ya no quieren ayudarte le disen afford que es normal Todo lo que le pass es normal More

Fantastic buying experience with Joe D'Angelo Bought a truck from Joe D'Angelo at Park Cities Ford. I've bought a lot of cars in my 50 years, but Joe is the best guy I've ever dealt with when buyi Bought a truck from Joe D'Angelo at Park Cities Ford. I've bought a lot of cars in my 50 years, but Joe is the best guy I've ever dealt with when buying a car. We felt like we left the dealership with not only a truck, but a friend. I cannot recommend Joe at Park Cities Ford any more highly. The overall dealership experience was great. If you need a car or truck, call Park Cities Ford and ask for Joe. No pressure, no nonsense, and just a great guy. More

Great Car Buying Experience Salesman, Joe D'angelo was very knowledgeable and great to work with. He worked hard to secure the financing and get the vehicle prepped for delivery. Salesman, Joe D'angelo was very knowledgeable and great to work with. He worked hard to secure the financing and get the vehicle prepped for delivery. If you are looking for a new vehicle I recommend you contact Joe to assist you with the process Also, Robin York, finance manager takes the time to go over your contract and other necessary paperwork, making sure you understand everything before you sign. My next vehicle purchase will come from Park Cities Ford More

3+ yrs of excellent service! Robert Mahoney in the Lincoln Service Department redefined the dealership experience for me. For the past three years he has been my go to guy for all Robert Mahoney in the Lincoln Service Department redefined the dealership experience for me. For the past three years he has been my go to guy for all my Lincoln needs. I cannot recommend Robert and Park Cities Lincoln enough! Thank you for your honesty, friendliness and excellent customer service. More

Excellent Expereince We left one dealership after having a horrible experience. I was told over the phone that the vehicle I wanted was ready and to come in and compete th We left one dealership after having a horrible experience. I was told over the phone that the vehicle I wanted was ready and to come in and compete the sale. After driving 1.5 hours, I was told the car sold two days earlier and no one bothered to call me. We ended up going to Park Cities in Dallas and worked with Reid Landers and had the best car buying experience ever! Down to earth, easy to talk to and deal with. A true no hassle experience that was enjoyable. Thanks Reid! Everyone there from sales, finance, and service was a pleasure to work with! I love my new Lincoln MKX! Susan Wigley More

Terrible service and bad attitudes. Second time to have a terrible service experience at this dealership. Took my lifted truck in to have them diagnose a noise. They immediately said Second time to have a terrible service experience at this dealership. Took my lifted truck in to have them diagnose a noise. They immediately said it's not going to be covered if it's a suspension noise due to the lift kit. No problem. I get it. That doesn't mean I don't want it diagnosed and fixed though. I made an appointment 3 days in advance. I arrived an hour earlier than my appointment time, which would give them more time to get it figured out. The truck sat all day and never made it in the shop. Still not sure why I made a 10:30 appointment and it still didn't get seen in the same day. At the end of the day I called for an update and was told they would have it in the shop first thing in the morning. At 11:30 the next day I called to check the status. I was told that they have driven it and are trying to determine the noise, but that it was 90 percent chance that it's NOT the suspension. Fast forward to the end of the day. I called again for an update. I had to leave a message. He called back and told me they are 90 percent sure it is the suspension and to come get it. A Ford dealer couldn't tell me what the problem was...just come get it and take it the place that lifted it. Ok fine, I get it, you don't want to cover it in terms of warranty. No problem, but a professional place like this should at the very least, be able to tell you what is wrong. Nope. Next morning I say I'm coming to get it. I get inside and they have left their paperwork on the floor and also the seat cover and floor mat on the passenger seat. I drive up front to find the GM. No luck. I left a message for the Fixed Operations director and he called me a few hours earlier. I explained everything and he said he wanted to dig deeper and would get back to me. Well, that was a week ago and I've not ever heard another word. I called 4Wheel Parts in Plano and explain it all to them. They responded, "No problem. Bring it in, we will fix it." They had it a total of 2 hours and called me to tell me the truck was done. It had a bad shock, they replaced it. I can eat some crow and accept the fact that this turns out to not be a Ford problem. What I can't accept is how poorly I was treated by Zach in service, how I never got a return follow up from their Fixed Operations Manager and the fact that they had my truck for 2.5 days and couldn't tell me it had a blown shock. Avoid Park Cities Ford...there are plenty of Ford Dealers around, I suggest you find another one. More