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Planet Chrysler Jeep Dodge
Franklin, MA
145 Reviews
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Showing 145 reviews
April 10, 2020
Outstanding Experience Having factory ordered seven cars in the past 44 years I would have to say that my recent purchase was an outstanding experience. The quick response Having factory ordered seven cars in the past 44 years I would have to say that my recent purchase was an outstanding experience. The quick response to my request for a price quote;the ease of placing the order; the final delivery of the car were all notable. I especially appreciated how Tiffany B. treated me. The 29-mile, one way, drive from my home was worth it. More
by Elliot D.
Employees Worked With
Tiffany Bonilla,
August 23, 2019
Go anywhere but here!! Worst car buying experience - these people will lie to you for sure and on top of that they are rude and condescending - they act like they are doing Worst car buying experience - these people will lie to you for sure and on top of that they are rude and condescending - they act like they are doing you a favor! I would think these old style car dealers would all be out of business by now - they certainly should be! More
by LP
Employees Worked With
harvey
March 07, 2019
Excellent Customer Service!!! I visited Planet Chrysler Jeep Dodge in Franklin Ma in hopes of finding my dream Jeep. (I secretly had been “building” my own Jeep online for some tim I visited Planet Chrysler Jeep Dodge in Franklin Ma in hopes of finding my dream Jeep. (I secretly had been “building” my own Jeep online for some time before I went to planet to look.) I wasn’t planning on leaving with a vehicle almost immediately but I did! Mike Power (my sales associate) spent almost the whole day with me as we looked through the inventory. My dream car is a Wrangler and I knew going in there that my price range was nowhere near the wranglers. Mike found a beautiful wrangler for me to test drive and kept it in my budget but also showed me the beautiful Compass I had built online and I fell in love! I signed the papers and she was mine! Mike made everything go super smooth and the only thing I had to worry about was cleaning out my current vehicle. Two days later I went back to pick up (who I now call “Betty White”) my 2019 High Altitude 4x4 Jeep Compass. I signed more paperwork with the finance guy and off I went to drive Betty home. Before I left Mike made sure I knew what every single button/gadget was in my brand new vehicle. I’ve had the car for just under a week and Mike has checked on me a couple times just to make sure I am completely satisfied with my purchase. Thank you Mike Power from Planet in Franklin Ma I will recommend you to everyone I know! -Nichole, Quincy Ma More
by Nichole B
Employees Worked With
Mike Power
March 06, 2019
Great place to purchase a jeep Mike powers did a terrific job of putting me into the right car I would recommend mike to anyone Professional from the very start I have and will c Mike powers did a terrific job of putting me into the right car I would recommend mike to anyone Professional from the very start I have and will continue to recommend mike to my friends and family More
by Jpp8870
Employees Worked With
Jeff Morrill
February 06, 2019
Refreshingly easy!! My recent sales experience at Planet was so refreshingly easy! I will forever be a loyal customer. Straight forward information and a streamline proce My recent sales experience at Planet was so refreshingly easy! I will forever be a loyal customer. Straight forward information and a streamline process. It totally eliminated the hassle and stress of car buying. I will gladly refer Planet Chrysler Jeep dodge. More
by Beckyb
Employees Worked With
Tiffany
February 05, 2019
Loved it I’ve purchsed several cars from Planet, both stores Franklin and Hanover. They make it easy. The service dept is fast for oil changes and don’t requir I’ve purchsed several cars from Planet, both stores Franklin and Hanover. They make it easy. The service dept is fast for oil changes and don’t require an appointment. More
by JeepGuy
Employees Worked With
Mike
February 05, 2019
Great purchase at Planet I ordered my new challenger from Tiffany. She did a great job, very polite and knowledgeable. The car arrived exactly to my spec, in only 7 weeks! Pla I ordered my new challenger from Tiffany. She did a great job, very polite and knowledgeable. The car arrived exactly to my spec, in only 7 weeks! Planet clearly takes the time to satisfy their customer. You can tell that they want you to enjoy the purchase. 485 hemi horses helped out as well! More
by Challenger Dude
Employees Worked With
Tiffany
January 28, 2019
Planet Jeep Franklin is the best Lots of dealers just want to take your money and run. Planet Jeep is more like a family. I felt like I was dealing with friends with a no pressure s Lots of dealers just want to take your money and run. Planet Jeep is more like a family. I felt like I was dealing with friends with a no pressure sales approach and fun and laughs. Harvey was great with instant email answers to my many questions. Having my Jeep Grand Cherokee all warmed up was a pleasant surprise. Mike Power went over all features and after many laughs I purchased. Next day delivery and I am ready for the snow. Thank everyone at Planet Jeep Frankin !! More
by April P
Employees Worked With
Harvey, Mike Power
October 23, 2018
Easy like Sunday morning Got a call from Harvey at Planet on a Sunday morning on a way to another dealership. He explained lease programs to me and how Planet Jeep could save Got a call from Harvey at Planet on a Sunday morning on a way to another dealership. He explained lease programs to me and how Planet Jeep could save me the most money. Other dealers filled my head with false truths and broken promises. My Jeep Grand Cherokee was waiting for me to test drive and Mike answered all questions and sold me. All promises kept and I picked it up the next day. Great experience. More
