Planet Chrysler Jeep Dodge

The service was quick, and efficient and my car was ready when they said it would be. I always like getting my jeep serviced at Planet Jeep in Franklin. when they said it would be. I always like getting my jeep serviced at Planet Jeep in Franklin. More

Have never had anything but great things to say about the service at Planet. Have been coming here for years and will continue to do so. service at Planet. Have been coming here for years and will continue to do so. More

Once your car is out of warranty - sell it and run. My Durango has been in and out of this shop twice with same issue - $700+ for battery replacement which "fixed" the original issue for 2 hours, anoth My Durango has been in and out of this shop twice with same issue - $700+ for battery replacement which "fixed" the original issue for 2 hours, another week of diagnosing and "fix" only to last 2 weeks and have same issue. 3 tow trucks and no reliable repair. When discussing yet a 3rd trip - quoted another $900 to diagnose (thought this was done the first two times) and replace "the only other thing it could be" - UPDATED 10/23 after problem was properly diagnosed - and other service tech safety issues were uncovered. After this shop instructed me that they would "diagnose again" and likely replace the TIPM (the only other thing it could be) for $900 (look it up, it's what I was told and what Chrysler has done over and over with same issue) I decided to instead contract with someone who actually diagnose them instead of throwing another unnecessary repair at the wall.. In order to remove, batteries have to be disconnected - these batteries were just replaced by Planet and are kept under the front passenger seat - *** vent tube from main to axillary was not connected - a flagrant safety issue that this team also left my car with. The TIPM was sent out and diagnosed as completely functional. When I received back I was disheartened that I was still in the same place, but happy that I didn't pay for Chrysler to replace. After some mild research, I was pointed by another mechanic towards two possible harness areas that are troublesome. I was able to access the first within 1 minute with car in driveway (not even lifted) tap on connection and get car to run. Upon disconnecting, PIN position E (Fuel Pump Motor Output) was melted through (obviously causing the intermittent power delivery issue). I was able to confirm power getting stopped at this connection with a simple multimeter - yet 10 full days of "diagnosing" didn't include this simple check. I contacted the dealership in order to discuss the lack of detail and poor diagnostic protocols they have in place, as well as the safety concerns that were overlooked with this overheating connection (pics sent to them) near fuel pump along with battery vent tube and was told "since you have had bad experience with us we think it best to just move on to someone else to fix the issue" Again, their stance is that the 2nd time I wasn't charged for "diagnosis" and that should validate their unnecessary battery replacement and disregard for thorough inspection or safety of my family, and they have no desire to make it right by replacing this cheap part that I diagnosed myself - I attempted over the phone before further updating this review to close out this review. Please think twice about servicing your car here - even for simple maintenance or covered warranty repairs - there are plenty of other techs and dealers in the area I'm sure. More

I wish all dealers could provide tge excellent service I continuously receive from planet Jeep. The service department is exceptional and continuously exceeds all expectations. Mercedes if Westwood could le continuously receive from planet Jeep. The service department is exceptional and continuously exceeds all expectations. Mercedes if Westwood could learn a lot from this company. More

This dealer is fantastic. They have the absolute best service department. They consistently do a fantastic job. I wish more dealers and service departments could learn from They have the absolute best service department. They consistently do a fantastic job. I wish more dealers and service departments could learn from them. If you are in the market for a Jeep or Chrysler, look no further than Planet Jeep for your service and sales needs. Avoid Mercedes- Benz at Westwood at all costs. More

Get deal and easy experience from start to finish. Promises kept. Comfortable waiting area with great snacks too. Promises kept. Comfortable waiting area with great snacks too. More

Planet Jeep has the best selection. Hunter my sales Planet Jeep has the best selection. Hunter my sales associate was very accommodating. He had the jeep i wanted to test drive ready and waiting for m Planet Jeep has the best selection. Hunter my sales associate was very accommodating. He had the jeep i wanted to test drive ready and waiting for me when i arrived at the dealership. I would recommend planet jeep in a heart beat . I love my new jeep and when I need another one I’ll be back to planet jeep. More