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Planet Chrysler Jeep Dodge

Franklin, MA

4.8
146 Reviews

400 E Central St

Franklin, MA

02038

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Showing 146 reviews

August 21, 2020

The service experience at this dealership was great. Service check in and check out are seamless. The wait time was in the specified time range. Professional Staff. More

by esboyd17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Morrill, John Morrill
August 19, 2020

Always professional and knowledgeable. Quick service. Salesman is always friendly and available to help with anything you need. Vehicle is service is always completed in a timely manner. More

by wkcostello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Dierks
August 18, 2020

They took care of all my car needs in one visit!😊 definitely always feel comfortable returning to the dealer for all my service needs. Always do a great job! More

by jesull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
August 08, 2020

This is the third time I have gone back and leased a This is the third time I have gone back and leased a jeep! The sales staff and service department have been nothing but exceptional! A first rate dea More

by mlbe4eva
Recommend Dealer
Yes
Employees Worked With
Tiffany Bonilla, Jeff Morrill, John Morrill
August 02, 2020

Planet Jeep Seervice Very good service from the planet Jeep personnel. Good social distancing. Everyone wearing masks correctly. FCA had not yet supplied a part necessa More

by chrisrey1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not recall
July 16, 2020

I arrived with my loan payoff information and my choice of vehicle from the planet inventory and excellent credit. I had the best sales professional and the purchase was simple and easy. More

by Robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Morrill, John Morrill
Jul 17, 2020 -

Planet Chrysler Jeep Dodge responded

Robert, thanks for your excellent review. We always try to make it easy to buy from us, but during the pandemic, we've redoubled our efforts. Thanks for your business! Making it easy is our way of life. Best, John Morrill, President

July 15, 2020

tried to sell me a car for msrp I would probably try another dealer if I were you, I contacted this place about a car to buy and they wouldn't budge off of sticker price they tried t More

by carguy03811
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter Tasho
Jul 17, 2020 -

Planet Chrysler Jeep Dodge responded

Dear Woody, I can see your feelings are really hurt since you left the same review at 3 different sites. Here's the thing: You were shopping for an incredibly high-demand vehicle and the rebates and small dealer discount amounted to $5000 off. This is America and we are free to set the price that works for the market, and you are free to buy it or pass. We gave you an immediate, up-front and fair price. The car sold the same day to someone else at that price. We have plenty of vehicles with giant discounts on them. If you want a giant discount, we've got you covered, but there aren't giant discounts at this moment on Scat Packs. You want a high-demand summer car in the heart of the summer when the discounts aren't as big. Buying a boat in October is the time to buy if you want a bigger discount! A snow plow is cheaper in May! You didn't mention in your review that you bought the vehicle elsewhere for less, because I'm guessing you couldn't find one for a better price. In the immortal words of Kenny Chesney, "...We ain't perfect but we try, Get along while we can, Always give love the upper hand, Paint a wall, learn to dance, Call your mom, buy a boat, Drink a beer, sing a song, Make a friend, can't we all get along?" Peace dude.

July 13, 2020

Great Experience I am a recent owner of my first Jeep and took it to Planet for its first oil change. booked my appt online and immediately heard back with my confirma More

by hopefloats7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Biggs
Jul 17, 2020 -

Planet Chrysler Jeep Dodge responded

Thanks for your excellent review and thanks for mentioning our service department! Best, John Morrill, President

July 12, 2020

Amazing service! We love the simplicity and ease of purchasing vehicles from Planet! They make purchasing a vehicle painless and actually enjoyable. Mike Connolly i More

by jon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Connolly
Jul 17, 2020 -

Planet Chrysler Jeep Dodge responded

Thanks for your five-star review. You are right about Mike Connolly! He started working for the Planet organization when he was still in high school! Thanks for your business. Best, John Morrill, President

July 12, 2020

Excellent! Rob was a huge help - he was knowledgeable, personable, and helpful. He worked with me to come up with a great deal and I would highly recommend him More

by jgolden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob
Jul 17, 2020 -

Planet Chrysler Jeep Dodge responded

Wow, thanks for your excellent review and for mentioning Rob. He's super professional and buttoned-down. Thanks for your business. Best, John Morrill, President

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