by Amber M
Employees Worked With
Harvey, Mike
October 22, 2018
Planet Chrysler Jeep Dodge - Franklin MA - edited 3/20/19 Edit 03/20/2019 Dan and Rob made good on their promise in getting my car looking as how it was ordered. The level of communication from Dan and Ro Edit 03/20/2019 Dan and Rob made good on their promise in getting my car looking as how it was ordered. The level of communication from Dan and Rob (even if there was no update) was perfect. I would not hesitate to recommend Planet Chrysler Jeep Dodge to any of my friends and family. If I ever decide to trade my car in I'll certainly come back. Give these guys a shot and they will not disappoint you! Edit 11/1/2018 Planet Chrysler Jeep Dodge management has helped out tremendously and are committed in making sure you are a happy customer. Very easy to speak with and very helpful. I appreciate all their efforts since picking up my car Original review below: Visited Planet Chrysler Jeep Dodge a few times based on experiences with friends and girlfriend. All had excellent service. Test drives and questions were all answered, very friendly and with no pressure. Ordered a new car with salesman Rob and we double checked all the options I wanted. 2019 Dodge Challenger R/T Shaker with Shakedown graphics, Performance package, Interior appearance package, and cold weather package. The car took over 2 months to build and that is on factory at Dodge and not Planet. I get an email from Rob on October 10th telling me the car has just been delivered and they will need a day with it to make sure all is good and I can pick it up on Friday. Communication with Rob has been good and whenever I had a question he responded including my fears that car wouldn't show up as ordered. On Friday afternoon on Oct 12th I arrive at Planet Chrysler Jeep Dodge and when I pull in I see my car. I'm excited. Then I'm not so sure as the stripe on this car is not what I ordered. Maybe this isn't my car I thought. I walk in and see Rob and ask him if that is my car out front (with the incorrect stripe) and he says it is mine. I tell him it's wrong and while he's asking me what is wrong I am beginning to think that maybe he didn't check the car. We go outside and point out that the stripe on the car is a Shaker graphic and not the Shakedown graphic. We go back in and Rob goes to talk to the service department and his manager. Rob comes back and brings me a piece of paper that details the car they ordered - I have my original paperwork to match it up. Rob tells me the gentleman in charge of the ordering process made the mistake. I compare the orders to make sure everything else is correct. Everything else is fine with the order. One of the managers comes out and tells me that they will make everything correct and apologizes for the mix up and then gets me into the Finance department. I explained I was bringing my checks from my bank a couple of times but that doesn't stop the Finance guy from telling me he can get me a better offer. I decline as I'm pretty annoyed with the mistake on the car but tell myself there could be worse things going on in my life than a mix-up with the stripe. Finish the deal and get back out with Rob to go over the car. While going over the touch-screen options with Rob the touch-screen freaks out and beeping and not working properly at all. Now I'm really getting upset as I know the car wasn't checked before I got to Planet Chrysler Jeep Dodge. I ask if this can be fixed today and Rob says yes and the car is pulled into the shop. What should've been 45 minutes has turned into a couple of hours and the whole experience of buying a brand new custom car has been a major let down. The touch screen gets fixed and we finish going over how the car works and all the options but we both notice that the passenger seat does not work properly. Something else that needs to be fixed. Figured I'd have that done another day as I just want to get out of there. Before I can go though I noticed a paint chip just under the driver side mirror and then another one further down on the driver side door. I have to go in and get Rob and show him the paint chips and he states they will fix this as well. I'm exhausted with this experience. A week goes by and I go to get my first tank of gas and I go through the options and check on the tire pressure monitor. They tires are set to 48, 47, 47, 47psi and I'm thinking that is way too high. Turns out it is and the pressure should be set to 32 according to the sticker in the door. My car was not ordered properly the order was not double checked internally nor was it inspected upon arrival at the dealership.. Those two things, and they are big things, are reasons for my fair review. The folks at Planet Chrysler Jeep Dodge do seem very nice and they are working with me to get my car the way it is supposed to be. They gave me 5 free oil changes, good any Dodge dealership, for my trouble and maybe I should've asked for more but I was just done at that point. I dropped it off this past weekend for the door repair/respray and the passenger chair- they provided me a rental at their cost. The touch screen was fixed properly and no issues with it since the day I picked it up. Communication is also very good with Rob. I'm just trying to be fair about my experience and hope this does not come across like a witch hunt. I wish there was another option for other than Yes/No for recommending this dealership. More
by b5challenger
Employees Worked With
Rob, Mike P, Mike C
